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Business Profile

Computer Software Developers

CSFloat Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited funds into my account to purchase an item on this site (see screenshot on deposits). There is no notice that when you deposit funds into your account you cannot withdraw them once deposited. I tried to buy an item on this site and the seller of the item canceled the order, relisted the item at a higher price, which is why I deposited more and canceled the order again. The item was then delisted and no longer available. Since the item is no longer on this website I wanted to withdrawal my funds from my account. I opened a support ticket on CSFloat and I was advised that I can only withdraw funds on profits I make on the account (Buying an item and then selling it). There is no clear warning when depositing funds that the funds will not be able to be withdrawn if the item you want to purchase gets de-listed or the seller cancels the sale(see CSfloat Terms, CSFloat Deposit window screenshot). The terms of service do not seem to have any verbiage on not being able to withdraw your deposited funds. My funds are now stuck in my account and the item I was trying to buy is no longer on the market. This seems predatory because terms do not mention about this deposit limitation when depositing and item I originally wanted is no longer available. A refund of my deposited money is how I would like to settle this dispute. Also if possible requiring this business to warn users that funds deposited will not be available to withdraw, this missing warning should prevent this issue from happening for other users.

CSFloat Inc. is NOT a BBB Accredited Business.

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