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Find a Location

Smile To Smile Family Dental has 1 locations, listed below.

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    Business ProfileforSmile To Smile Family Dental

    Dentist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    773 S Queen St Ste B, Dover, DE 19904-3574
    BBB File Opened:
    10/10/2018
    Business Management
    • Dr. Dawn Grandison
    Contact Information

    Principal

    • Dr. Dawn Grandison

    Customer Contact

    • Dr. Dawn Grandison
    Additional Contact Information

    Fax Numbers

    • (866) 861-3893
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/20/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I had made an appointment in December of last year to be seen for a cleaning. The first appointment they could give me was in May of this year. Two weeks before that scheduled appointment, the office called and said that the dentist would be on vacation, and would have to reschedule my appointment for July 14, 2022. In the 8 months since the appointment was first made, I started to experience tooth pain; that pain increasingly grew worse. The office never called to confirm my appointment, and when I tried to call myself to confirm, no one ever answered the phone and no voicemails were ever returned to me. I took time off work, and went to my scheduled appointment. On arrival, the receptionist told me I was not on the schedule. I explained everything, and she said they would try and squeeze me in. After two hours of waiting I was called back. When the dentist finally came into the exam room, she stated that, even though SHE KNEW my insurance would not cover it, she ran a diagnostic scan anyway, because of my reported pain. The pain was never really addressed by her, she just asked if I had pain, while pushing on the tooth, and then gave me a referral to an oral surgeon (who I can not reach by phone or email either). After almost 3 hours, I had to return to work, so I was forced to leave without even getting the cleaning. The charge for that scan, that I did not agree to, was not notified of prior to running it, and did I authorize, was $450.62. I paid that in full before leaving the office. I am filing this complaint because I feel that it is unprofessional and wrong to run diagnostic tests without the consent or knowledge of the patient; especially when the provider KNOWS that these tests are not covered by insurance. I was not given a choice, and frankly, if I was, pain or not, I would have NOT consented or authorized such x-rays because I simply can not afford an additional $450 expense at this time. I am seeking reimbursement of $450.62
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Renae M

    1 star

    08/05/2024

    I was charged for a service that I was unaware I was receiving. I was told it was my responsibility to check with insurance to see if procedure was covered. I was Not aware of said procedure being done until I received the bill. (It was NEVER mentioned.)

    Local BBB

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