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Business Profile

Online Retailer

Nature Gifts LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date is 1/27/23 This merchant’s website notes that I can return the item for any reason. The item arrived in the wrong size and poorly made. The stitching was unraveling, the jacket had two different colors of white, the jacket was dirty with lint and had a bad smell to it. The merchant refused to take the item back and tried to bribe me to keep the item by offering me less than half of the amount I paid. This merchant has done this to other customers as the comments on their Instagram shows that they have been sending terribly made items to customers and not honoring their refund policy. This business should be shut down! I want a full refund.

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #45049 I placed an order for a jacket the cost $219 dollars. This company is trying not to take the jacket as a return. I contacted the company the same day the jacket was delivered to me. It was not even close to my size according to there size chart. And there return policy is not true. I contacted them well before the 3 day contact period. And now Jennifer Bryer (customer service representative) is emailing me with nonsense excuses as not to fully refund my money. And not willing to replace the jacket with the proper size replacement. It this point I just wish to return the jacket for my full paid price of $219. From Jennifer: Jacket was delivered: Track your order: https://www.fedex.com/fedextrack/?trknbr=770876124193&trkqual=2459938000~770876124193~FX DELIVERED Wednesday 12/28/2022 at 3:15 pm And I contacted her on the Dec 29, 2022 @ 8:31pm. From Me: Thank you Jennifer. But I received the jacket.. and I’m highly upset. First of all, the jacket is not true to its size. And second, the length is definitely shorter than expected. I’d like to return this for a 4XL and can the length be longer? If not… then I’d like to return this for my full amount paid. And I have more information as well as emails, pictures regarding tis whole situation.

Nature Gifts LLC is NOT a BBB Accredited Business.

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