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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have an applied bank card listed as charged off on my credit report. I’ve sent numerous letters and called to get debt validation because I do not recognize it and I’ve had an issue with my ex husband possibly using my information. I have not been Apple to prove it for certain though. I thought a company had to answer debt validation letters though?Business response
09/10/2024
September 10, 2024
Re: ****** *****
BBB File #: 22225333
Dear Ms. ******
I am writing in regards to the September 1, 2024 inquiry concerning Ms. ****** *****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Ms. ***** via written correspondence mailed on September 11, 2024. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ***** directly.
Please contact the Executive Correspondence department Toll-free at ***** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter.
Sincerely,
Executive CorrespondenceCustomer response
09/12/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. They have not contacted me I don’t know if you can also pass on that. The five digit extension says that it’s invalid when you try calling them. Regards, Complaint ID: 22225333Business response
09/19/2024
Re: ****** *****
BBB File #: 22225333
Dear Ms. ******
I am writing in regards to your September 16, 2024 follow up inquiry concerning Ms. ****** *****. The inquiry was referred to me for further review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Ms. ***** via written correspondence mailed on September 20, 2024. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ***** directly.
Please contact the Executive Correspondence department Toll-free at (**** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
Executive CorrespondenceInitial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have had a credit card with applied bank for many years. I logged in last month, like I do each month and make regular payments on my account. The online payment portal kicked back several times but then said confirmed. I did not receive a confirmation email, but that is not unusual. They then reported that I did not make my March payment on my credit report, causing a 60 point drop in my credit score. I contacted customer service who couldn't understand the difference between a payment being processed by their company and a payment being credited on my credit score. I have been very careful to make on time payments for several years and have worked very hard to get my credit in good shape so I could buy a house. In one blunder on their part, I am completely screwed. I want the missed payment removed from my credit report.Business response
04/18/2024
April 18, 2024
Re: ****** ****
BBB File #: 21546937
Dear Ms. *****:
I am writing in regards to the April 8, 2024 inquiry concerning Ms. ****** ****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Ms. **** via written correspondence mailed on April 19, 2024. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. **** directly.
Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter.
Sincerely,
Executive CorrespondenceCustomer response
04/24/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. They have now done the same thing with my wifes credit. This is unacceptable. You are the better business bureau, they can't just say they won't deal with you and will only deal with me directly. That is the whole point of filing the complaint. Their customer service department has not handled the situation sufficiently. Regards, Complaint ID: 21546937Business response
05/13/2024
May 13, 2024
Re: ****** ****
BBB File #: 21546937
Dear Ms. ******
I am writing in regards to your May 7, 2024 follow up inquiry concerning Ms. ****** ****. The inquiry was referred to me for further review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Ms. **** via written correspondence mailed on May 13, 2024. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. **** directly.
Please contact the Executive Correspondence department Toll-free at (**** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
Executive CorrespondenceInitial Complaint
03/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Metlife has been charging my credit card for pet insurance that I have not had for a year. I have it with Nationwide insurance through my work HCA HEALTHCARE and it comes out of my paycheck every two weeks. I WANT ALL CHARGES FROM METLIFE REFUNDED. SO FAR THEY GO BACK AS FAR AS OCTOBER OF 2023. I ALSO NEED MY CURRENT CARD CANCELLED SO NO MORE CHARGES CAN BE MADE. WHEN I CALLED THEY SATL THEY CANNOT LOCATE A POLICY SO DO NOT KNOW WHY I AM BEING CHARGED. I ALSO CALLED APPLED BANK AND TALKED TO SOMEONE IN INDIA NOT THE USA THAT PUT ME ON HOLD FOREVER TO GET ME TO THE FRAUD DEPARTMENT WHICH I NEVER MADE IT TO!!!!! USE USA BASED PEOPLE FOR CUSTOMER SERVICE!!!Business response
03/25/2024
March 25, 2024
Re: ****** *****
BBB File #: 21448250
Dear Ms. ******
I am writing in regards to the March 18, 2024 inquiry concerning Ms. ****** *****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Ms. ***** via written correspondence mailed on March 26, 2024. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ***** directly.
