Business ProfileforBellinger's Jewelers

We dropped off my husband’s wedding band on 8/4/23 to be resized and re-engraved after surgery. We were quoted 30 days as completion date and were given an estimate that included engraving. After 45 days we cotacted the business and was told they were still working on it. Come in on thursday of that week after 10 AM and it will be done. We did as told and the jeweler (Dale) looked for it in the drawer and then said “Oh, I’m still working on that can you come back later”. We said just call is when done. Another week went by and we called again to be told Dale was out sick for a few days (doesn’t mean anything!!) but we gave him our Claim Ck. Number and phone number and he said he’d call us when he got into the shop. He called before 4:00 that day (which is when the store closes) and told my husband the ring was done. When my husband asked about the engraving, Dale stated I don’t do engraving and never have. We were so upset when he said that because it was discussed at length by Dale and his wife Nancy when we dropped it off, etc. We went and picked up the ring the next day and told Nancy (Dale’s wife) that we were upset about the non-engraving and she said, let me check with Dale and then said, he didn’t understand my notes and we usually send it out to another jeweler who does engraving. Sorry about that!! She wanted to charge the full $335.00 but I told her that I was being ripped off because she quoted engraving in the price and you didn’t do it. So, she took $35.00 off and we paid $300.00. I told Nancy that we will not be back and they turned something so sacred to us into a nightmare. I did look the business up for reviews & about the owner not calling back, lack of communication, etc. I would just want future customers to be aware that this store lies, puts you off and doesn’t explain to you their practices that your item will most likely leave the store and you are not aware of it or it might not do the job you were quoting a price for. Very unprofessional.