Additional Complaint Information
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Complaint Details
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Initial Complaint
08/31/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Last week contacted Salle Mae and the week before my son did also. He is serving in the military and unable to correspond. We are in process of securing a mortgage. Salle Mae stated a letter would go out to both of us that the loan has been paid in a timely manner. Salle Mae stated letter would arrive within five days. Letter has not arrived. Contacted Salle Mae and letter has not been sent. We are closing on September 8th and letter is necessary this week for our loan. Thank you for your assistance.Business response
09/08/2021
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 8, 2021. Please allow sufficient time for postal delivery.Initial Complaint
08/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I did not apply for this loan. I'd like the inquiry removed from my credit report.Business response
09/14/2021
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 14, 2021. Please allow sufficient time for postal delivery.
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Customer Complaints Summary
519 total complaints in the last 3 years.
167 complaints closed in the last 12 months.