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Business Profile

Government Grant Services

USA Grant Applications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Government Grant Services.

Complaints

Customer Complaints Summary

  • 99 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 21.95 first then was charged 34.95 for 2 months. All those months I never received a receipt of charge. That tells me it’s a secret scam and they don’t want people to see that they charge them then they claim that you need a denial letter for a refund but they know that’s never gonna happen. The guy on the phone was incredibly rude when I stated my confusion. He had an attitude and everything. Also even if I did want to cancel, there’s no way to do that and when you call the guys speaks super fast, puts you on hold or just hangs up. I found so many complaints online with the same issues all over the BBB and Reddit. Give me my money back. Also he is incredibly unprofessional. Eating a bag of chips while speaking to a customer while having an attitude. Definitely a scam

    Business Response

    Date: 10/27/2024

    Dear ******

    Thank you for reaching out and sharing your experience. We sincerely apologize for the frustrations you’ve encountered. Your feedback is important to us, and we take these matters seriously.

    We're glad to hear that you were able to log in to our grant database, which includes over 20,000 funding sources, during the last few months. This resource is designed to help our clients find valuable funding opportunities.

    As a company with over 20 years in business, we have proudly assisted thousands of clients. Our dedicated team of grant researchers works diligently to track down the best funding sources and categorize them on our website. We also provide video tutorials to guide our clients on how to apply for these grants effectively.

    After reviewing our records, we found that we do not have any record of phone calls made from the number (773) 486-1562 within the last few months. The last documented call was from July 2024, when you initially signed up with one of our sales representatives. It appears there may have been a mix-up in dialing.

    Nonetheless, we genuinely value our clients and their satisfaction, so we will honor your request.

    If you have any further questions or concerns, please don’t hesitate to reach out.

    Best regards!

  • Initial Complaint

    Date:09/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - I have been unknowingly subscribed to their services since Dec 23,2022 and recently canceled. - It was my fault for not checking my credit card statement. Issues with USAFundingApplications.org and why I believe I receive a refund: - I utilized their services 0% of the time I was subscribed. A low utilizing customer should deem, out of "good will" for a business being in business since 2008 to put the customer first and issue a refund for a customer that has not used their services. I also never applied for a grant. - They do not email payment receipts. I wasn't even issued an email stating I signed up. Customer service agent Juan stated "they don't have to send email receipts." A business since 2008 would have received customer feedback and I'm sure other customers have complained about this yet they have not changed. - False advertising. Proof is within attachments. They claim "we have to charge a registration fee" that is set at $34.95. Yet they do not state it's a monthly reoccurring fee (alongside the registrations fee), unless you click and go through their "terms and services" link. This is false advertising as many customers would feel it's a one time payment and not a monthly reoccurring charge. - They are unwilling to refund me the total amount since the inception of my subscription. - Customer service agent Juan stated "we state clearly it's a monthly charge," yet stated in the attachment you can see it's not clear at all unless you click within "terms and services."

    Business Response

    Date: 09/30/2024

    We have done our best to resolve their concern. 

    Customer Answer

    Date: 10/02/2024

    Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.On September 30th, I received a refund of $234.95 from Usfund.org with no explanation. Therefore, I deemed it because of the Better Business Bureau complaint. That's great but my required amount was totaled to $399. I will continue to have a complaint with them until I get the $164.05 remaining amount sent.Regards, Complaint ID: 22310275    

    Business Response

    Date: 11/15/2024

    This has been resolved.

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, 9/11/2024, I was looking for a grant to help me start my small business, I clicked their google add, was given a questionnaire to fill out about what I was looking for. They made it seem like they were going to show me possible grants that could help me from the information i already put into the system, but once on, i STILL had to try and search for it myself, and this is not what they made it sound like when signing up. so, i canceled 20 minutes later, (i have the timestamped emails to prove it) and was told i could only get my money back if i got rejected. I said i can also get my money back if I am not using your service and they wouldn't. they can offer me a $25 courtesy refund, but thats it. I feel this whole thing was set up like a scam. they got my money, but there was nothing on the site that I could use, even though I gave them the information BEFORE i logged in and gave them my money. so, they are telling me i have to apply and get rejected before i can get my money back. But there is nothing for me to apply for. DEFINITION of a scam. And the icing on the cake, i called customer service, they eventually sent me to a voicemail box that was full. I will be contesting this charge with my credit card company since i have the emails of immediate cancelation. And not, instead of trying to find grants or finding, I am stuck doing this and waiting for a credit card charge to clear before i contest it. I don't HAVE time or money to spend on this, thats WHY I was looking for grants.

    Business Response

    Date: 09/11/2024

    This has been resolved.

    Customer Answer

    Date: 09/13/2024

    Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.They have said they have refunded my money, but if that is true it will take up to 2 weeks before I see it. I won’t say it is resolved until it actually is. Furthermore, they are still running what appears to be a scam, and other people will still have to resort to contacting BBB in order to get their money back, to say nothing of their  time and anxiety.  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 22272154    

    Business Response

    Date: 10/01/2024

    You were refunded on September 11, 2024.  We've been in business for over 20 years.  We'ved helped a lot of people and save our clients hours and hours of researching grants on their own.  We wish you the best.

