Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: Tuesday 28th of January 2025 processing charges: $ 5 dg good charges: $ 10 shipping charges: $ 47.89 package late fee: $ 31 Total : $ 93.89 they charged me $31 without a reason . while i sign up to their website i seen 210 days free storage . + the they charged me dg good charges: $ 10 for no reason as well . do you consider a laptop dangerous good ? are you serious ? i suppose i'm not shipping a nuclear bomb here anyway like all this not enough they opened the packaging of my laptop and opened my laptop why do you open a brand : new laptop that came from Amazon and its clearly if you open the amazon package its enough to check if its laptop or no . i'm gonna leave image on the upload section . + after all this my package is very late i want shipping fees refund . and the other charges that was obliged to pay without any reason Nature of despite : they are scamming people + they open customers packaging without a permission / want my refund ( fake advertising 210 free storage of packages and after that they charge you a big amount at the moment of shipment )

  Business Response

  Date: 02/10/2025

  Dear Team,
  Thank you for giving us the opportunity to present our case. It appears that the customer has several misunderstandings and has not thoroughly reviewed our website or reached out to our support team for clarification. We are happy to address all of their concerns as follows:
  
  1. Storage Time Period
  We offer different storage plans to accommodate varying customer needs:
  Basic Plan (Free of Cost): 30-day storage period
  Premium Plan: 180-day storage period
  Business Account: 210-day storage period
  The claimant is subscribed to the Basic Plan, which includes a 30-day storage period. However, due to a misunderstanding, the customer assumed they were entitled to 210 days, which is only applicable to Business Account holders.
  
  2. Charges
  As per IATA (International Air Transport Association) regulations, certain laptops must be shipped under Lithium-ion battery compliance (Section PI967), classifying them as Dangerous Goods (DG). Due to this, a $10 built-in battery fee is applied to any DG shipment.
  Additionally, due to the customer's confusion regarding the storage period, they did not ship their package within the designated time frame and consequently incurred a late storage fee. Our policies clearly state the storage duration and associated late fees, and customers are notified in advance in such cases.

  
  3. Package Opening Policy
  As per our company policy, all packages are opened before shipping to ensure:
  Repackaging in the most economical and secure manner
  Providing customers with clear pictures of their items
  Compliance with IATA regulations, which require us to physically verify the contents of each package before shipping.

  
  Action Plan
  To enhance clarity and ensure a smoother customer experience, we will work on simplifying our website so that all essential information is more easily accessible and understandable for our customers.
  Please let us know if any further clarification is required.
  Best regards,

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. this is the fake information provided clearly at the moment of sign up that i have 210 days of free storage . this is regarding $31 delayed package fee that doesn't have any meaning absolute scam .secondly, How long does International Economy shipping take?Typically, 2-5 business daysmy package arrived after more than 10 days . and i contacted fedex they said if package not delivered on time you'll get refund but it will be issued to the shipper so the shipper should refund my shipping fees which is them ( Global Shopaholics ) and while talking with them on the website they keep ignoring my messages like they don't see it i want my refund for shipping fees to be issued Kind Regards  Regards, Complaint ID: 22918987    

  Business Response

  Date: 02/25/2025

  We offer 210 days of storage to customers who purchase the business plan. The claimant is using our basic plan, which only provides 30 days of storage. This is clearly mentioned on our website, and it appears the customer did not read the relevant sections carefully.
  Regarding the shipping time, sometimes customs clearance can take longer, causing delays beyond the estimated shipping time. This is out of the carrier's control and depends on the customs process.
  As for the money-back guarantee, FedEx does not offer a money-back guarantee for FedEx International Economy. They do offer it for FedEx International Priority, but only for accounts that are approved. We cannot file a money-back claim for FedEx International Economy shipments. It seems the claimant may not have a clear understanding of our policies and terms and conditions from the carrier. Please let us know if you need any additional information from our side.

