Business ProfileforGrooming by Rose, LLC

I took my one year old Scottish Terrier puppy to Grooming By Rose for the first time yesterday. The business website states that there are no hidden charges nor does it state that there is an additional $20 charge for "bad behavior". When I dropped my dog off yesterday he was kissing his groomer and was very happy to have her attention. Much to my surprise, the owner accused someone in my home of dog abuse since my puppy was nipping his groomer. The owner and the groomer insisted that I bring my dog back again and that he was "fun". The owner also suggested that I get a sedative for my puppy from his vet for his next grooming. I stated that my now deceased elderly dog had such a prescription for his last few groomings for anxiety. Then the owner handed me a credit card slip to sign and stated that she added an additional $20 charge for "bad behavior", which no such charge was listed on her website or was brought up in person or over the phone before grooming. In fact, her website boasts "no hidden charges". Not only was the owner deceptive with charges, but she also bullies people from leaving negative reviews for her business. My husband left a well-deserved one star review of her business on Google and she responded by stating I was "very familiar" with a certain prescription drug. As a result, my husband deleted the Google review.