Business ProfileforNewark Toyota World

I'm originally from DE and moved to IL in 2019. We returned to DE via car for Thanksgiving and I decided to have the car serviced in DE on Tuesday 11/29 before returning to IL. The total for service was $910.39, which included 4 new tires. The car was returned missing 2 of the 4 hubcaps. When I pointed this out to the service rep. (Mr. J. Law), along with the approx. cost of 2 hubcaps, he called his manager (Mr. D. McKie). According to Mr. Law, Mr. McKie agreed to reimburse me for the cost of the missing hubcaps, and to give him a call the next day as well as send the receipt. I sent an email with the receipt from Amazon via email and gave him a call. My call was not returned, nor did I receive a reply to my email. I let two more days go by with no response, before I decided to go in-person to speak with Mr. McKie because we were leaving on Friday 12/3. When I arrived at Toyota World, I asked to speak with a manager and was told, "that all the managers are in a training seminar". The assistant verified my address and I was told that I would receive a check in the mail for the missing hubcaps. I asked if it would be easier to just credit my credit card now. She mentioned that it was policy to send a check and I was okay with that. She also inquired why I was still here (in DE), "And they thought I moved?"... This comment made me more suspicious that I was being "blown-off". However, I thought I would just let their process happen. It has been ~ 3 weeks since my service and since I spoke to anyone at Toyota World. If a check was coming, I would imagine it would have come by now. I sincerely believe their plan is to ignore this issue because I'm in IL... As a past customer and over $900 worth of work done that evening, this issue could have been solved with a ~$30 discount/credit on the spot. This is a waste of everyone's time and shows a blatant disregard for customer service. I would like at least the cost of the hubcaps plus tax ($29.90) and an apology.