Reviews

Currently staying at one of their properties and wow I can’t believe. How unprofessional and borderline criminal this company is. This is one of several emails I sent and never got ANY response. Issue 1: The house has not been properly cleaned for a very long time. As the photos show there is massive amount of dirt, dust, and hairs coming out of every vent in the home. This appears to be several months of accumulation and when the air conditioning kicks on it blows this material all over the house. Issue 2: As the photos show, The bathroom showers have black mold in them. We have 3 young children including a new born so this is very concerning Issue 3: The internet has not worked our entire stay and everyday we are being told that we have to wait for for the company to send a rep that never show up. We were just told for the third time to wait for several hours instead of the management company handling this issue. On top of the fact we had to spend the first three days of our vacation waiting for your technicians, we also don’t feel comfortable taking on the liability of third party contractors working on the home on the owners behalf. When we shared this with management they told us we signed a contract that internet may not be available so they are not responsible. After reviewing the general state of the home I wouldn’t be surprised if there was never internet at all and the contract is used to protect management from having to pay for any internet service at all. Issue 4: As seen in the photo attached there are electrical outlets sticking out of the wall with sharp screws dangling out of them. Issue 5: The carpets are very dirty and covered with both dirt and stains. It appears the carpets have been even vacuumed or cleaned for a very long time.

I cannot stress enough the horrible customer service we have received... and now no one is calling us back. We arrived on Saturday around 6pm. Within 30 seconds of walking into the house, we could tell it was not cleaned. There was hair balls, dust bunnies, food and a pet throw up or pet poop on the rugs. The toilets have hair on them. There is dead bugs on window sills and dust bunnies. The toilets have not been properly cleaned. There is poop still in one of the toilets. A shower has a dead bug on the wall. The washing machine is dirty. There are crumbs on the tables. In fact, you can tell tables were not cleaned as chairs were not pushed in and you can see cup rings on the top of the tables. There is pet hair on the couches. The fridge still had food in it. Trash cans were not emptied. Normally when you clean a table and floors, you push the chairs in. Every chair was pushed out like someone had just sat there. The list goes on and on. I called the company to have a cleaning service come back out. They did but still DID NOT clean. The floors were not vacuumed. You could still see hair balls, the pet throw up or poop, the food on the floor. I called back and received the non-emergency line since it was after hours. We decided to go to the store and get our own cleaning supplies. It was 10pm at night. What were we going to do. Five adults cleaned for over 2.5 hours. When we went to go to bed, one of the beds had sand in it- which we paid for linen service. Here we are- the next day and I've only talked to Em King's assistant. After multiple voice mail messages, she has NOT called back. We still haven't received new linens. It is NOT our fault if the linen company is closed on Sunday. What an awful, awful experience.

Jennifer We are very sorry your check-in experience did not go as expected and your vacation rental property was not cleaned to your expectation. We are also disappointed to see your comments regarding our response to your calls.. Multiple actions have been taken to address your concerns. Your first call on Saturday evening at approximately 6:30 PM was picked up right away and a cleaner sent back out who was site within an hour. The cleaner completed a full re-clean and spent over an hour at the property, completed by 8:30PM. Sunday morning another call came into our Bethany office regarding your concerns with the re-clean and “sandy” linens on one of the beds. We offered to send the cleaner back again to address any specific concerns, but you declined. L&F then ordered fresh sheets for all the beds and had them delivered to you Sunday afternoon. We have also offered to credit you for the cleaning charge along with reimbursement for any cleaning products you may have purchased. It is never our intention for our guests to start their vacation by entering a dirty property and we make every effort to have all in order. Unfortunately, cleaners are sometimes faced with a property left in poor condition by the previous guest that may require more time than is available to put it back in clean order. This may have been the case here and we are very sorry for the inconvenience.