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Complaint Details
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Initial Complaint
04/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Hi I am worried about order Order FS202304040184. I paid for UPS 2nd day air which was clearly mentioned in the quote. But they shipped with UPS ground (track ***************530) and delayed the shipping by a week, This is fraud and the company should not do such business. Upon multiple chatting, they just waste my time and don't give me any resolution.Business response
04/05/2023
Hi,
Our team made a mistake when selecting the shipping method. After the management find out about this, we immediately send our another package to customer using UPS One Day service tracking number ***************402 at no charge to ensure the customer will received the package in the next day.We understand how important it is for our customers to receive their orders on time and in perfect condition.We understand how important it is for our customers to receive their orders on time and in perfect condition. Unfortunately, due to an oversight on our part, we failed to meet our commitment to our customer this time. We send out a letter to our customer to apologize our mistake, and we are implementing measures to ensure that this does not happen again in the future.
Thanks
Customer response
04/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 19898963
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Contact Information
380 Centerpoint Blvd
New Castle, DE 19720-8100
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.