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Business Profile

Travel Agency

Airfare.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

This profile includes complaints for Airfare.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Airfare.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Airfare.com

      4619 41st St NW Ste 300 Washington, DC 20016-1817

    • Airfare.com

      5110 Ridgefield Rd Ste 409 Bethesda, MD 20816-3346

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/14/2023 I was trying to purchase Frontier airline tickets. I was having trouble on the website and needed to speak to someone to assist. I did not see a phone number on the website so I googled it and found **************. I called and a man who identified himself as **** stated that he could help me book the flight. He went through all of the questions and emailed me a snippet of the flight with our names and asked that I reply to the email with confirmation to charge my credit card and that he would email me back the flight confirmation/ticket. I confirmed the purchase and waited but did not receive any other email or ticket information from him. I called back and he hung up on me. I immediately called my credit card company and told them that I felt he was fraudulent and asked to shut the credit card off. He had already charged the $472. I was told that they would do an investigation. When I received a letter from my credit card company stating that they would not honor my request to remove the charge as it was not fraudulent I called them back. They said that the company had shown that I approved them to charge me. Which yes is true - however it is still fraudulent since I never received the airline ticket. They said I needed to call and ask for a refund directly from Airline ***************** Every time I call the ************ number and explain that I need to speak to a manager, they hang up on me. I am very frustrated and am in need of that money. I am a single mother who is struggling.

    • Initial Complaint

      Date:12/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved airline tickets and was told I had 24 hours to chancel for a refund. The agent made me think I was talking with ******** Airlines. So I cancelled that same day with ******** Airlines but when I responded to the email from the agent she informed me that it was not cancelled and that I could not get a refund but a credit. She totally lied to me. I even brought it to her attention on the email and she said that the no refund did not pertain to me since I had upgrade seating. This company is a scam making you think you are taking directly to the airlines.

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I had a flight from Kansas City International to Denver International airport in June. My wife got covid and they were supposed to refund us the money. After 4 to 5 different calls with them, I still have not received the money. Each time they will say it will be refunded in a couple of days or a week and never shows up.

    Airfare.com is NOT a BBB Accredited Business.

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