ComplaintsforQuality Plus Auto Brokers LLC
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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
May 12,2022 I purchased a 2012 Toyota Corolla , From Auto Gallery /Quality Plus Auto Brokers .The add on the internet and $12,998 was posted on the windshield .There was extensive paper work. When I got home I saw the dealer charged me a base price of $13,998 .I called Bryan Hecksher and asked for a $1,000 refund that he overcharged me . He explained that there was a bank fee that the finance company charged the dealer for making a loan . I told him I never heard of a finance company charging a fee . He said ask any dealer and refused to refund the over charge . I asked him ,why didn't he tell me about the fee . He apologized,he said he was very busy and forgot to tell me . He even said the " Bank Fee " was $1,500 and he paid $500 out of his pocket ,to make the loan .I believe he is lying and should refund the overcharge . Also it's going to cost me interest for the extra $1,000 he charged me . I have a witness that also heard the above conversation . I'm very upset at the way he lied and added $1,000 to the cost ,without warning me .The contract App. #72891249-V#1
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.