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Business Profile

Online Retailer

PulseRive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a smart ring from the company. Unfortunately, the size was too big. I reached out to the company, via email as it is instructed on their website. I received a response stating that they would send me the correct size at no additional cost. I had provided them with the correct size but never heard back on that. I was still interested in the ring so I went ahead and purchased another ring in the correct size. Unfortunately, the correct size ring did not work. I reached out to the company, again via email, stating that it did not work and would like to return. I advised that at this point I have two orders that I need to return. I received a response asking, what the issue was the ring. I explained but told them I no longer had any interest in keeping it and would like to return both of my orders for a refund. This has been going on for a over 3 weeks now. I have emailed them almost daily and have not received any response regarding instructions on how to return the product. The number listed on their website also does not work.

  • Initial Complaint

    Date:09/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/21/24 I purchased one of pulserive’s smart rings for $83.30. I wanted to be sure of my ring size so I selected their sizing rings to be shipped before I chose the size of my ring. The sizing rings were delivered 9/2/24. I chose my size and received my ring on 9/16/24. The ring I received was too large to comfortably fit the finger I chose to wear it on. It was also not comfortable on any other finger. I wore it the rest of the day and through the night and chose to return it on 9/17/24. I emailed their given email to begin the return process. I did not receive a response so I emailed again the next day. I received a response asking to send pictures of the sizing ring, the ring, and the packaging. I complied with these requests the following day (9/19/24) and did not receive a further email. I have since emailed daily and have not gotten any response. I should not be stuck with a ring that does not fit due to it not matching the size of their sizing rings. I’d like a refund.

  • Initial Complaint

    Date:09/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a PulseRive ring on Aug 18, 2024 for $88. It took 2 weeks for it to be delivered. Once I got it and started wearing it, it's supposed to keep track of your steps, blood pressure, oxygen levels and record your sleep pattern. Anyways, the ring was nit recording properly 1 because I would have my phone on me and my steps were not matching up. There was no way what the ring was says was accurate and then it told me a reading about how I slept one night when I didn't even wear it to bed. So I tried to reach out to the company first, by calling with the number they provided however that number is connected to a realtors office in Seattle. So then I emailed them on Sept 3rd explaining everything I just mentioned and no response. I emailed them again Sept 5th..no response. I email again but this time I just said I need help with my ring and actually got a response from Victor Zheng from the global sales director however when I mentioned how I can return this ring again no response. I tried 1 last attempt and said I need help with my ring. I did get an email from Victor Zheng again and when I asked for a phone so I could speak with someone he told me to send a video with the help I needed. I told him I wasn't comfortable with that and asked yet again for a phone number and no response. This company is very frustrating. The information they provide is false and just want it to go on record of such.

  • Initial Complaint

    Date:09/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Defective app and smart ring

  • Initial Complaint

    Date:08/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday, I was on the company website considering purchasing a smart ring from them. Against my better judgement, I decided to go ahead with the purchase. After not being able to find the business on any other platforms (Amazon, reviews on google, etc.) I reached out via "customer support" and Facebook (trying to cancel my order) but they did not respond to me. I did see they read my message on Facebook. They stated their company is located in Delaware but today I got shipping confirmation from China. I do not want this product and I do not want the company having my information. I plan to call my credit card company and dispute the charge as soon as it hits. Order confirmation No with business: 1356

PulseRive is NOT a BBB Accredited Business.

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