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            Business ProfileCochran Oil Company

            Heating and Air Conditioning

            Contact Information

            229 Hillview Ave Ste A

            New Castle, DE 19720-2204

            Visit Website
            (302) 654-3333

            Business hours

            7:00 AM - 7:00 PM
            Business Hours
            7:00 AM - 7:00 PM
            7:00 AM - 7:00 PM
            7:00 AM - 7:00 PM
            7:00 AM - 7:00 PM
            7:00 AM - 7:00 PM
            By Appt. Only
            7:00 AM - 7:00 PM

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            229 Hillview Ave Ste A, New Castle, DE 19720-2204
            BBB File Opened:
            1/20/1994
            Years in Business:
            45
            Business Started:
            1/1/1979
            Type of Entity:
            Corporation
            Alternate Business Name
            • Federal Mechanical Contractors
            Hours of Operation

            Primary

            M:
            7:00 AM - 7:00 PM
            T:
            7:00 AM - 7:00 PM
            W:
            7:00 AM - 7:00 PM
            Th:
            7:00 AM - 7:00 PM
            F:
            7:00 AM - 7:00 PM
            Sa:
            By Appt. Only
            Su:
            7:00 AM - 7:00 PM
            Business Management
            • Mr. Thomas H. Cochran, President
            • Ms. N. Dianne Cochran, Secretary/Treasurer
            Contact Information

            Principal

            • Mr. Thomas H. Cochran, President

            Customer Contact

            • Mr. Thomas H. Cochran, President
            Additional Contact Information

            Fax Numbers

            • (302) 654-4869
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/24/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Cochran oil is fraudulent, corrupt, and preys upon the unsuspecting elderly. Not only do they not fully explain to elderly customers that the monthly budget amount they pay for heating oil will NOT cover the cost of their heating, but on March 13th they delivered 100 gallons of heating oil to *** ***** ***** ** *** * **** **** ********** ** ****** We had both called the week prior to confirm that she was taken off the automatic billing plan, and that NO MORE heating oil would be delivered. This was confirmed with multiple customer service representatives, and Cochran Oils internal system still shows a STOP on all heating oil deliveries. However, they still delivered 100 gallons of oil, and billed Ms. ***** $425. After multiple calls and complaints, they refuse to remove the erroneous charges, and they want to charge an ADDITIONAL $675 to remove the unwanted oil. This is the main complaint. $425 for the 100 gallons of oil should be removed immediately from Ms. ****** account. Cochran oil should also remove the oil free of charge immediately.
            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Collin M

            11/12/2021

            I called this company for Burner service on my oil furnace. They sent a guy out immediately. He got there and I specifically told him, all I wanted was for him to clean the service the unit. I wasn't at home and my daughter relayed his messages. After an hour or so he says I have a problem with the power exhaust, which was not what we discussed. He then said there's no reason to clean the unit. if its not working. Not what I asked him to do! He proceeded to bill me for $125 for telling me this. No cleaning, just his opinion. Again not what was requested! I called the parent company and they said the owner would call me the next day, that was 10 days ago. Bad Businesss!

            Local BBB

            BBB Serving Delaware

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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