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for grants to start my business on this site and got a call from someone this morning. It was a missed call so I called it back and the guy immediately answers "*****, I'm going to run through this real quick" and asked what I was looking for. I told him my own business startup and he said "great" then "hey can you pay $21 today, then if you get rejected you get that money right back" and "go back again and again and apply, just keep applying to anything and everything". He told me "ok we're going to do this now, go to your email and I sent you a link, click on that and pay - visa or mastercard?" I opened the link and he kept talking and after about 10 seconds said "did you get that payment information in?" I said I feel like you're rushing me and he said not rushing you ma'am just go ahead and put that card in. I said no, you are rushing me. Then he just hung up.

    Business Response

    Date: 09/10/2024

    I'm sorry about your experience. We've been in business for a very long time and this does not represent the service we offer. Thank you for letting us know.

    Customer Answer

    Date: 09/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




    Regards,

    Complaint ID: 22259507

     

     

     

  • Initial Complaint

    Date:06/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they have taken 34.95 twice, i have not received any services from the company. its scam. please stop all debits from my bank account

    Business Response

    Date: 06/09/2024

    This has been resolved.

    Customer Answer

    Date: 06/11/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

    Regards,

    Complaint ID: 21820030

     

     

     

  • Initial Complaint

    Date:05/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/13/2024 I paid $34.95 to view this website of grants available, for 30 days "free". I paid to file a grant (which I found 1 grant to apply for I thought, on the opening page) though it wasn't quite clear exactly what I was paying for at that point however, a gentleman called me on the phone immediately after I paid, speaking so fast I wasn't even able to jot notes down that fast. He did tell me that at the end of 30 days, I would pay $34.95 which is too expensive for me, so I was going to tell him to cancel and return my $34.95 right then as I wouldn't go any further, but he was so quick I couldn't do that fast enough! A few days later when I had a chance, I called to cancel and asked for my refund because I knew I wouldn't have the time to use this website. I was told the only way to get a refund is to be denied a grant after you apply. I asked about the 30 day "free" trial and they told me that was what the $34.95 was for. I was able to look around for 30 days. The man even said even though I was canceling, i would be able to look through the grants for 30 days however, that wasn't true either. I was "locked out" immediately upon my cancelling. I cancelled to make sure there would be no additional fees. This whole "membership" where in the beginning they don't tell you it's a "membership" that they charge you monthly for however, the only way to get your money back is to apply for a grant, be denied and send all the information to them to have your money returned "immediately"!! That part they tell you. I am assuming I will never hear from the 1 grant I applied for. This whole "grant" thing is a scam!

    Business Response

    Date: 05/20/2024

    This has been resolved.

    Customer Answer

    Date: 06/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

    Regards,

    Complaint ID: 21729900

     

     

     

  • Initial Complaint

    Date:05/02/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There services are misleading not the results or no grant and no cash back

    Business Response

    Date: 05/02/2024

    This has been resolved. 

    Customer Answer

    Date: 05/10/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

    Regards,

    Complaint ID: 21658617

     

     

     

  • Initial Complaint

    Date:04/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this website to apply for women in business grants, as I am currently unemployed from layoffs and the strike. The website seemed credible from the ".org" and I quickly signed up as they have a money back guarantee. Upon getting into it, it looked very unprofessional and shady, so I did some research and quickly found out that many customers have complained about authorized charges, not honoring the money back guarantee, etc. I requested a refund since my charge was still pending and I had no utilized the services at all. They ignored me at first and just canceled the membership. I followed up and they offered me $25. of the 34.95 or to utilize the money back guarantee. I won't be doing that because I am no longer comfortable with them having my credit card information or any of my personal information. This sounds like a great case for identity theft if I start filing out their forms to get $35 back after reading these reviews. As I originally stated, I wanted to resolve this amicably but I am also ready to fight this if needed.

    Business Response

    Date: 04/07/2024

    This has been resolved.

  • Initial Complaint

    Date:04/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Opened an account through USA funding applications. Was told that if I did not receive a grant, that my money would be refunded. Instead, my bank account was continually charged each month with no contact from the company. When I called to get my money refunded, i was told that they are only a service and that i was supposed to do more steps like keep filing for more grants (that I'm not eligible for). The instructions are vague and misleading. In my opinion this is nothing but a scam to trick people in giving them access to bank accounts so they can continue to draw out money without providing any product. He told me the only way my money can be refunded is if i have a verification of denial of the grant. when i asked him how do i find that, he told me that his company is only a service and do not provide that information.

    Business Response

    Date: 04/17/2024

    This has been resolved. 

    Customer Answer

    Date: 04/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

    Regards,

    Complaint ID: 21539692

     

     

     

  • Initial Complaint

    Date:03/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told that if the grant didn’t happen that I would get this money back and that I could cancel at anytime. I am trying to cancel or call them and the number takes me to a request for a call. I want to cancel and get a refund for $34.95 on start up cost. Happened on march 17 got email charged march 20,2024. They also said that I could change my password but I am not finding how to do that on the site. USA funding applications is a fraud and I want no part of it.

    Business Response

    Date: 04/01/2024

    This has been resolved.

     

    Customer Answer

    Date: 04/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

    Regards,

    Complaint ID: 21511019

     

     

     

USA Grant Applications is NOT a BBB Accredited Business.

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