ComplaintsforTri-State Pest Management, Inc.

• Initial Complaint

  03/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I hired this company for pest control. It was never disclosed that I was signing a “contract”. We specifically asked how many treatments we would need & were told 3-6. Now the company is saying we signed a 12-month “contract” & have to pay even though we no longer want/need the service. We were never told this was a contract. I’m the homeowner & didn’t sign the original paperwork that we thought was an invoice not a contract

  

  Business response

  03/13/2023

  Hello ******,

  I am glad we were able to speak on the phone, and agree that the issues have been resolved. I appreciate you giving us a call back. Your feedback helped us improve overall client experience.

  Thank you,

   

  Customer response

  03/13/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 19580497
  

   

   

   

• Initial Complaint

  06/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Transaction dates: May 5th and May 11th. I paid $948. Tristate Pest Control provided insecticide services for bed bugs. As of this date I still have bed bugs. I had hired another company. Tristate was going to send out and do another fogging but I didn't feel confident that coming out again would take care of the problem since twice it didn't do the job. I have family coming in two weeks and cannot have them bit up. How I first found that I have bed bugs is when my grand children came to stay and got bit. Last weekend I had my granddaughter stay here and she got bit up. That's when I found out the previous attempts by this company did not work. I requested my money back but because I cancelled today's scheduled appointment (courtesy call) they will not refund me the money. Now I have to come up with another $1600 to pay another company. I can't afford all this money.

  

  Business response

  07/08/2022

  Hello ****,

  Thank you for bringing this to our attention, and we certainly apologize for the difficulty. Our treatments are an industry standard original treatment with one 7-10 day follow up. We attempted to correct the situation by conducting a free additional follow-up, and as you explained, this was canceled by yourself. In years since implementing an initial treatment with a 7-10 day follow up; there has only been one other situation where we needed to return a 3rd time. I am confident that the 3rd treatment would have corrected the situation, saved you money, and am hopeful that the other company coming out for an additional treatment did work.

  That being said, as much as we appreciate your business, and being a long time client, I am unable to offer a full refund, as we did attempt to remedy the situation. If this complaint is removed, and no future ones are posted, I can offer a 50% refund, as long as we receive a confirmation e-mail that this complaint will be removed ([email protected]), and no other complaints, or comments were posted elsewhere. Once we confirm the removal of this complaint, we will issue a 50% refund. 

  Please respond to let us know your intention of the partial refund.

  Kind Regards,

  Tri-State Pest Management, Inc.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