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Find a Location

Evergreen Waste Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEvergreen Waste Services

    Garbage Removal
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.94/5stars

    Average of 327 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    15 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/31/2016

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Evergreen Waste Services is a local hauling company providing trash, recycling, and yard waste pickup for residential customers in New Castle County, DE.  The company also arranges roll-off and open-top dumpster service.  The company provides weekly, same day pickup for trash, recycling, and yard waste.  The company accepts cash, checks, Visa, Mastercard, American Express, and Discover.

     

     

    Business Details

    This is a multi-location business.

    Find a Location

    Evergreen Waste Services has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      619 Lambson Ln, New Castle, DE 19720-2166
      BBB File Opened:
      10/22/2010
      Years in Business:
      14
      Business Started:
      3/30/2010
      Business Incorporated:
      3/30/2010
      Accredited Since:
      7/31/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Palmatary's Sanitation Service
      • Hockessin Sanitation
      Hours of Operation

      Primary

      M:
      8:30 AM - 4:30 PM
      T:
      8:30 AM - 4:30 PM
      W:
      8:30 AM - 4:30 PM
      Th:
      8:30 AM - 4:30 PM
      F:
      8:30 AM - 4:30 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Rebbecca Palmer, Customer Services
      • Mr. Marcus Stevens, President
      Contact Information

      Principal

      • Mr. Marcus Stevens, President

      Customer Contact

      • Mr. Marcus Stevens, President
      Additional Contact Information

      Fax Numbers

      • (302) 635-7058
        Primary Fax

      Phone Numbers

      Customer Complaints

      22 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/22/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      On June 18th I made my payment the system advised it posted the same day I. Will attach proof I then texted the number provided on the website on June 18th after hours around 7:00pm to advise due to my pick up date being June 19th I received no response that morning. My recycle was picked up but I wasn’t aware that my trash wasn’t picked up until I had a guest at my house and they complained about the smell of my trash so I texted the number listed on the website again due to it being after business hours. I then called on June 20th spoke to ****** who stated that the old website takes 2 days to post and the recylcle is picked up due to a state mandate I then advised that I was not going to wait until the following Wednesday for pick up when the trash smells horrible and it’s hot and flies are around the trash and the fact that I just paid 108.00 she placed me on hold and put Laci on the phone who asked me to tell her the same story over and I advised her that’s not appropriate for customer service when ****** should have briefed her on the matter long story short lacy advised me to send her proof that the payment posted on my end the same day it was made I did so I then received email back saying that they would send a truck out today and it is now 1:01 and a truck never arrived
      Read More

      Customer Reviews

      327 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Katelyn B

      5 stars

      08/07/2024

      Brianna was super friendly and helpful!! She made the process very smooth to get set up! Couldn’t have asked for a better customer service representative!!! Thank you again Brianna!!!

      Evergreen Waste Services Response

      08/08/2024

      Hi Katelyn, we’re thrilled that you have been satisfied with the customer service provided by Briana! We appreciate you taking the time to leave us a review. Welcome to the Evergreen family!

      Local BBB

      BBB Serving Delaware

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