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Business Profile

Payday Loans

Loan Till Payday

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

This profile includes complaints for Loan Till Payday's headquarters and its corporate-owned locations. To view all corporate locations, see

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Loan Till Payday has 16 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a $300 loan from loan til payday. I was paying them back until i lost my job. I informed multiple agents of my loss of employment as well as provided them the documentation of my job loss. They proceeded to harass me and threaten to take me to court to garnish my wages. I told them over and over i did not have a job and I kept in touch like they asked. I told them as soon as I got the funds I would pay them completely off. An agent said she would note it on the account and right after I was emailed and texted again and again. Im going through a hard enough time as it is and don’t need to deal with harassment from this business. I would like people to know who they are dealing with before they decide to do business with this business.

      Business Response

      Date: 11/08/2024

      We are aware of this customers issues.  We are aware that she lost her position at her job.

      Just like your mortgage or rent... you can not just skip out on payments completely.  Losing your job does not alleviate you from ever making a payment again.

      We asked the customer to make a small good-faith payment until she gets a new job and can get back to regularly scheduled payments.  She did not oblige.

      We ask the customer to make at least a $20 good faith payment.

      Until that time, when she still owes a significant amount of money with only 1 payment ever made on this account, we feel fine reaching out to get her on track.

       

       

      Customer Answer

      Date: 11/12/2024

      Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I reached out to the company the person I spoke to said I can reach out when I’m ready to pay. I don’t have any form of income at all and I’ve explained that over and over. If I had the money I would pay that’s no problem but I don’t have ANY money I’m struggling to support my children as well so please. Regards, Complaint ID: 22526411    

      Business Response

      Date: 11/19/2024

      Our offer is to forego any payment from the customer.  She is free and clear and we will not pursue this matter anymore.

       

      We will not affect her credit, public record, or anything of the such.

    • Initial Complaint

      Date:10/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False Contracts. Unlawful/ false presentation of terms. Denial of records including copies of supposed contracts, receipts, balances. Misleading/ unlawful and dishonest direction of payments with regards of direction towards principle loan balance vs. interest accrued with unlawful intention of ballooning interest. Numerous UNAUTHORIZED attempts to illegally charge my debit card in violation of any supposed payment schedule by staff. Solicitation of payments via CashApp in violation of any supposed contracts. Ongoing/continued harassment by numerous employees of this business.

      Business Response

      Date: 10/09/2024

      We fully disagree with everything the client is saying.  The client used to work at the AutoZone next to our store.  We have learned she was fired and is currently homeless.

      She is issuing this BBB complaint because she does not want to repay the loan she took out with the company.

      All of her loan contracts were signed by her and presented to her in person at the store face-to-face with an employee.

      We have attempted to make affordable arrangements for her to pay but she just does not comprehend.

      We have reached out since the BBB complaint to resolve the matter and she does not respond.

    • Initial Complaint

      Date:10/28/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Falsely filing a court hearing stating I have not attempted to pay back my loan when I have proof I have been paying my loan payments.

      Business Response

      Date: 10/30/2023

      BBB:

      We spoke to the customer.  She is upset she did not get an immediate reply to her email.  She is right in that regard.

      Since that time, we have assigned her a dedicated representative who will handle all her problems via phone/text/email.

      The customer stated they will withdraw BBB complaint as a result.

      We also cancelled any court action (attached) against the customer.

      Customer Answer

      Date: 11/01/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

      Regards,

      Complaint ID: 20795990

       

       

       

    • Initial Complaint

      Date:09/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This whole company is a lie and take you through so much to get a loan they will tell you yes and then one unforeseen issue occurs they tell you no. I was approved. They never asked for if I had a prior loan or anything. Went through the whole process and was told because I was out of state had to go into the store. I went into my local store and get a bunch of bull about how my card wasn’t feasible when my mother has the same type of card got a loan in no time. But she lived in Delaware. So I call the number back and they tell me they are going to process it online and they don’t understand why they denied me. Got the approval for $400. Then because I didn’t have the right kind of phone number I couldn’t get the loan to sign the docusign because it was a Wi-Fi caller. Which I said ok if I get a phone and try it that way will it be a problem they said no. So I did that. That was only day one because I got it all handled in less than an hour and no one responded to emails or calls. So make this day to I call numerous times finally get someone and they tell me I couldn’t get it because I am out of state and the phone issue. When it was all resolved yesterday saying it wouldn’t be an issue. I dare them to call me a liar I have text messages and emails to verify everything. You came up with an excuse after the fact and your customer service is awful. You didn’t need or know all this extra stuff before and I was approved. Don’t use this business they just lie. Unlike some I actually needed the money and had a legitimate job to pay it back. So we just lie to people is what you do. I hope you don’t get another person. This might become a legal issue as well. I’m so over it. WORST COMPANY EVER!!!!!!

      Business Response

      Date: 10/05/2022

      The company has underwriting policies that Ms, ***** didnt meet. We attempted to get her approved several times but Ms. ***** was unable to meet the underwriting qualifications. Ms. ***** was sent a denial letter explaining why she denied 

      Customer Answer

      Date: 10/13/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.


      Regards,

      Complaint ID: 18120406

       

       They told me it would be ok as you saw in the messages but still don't want to complete or admit their responsibility. I reject this and if you look at the time of the message and the denial it is not in sequence. Teach your employees better and it wouldn't happen. I ran from place to place. This could be a court issue but we'll see. 

    • Initial Complaint

      Date:07/19/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business is called loan til payday, I took out a loan for $200 and the paperwork stated I am to pay back $1356.00. I can see me paying back $304 max nothing higher especially for a loan. Please help me get this resolved I am a single mother of 2 boys and receive little to no help

      Business Response

      Date: 07/19/2022

      Hi, I have left a message for the customer to work this out.

       

      Compliance Manager

      Customer Answer

      Date: 07/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

      Regards,

      Complaint ID: 17587756

       

       

       

    Loan Till Payday is NOT a BBB Accredited Business.

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