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global shopaholics is a freight forwarder. I use them to forward items for me in Gambia. On 28 july 2023 I wrote a complaint to them about laptops I received without the retail boxes. They arrived in their warehouse brand new and they decided to remove the boxes and send them in bubble wrap. After complaining they told me this would be discussed with the team so this would never happen again. On 24 september 2023 the same happened: I sent 11 brand new laptops and again they decided to remove the retail boxes. I even mentioned in the special request NOT to open or remove the retail boxes because I need them brand new in the box. After some weeks they managed to located 10 of the 11 boxes somewhere. The condition was terrible of the boxes: all protective measures were not there and the laptops were wrapped in bubble wrap. After talking to them they admitted this was a mistake on their part but refused to take up responsibility. I have lost over $5000 because of this. The first 4 laptops were originally taken by my client but later brought back because I can not guarantee these laptops were new. After many months they agreed to compensate a small amount of $749.99 but now they said they will collect this money back from my account. I am not looking to make a profit out of their mistake but this is not a correct way to deal with clients. I asked them for a refund of $3000 to partly cover the loss I incurred but now also the first 4 laptops were returned so a bit more would be appriated. I have copies of all conversations we had and can provide these on request. I hope we can work something out as the financial loss is too much for me to carry. I also have some video's i made of the condition of the boxes but video's do not seem to upload under 'upload supporting documents'. maybe i can send this another way?

  Business Response

  Date: 01/01/2024

  Dear Team,
  There might be some confusion regarding the packaging process, and we would like to clarify the details for your understanding. Initially, when complainant laptops were shipped, we followed our standard practice of using shipper's boxes to reduce shipping costs. As part of our routine procedure, we remove these shipper's boxes before dispatch, as we have informed our customers.
  
  However, we understand that his preference was to retain the original laptop boxes. Upon his request, we located the boxes for most of the laptops and shipped them accordingly. Unfortunately, one laptop box was not found, and as a result, he decided not to keep the laptop without its original packaging. In response, we promptly processed a complete refund for that specific laptop. Later on, he shipped the same laptop, and consequently, we adjusted the refunded amount accordingly.
  
  In his latest shipment, a similar scenario unfolded when we removed the shipper's boxes, and he expressed his desire to retain them. We informed him about the associated increase in shipping fees due to the additional weight & volume of the boxes. He requested the laptop to be shipped without being packed in boxes, with the boxes shipped separately to repack upon receipt.
  
  We would like to emphasize that the perception that the original packaging was not used by the seller from whom he is purchasing. Please be assured that we have not removed the original packaging for those shipments for which he reported. We value his business and strive to provide a seamless and satisfactory experience. If he has any further concerns or queries, please do not hesitate to reach out to our customer service team, and we will be more than happy to assist him.
  
  Thanks & Regards:

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.Hi, the reply does not make sense. I have been using global shopaholics for over a year and they never use to remove the original retail boxes of new laptops. When I complained about this after it happened the first time I received a reply saying :'I sincerely apologize for the delay and inconvenience you've experienced with your recent shipment. The delay and the challenges you faced were certainly not our intention, and we appreciate your understanding. Regarding the issue with the warehouse team removing boxes during the packing process without prior consultation, I completely agree that this should not have occurred. We understand the frustration caused, especially when trying to communicate complex issues with a new team member. In order to prevent such situations in the future, we've taken steps to improve our internal communication.'After talking about this for many months they offered me a compensation of $50 per laptop of which they removed the retail box, which i refused. Then a refund was given for the laptop of which they never recovered the box but the laptop was kept in my storage and when I send my next items the laptop was shipped along. Then later I was told because I shipped the laptop they would take the money back that was refunded.About the last shipment of which he is talking about (this is seperate from the 2 consignments I was complaining about): we assumed the laptops were brand new but only later we saw they were refurbished and did not have an original retail box. But still we wanted to have the boxes they arrived in. It is also not safe to ship laptops without the boxes... if there is damage the courier will not provide a refund because of bad packaging. So their story does not really make sense: it's not a part of their 'procedure' to remove retail boxes as they never use to do this before october 2023. I also asked in the special request in big letters to make sure the laptops were kept in their retail boxes. And yes... it is true they recovered most of the boxes but as you can see on the pictures the boxes were in a terrible condition and all the protectives that are normally inside were not there. The laptops were just wrapped in bubblewrap and places in the severely damaged boxes (It took them over a week to locate the boxes - most likely they were in the trash all this time). Nobody believes anymore these are new laptops and because of this I have a big loss. I understand you dont want to take up responsibility for your mistakes but it's also not very professional to let your customers suffer for mistakes that were made by your company. I am just trying to find a solution to reduce the loss I made because of them. I hope everything is clear now.  Regards, Complaint ID: 21075794    

