Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Tri State Pest in April for info about their hours and do they have Sat. hours, because I live an hour from the location I was looking for a company who had Sat. hours, because I work during the week. I was told yes, we have Saturday hours and I was quoted a price. So I decided to guy with this company. I had a doctor's appointment on April 29th and had a half of day. I scheduled appointment for that afternoon. Thinking the next quarter it would be on a Sat The lady called me in July to schedule my next appointment and told me they do not have weekend hours for my location, but they could go and treat exterior. I told her no, do not send anyone out. This is a rental and I am not paying just for the outside. So in Aug. I see someone on my camera outside spraying around camera. I called them the next day and advised I did not authorize them to go out there and do not charge my account. I went to the location a few weeks ago, outside still had ants on deck. I recently called the office again, was told first I did not have account with them and she ended the call. Then called me back and said you do have account but I could not talk to you because you called on our google line and we get charged. She asked was I calling to pay my $116. I said no, I was calling to set up appointment for a Sat. Again was told we don’t have Sat. hours at your location. I explained to her this was not what I was initially told in the beginning and I had guest and did not authorize them to go out the last time. She said I was in a contract and they can have weekend hours but needs to be scheduled. Keep in mind I have been asking since April for weekend service and was told, no we don’t have it in your area. I am requesting she revoke the contract and waive the fee that I am being charge without my authorization. I want no more to do with this company. They provided me false information to get my business. The customer service is terrible and racist. during the week

  

  Business Response

  Date: 09/30/2024

  Hello *****,

  We are full service in your area Monday through Friday. We recently stopped doing Saturdays in Kent and Sussex county due to lack of interest of clients wanting the weekend. We apologize that this was not explained to you properly. I have credited the account the $116, so you have a $0 balance. I also cancelled the agreement without penalty. I was not aware of this particular situation and do apologize.

  As the owner of the company (and us being a small business), we rely heavily on BBB communication. Could you kindly remove the complaint now that the issue is resolved?

  I do appreciate you initially trusting us with your home and apologize for any inconvenience. 

  Thank you,

   

  Customer Answer

  Date: 10/07/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 22356130
  

   

   

   

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company for pest control. It was never disclosed that I was signing a “contract”. We specifically asked how many treatments we would need & were told 3-6. Now the company is saying we signed a 12-month “contract” & have to pay even though we no longer want/need the service. We were never told this was a contract. I’m the homeowner & didn’t sign the original paperwork that we thought was an invoice not a contract

  

  Business Response

  Date: 03/13/2023

  Hello ******,

  I am glad we were able to speak on the phone, and agree that the issues have been resolved. I appreciate you giving us a call back. Your feedback helped us improve overall client experience.

  Thank you,

   

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 19580497
  

   

   

   

• Initial Complaint

  Date:06/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction dates: May 5th and May 11th. I paid $948. Tristate Pest Control provided insecticide services for bed bugs. As of this date I still have bed bugs. I had hired another company. Tristate was going to send out and do another fogging but I didn't feel confident that coming out again would take care of the problem since twice it didn't do the job. I have family coming in two weeks and cannot have them bit up. How I first found that I have bed bugs is when my grand children came to stay and got bit. Last weekend I had my granddaughter stay here and she got bit up. That's when I found out the previous attempts by this company did not work. I requested my money back but because I cancelled today's scheduled appointment (courtesy call) they will not refund me the money. Now I have to come up with another $1600 to pay another company. I can't afford all this money.

  

  Business Response

  Date: 07/08/2022

  Hello ****,

  Thank you for bringing this to our attention, and we certainly apologize for the difficulty. Our treatments are an industry standard original treatment with one 7-10 day follow up. We attempted to correct the situation by conducting a free additional follow-up, and as you explained, this was canceled by yourself. In years since implementing an initial treatment with a 7-10 day follow up; there has only been one other situation where we needed to return a 3rd time. I am confident that the 3rd treatment would have corrected the situation, saved you money, and am hopeful that the other company coming out for an additional treatment did work.

  That being said, as much as we appreciate your business, and being a long time client, I am unable to offer a full refund, as we did attempt to remedy the situation. If this complaint is removed, and no future ones are posted, I can offer a 50% refund, as long as we receive a confirmation e-mail that this complaint will be removed ([email protected]), and no other complaints, or comments were posted elsewhere. Once we confirm the removal of this complaint, we will issue a 50% refund. 

  Please respond to let us know your intention of the partial refund.

  Kind Regards,

  Tri-State Pest Management, Inc.