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Find a Location

Delmarva RV Center Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Delmarva RV Center Inc.

      702 Milford Harrington Hwy Milford, DE 19963-5308

      BBB Accredited Business
    • Delmarva RV Center Inc.

      25939 Campers Ln Seaford, DE 19973-8497

      BBB Accredited Business
    • Delmarva RV Center Inc.

      1271 S DuPont Blvd Smyrna, DE 19977-2892

      BBB Accredited Business

    Business ProfileforDelmarva RV Center Inc.

    RV Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/25/2011

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    The Delmarva RV Center dealer group is a family owned dealership network with over 25 years in business.  The company offers prominent brands in the RV industry, offering new and used Recreational Vehicle Sales and Service.

    Products & Services

    Class A Motorhomes, Class C Motorhomes, Fifth Wheels, Travel Trailers, Tent Campers

    Business Details

    This is a multi-location business.

    Find a Location

    Delmarva RV Center Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Delmarva RV Center Inc.

        702 Milford Harrington Hwy Milford, DE 19963-5308

        BBB Accredited Business
      • Delmarva RV Center Inc.

        25939 Campers Ln Seaford, DE 19973-8497

        BBB Accredited Business
      • Delmarva RV Center Inc.

        1271 S DuPont Blvd Smyrna, DE 19977-2892

        BBB Accredited Business
      Location of This Business
      702 Milford Harrington Hwy, Milford, DE 19963-5308
      BBB File Opened:
      12/18/1996
      Years in Business:
      31
      Business Started:
      12/1/1992
      Business Incorporated:
      12/1/1992
      Accredited Since:
      10/25/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Delmarva RV Center in Smyrna
      • Delmarva RV Center in Milford
      • Delmarva RV Center in Seaford
      Hours of Operation

      Primary

      M:
      9:00 AM - 7:00 PM
      T:
      9:00 AM - 7:00 PM
      W:
      9:00 AM - 7:00 PM
      Th:
      9:00 AM - 7:00 PM
      F:
      9:00 AM - 7:00 PM
      Sa:
      9:00 AM - 5:00 PM
      Su:
      Closed
      Business Management
      • Mr. Ryan Clough, President
      • Ms. Lisa Trice, Office Manager
      • Mr. Cross Gerardi, Manager
      Contact Information

      Principal

      • Mr. Ryan Clough, President

      Customer Contact

      • Ms. Lisa Trice, Office Manager
      Additional Contact Information

      Fax Numbers

      • (302) 424-4515
        Primary Fax

      Phone Numbers

      Customer Complaints

      21 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/17/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      We bought a used camper in October 2022 and didn't use it over the first winter we owned it since the campground it resides in is closed till May 2023. The camper front slide out has a significant leak we did not notice at the time of sale. The camper started leaking badly June 2023. We essentially only slept in the camper 5 times till rain made noticeable damage on the interior. We closed the camper October 2023 for season and I was going to replace the seals outside the camper where we thought the problem existed. May 2024 the campground reopens again and I bought new seals for the outside slide out only to find a large gap at the one end. I had a mobile RV repair service who frequents our campground assess the damage. They said the floorboards are rotted out and it wasn't something that happened overnight. Furthermore there is an obvious patch jobs on the inside that we as new camper owners would have never picked up on. I feel we were sold a camper that was covered up with it's problems. To repair the leak it's going to cost us $4475 to do the service and $575 to pull it out of the campground and return after repair. The repair service has to literally take apart the slide out to do the repair which is significant work. Our current principle on the loan is $15K for a camper that doesn't work right. I'm looking for reimbursement for the repair services. I have contacted the GM at Delmarva RV and he said our timeline is too long to consider repairs with their company. I do understand that, but the patch job is what I'm very upset with. We got scammed from the beginning and now the structural damage is our problem.
      Read More

      Customer Reviews

      12 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lenny W

      1 star

      06/27/2024

      My wife and purchase our trailer expecting good service and heard nothing but good things while signing our paperwork. WRONG!!!!! We get the trailer wintertime service done each year through the dealership. We had two problems with the trailer and made an appointment in November 2023 at the time they could not fix the problem until 6 March 2024. I brought the trailer to them on this date and it took them to 10 June yes I said 10 June to get to back. We lost two camping trips during this time. When the trailer was ready they also told me there was water damage it will cost me another $3500.00 for this repair now it’s 27 June and still no trailer. If they would have done the repairs back in March the water damage my not been as bad. So my advice to all my military family and friends I DO NOT EVER buy anything from them. The couple who are fixing the water damage are Great people. One more thing if you do buy something expect not to ever talk to someone there phone communication is very poor. No one knows what’s under warranty and what is not. We bought the extended warranty and that was a waste of money. So if just one customer reads this and doesn’t buy a trailer I have completed my mission.

      Delmarva RV Center Inc. Response

      07/01/2024

      Thank you, Leonard, for your feedback. We are disappointed to hear that your experience with our Service Department has fallen short of your expectations. In reviewing your service folder, it appears you have had several conversations with our Operations Manager. In addition, a member of our ownership team has also reached out to you to better understand your position. When it comes to RVs, nothing moves fast, including RV service. Servicing can take longer when you need work covered by a warranty claim. It’s important to note that the approval process, shortages in staffing, increased business, and shortages of parts can all cause delays. Although we do our best to schedule and estimate the shop / technician hours necessary for each job, many installations of parts as well as diagnosis appointments do not always fit within the estimate. We both gain and lose shop hours throughout the weeks scheduled work. There is really no way to give you an exact date, but we do our best to provide diagnosis, complete repairs and address customer concerns as timely as we can. Please feel free to contact North Star regarding the extended service contract you purchased. Their customer service department will be able to answer your questions about your coverage. They can be reached at 1 (800) 942-0400. They can also provide you with a referral to another service center who may be able to accommodate your requests, and better meet your expectations.

      Local BBB

      BBB Serving Delaware

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