  Business Response

  Date: 01/24/2024

  Hi,
  The customer's chosen seller does not use the original laptop boxes for shipping; instead, they utilize standard shipping boxes. In our consolidation process, we typically remove shipper's boxes for each item to avoid significant dimensional weight increases. Upon the customer's request to retain the boxes, we made efforts to locate and preserve them. However, for one laptop, we were unable to locate the original box and, as a result, processed a refund for that particular item. But later, he shipped that laptop too.
  In a subsequent shipment, the customer initially requested to keep the boxes. Upon being informed about the potential dimensional weight implications, the customer later opted to have the boxes removed and the laptops shipped separately in an unpacked condition. We accommodated this request accordingly, and for any item where we were unable to comply, we promptly processed a refund.

  Thanks & Regards,

• Initial Complaint

  Date:08/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  contacted support dozens of times to open my package, and they did that and told me that the package was damaged I told them to send it quickly to ask for compensation from the seller because the shipment is expensive And then when support is received for two weeks, they delay the response Today, Mr. Waleed told me that the shipment was destroyed by you Without telling me about it And before the expiration of the period that is allowed for a period of 30 days Also, there is tampering with the weight of my shipment, knowing that it weighs 300 grams, and they put the weight in my account as 30 pounds LB Is this deal possible from an American shipping company? Currently, I demand that you compensate me for the value of my shipment, which is the amount of 937 US dollars And the support told me that you three will solve the problem because the support is unable to solve this problem The accomplices are William, Chris and Ethan This is my shipment information for you Shipment ID: 4R0S1071 1

• Initial Complaint

  Date:08/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My shipment is a piece of amber weighing 300 grams They told me that it had arrived damaged and I told them to ship it quickly in order to ask the seller for compensation Because it has a high value of 937 dollars But nobody listened And they put her weight in my account at 30 lbs And they do not want to ship it until after I pay a 30 lb weight fee, and the weight of my shipment does not exceed 300 grams And they told me that if I did not pay according to the registered 30 lb, they would destroy or confiscate the shipment

  Business Response

  Date: 08/22/2023

  Dear Team,
  We appreciate your communication and the opportunity to address complainant's concerns regarding his recent shipment. We take great care in ensuring a seamless experience for all our customers, and we'd like to provide you with a clear overview of our procedures for handling damaged packages and maintaining accurate shipment weights.
  When we receive a damaged package from a seller, our priority is to promptly notify customers and involve them in the decision-making process. Our procedure is as follows:
  Immediate Notification: Upon receiving a damaged package from the seller, we initiate immediate communication with customers to inform them of the situation.
  Choice of Action: We understand that the condition of the package is crucial to them. Therefore, we request their input on how they would like us to proceed. They have the option to either return the package to the seller or proceed with the shipping process, based on their preference.
  Waiting for Instructions: We maintain a policy of not taking any action until we receive clear instructions from them. Their preferences guide our next steps, and their satisfaction is our primary goal.
  Additionally, we'd like to address the concern regarding shipment weight:
  Accurate Shipment Weight: We take pride in accurately reflecting the weight of customer's shipments. However, in complainant case, we noticed that he hasn't shared the shipment ID or tracking number associated with his order. Without this information, we are unable to double-check the weight for his specific shipment.
  Accessing His Account: To address his concerns in detail, we kindly request either his email address or SN to access his account. This will allow us to investigate the matter thoroughly and provide him with accurate information.
  Timely Shipments: We assure you that our shipping process is not delayed due to inaccurate weight entries. Our commitment to timely deliveries remains unwavering.
  Seller Responsibility: If he has any concerns regarding the accuracy of the product weight, it's possible that the discrepancy originates from the seller's end.
  
  At Global Shopaholics, customer's satisfaction is our priority. We value their feedback and are dedicated to resolving any concerns they might have. Please provide us with the necessary information to access his account or clarify his shipment, and we will work diligently to address his concerns.

  Thank you