Please contact the Executive Correspondence department Toll-free at ***** ********* ********* ****** *etween the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter.
Sincerely,
Executive CorrespondenceCustomer response
03/28/2024
Better Business Bureau: I have reviewed the response made by tHe business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. As of 3-28 I have not received anything in writing from Applied Bank. Also, I had to cancel my old card, so do I need to reschedule my reoccurring payments? I spoke to a very nice gentleman on the phone about my issue but not positive of the outcome. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 21448250Business response
04/17/2024
April 17, 2024
Re: ****** *****
BBB File #: 21448250
Dear Ms. ******
I am writing in regards to your April 4, 2024 follow up inquiry concerning Ms. ****** *****. The inquiry was referred to me for further review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Ms. ***** via written correspondence mailed on April 18, 2024. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ***** directly.
Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
Executive CorrespondenceInitial Complaint
12/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Extremely disappointed in Applied Bank. Spoke with two different ladies and the Supervisor ******, kept advising me she does not know the answer to my question. You are withholding my payments and check payment that you tried to charge my account four different times for the one 100.00 check payment which I did not authorize. Only one payment of 100.00 and it went through and now I'm being told it is being withheld until Jan 14th, EVENTHOUGH you have taken the funds out of my account. What kind of answer is I don't know to a customer, really. Horrible and deceitful practices. I have reported to consumer affairs. I've been a customer for a long time and just recently received an increase of credit line to be treated like this. I can be reached atBusiness response
01/05/2024
January 5, 2024
BBB File #: 21066854
Dear Ms. ******
I am writing in regards to the December 28, 2023 inquiry concerning Ms. ****** *****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Ms. ***** via written correspondence mailed on January 8, 2024. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ***** directly.
Please contact the Executive Correspondence department Toll-free at (866) 271-3710, extension *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter.
Sincerely,
Executive CorrespondenceCustomer response
01/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 21066854
Initial Complaint
11/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I recently obtained a copy of my credit report and would like to bring to your attention multiple inaccuracies I’ve noticed on my report. I’m concerned that this is affecting my credit score and would like for you to re-investigate these matters and delete the inaccurate account. EXHIBIT A: APPLIED BANK - 422709XXXXXX: Delete this account for inaccuracy because the PAYMENT HISTORY shows OK for JUNE 2023, 60 days late JULY 2023. I was not late 60 days JULY 2023. Please re-investigate this matter and delete the disputed information as soon as possible, thank you for your assistance.Business response
12/04/2023
November 4, 2023
Re: *********** ****
BBB File #: 20915951
Dear Ms. *****:
I am writing in regards to the November 26, 2023 inquiry concerning Mr. *********** ****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Mr. **** via written correspondence mailed on November 5, 2023. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. **** directly.
Please contact the Executive Correspondence department Toll-free at ***** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter.
Sincerely,
Executive CorrespondenceCustomer response
12/09/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.Applied Bank has responded that they allegedly sent correspondence to my address on 11/05/2023 which I have never received. I addressed this issue with them and the credit agencies on 10/15/2023 and have certified receipts to prove it. The attachment provided shows that after pulling my credit report that Applied Bank verified this account on 12/07/2023 but in doing so, violated my consumer rights under the FCRA. Delete this charge-off for inaccuracy because pursuant to Section 623(a)(3), it is the duty of furnishers to provide notice of dispute within 30 days after receiving my dispute which they did NOT do if you take a look at the comments section where it's supposed to be entered on my credit report. Regards, Complaint ID: 20915951Business response
12/22/2023
December 22, 2023
Re: *********** ****
BBB File #: 20915951
Dear Ms. *****:
I am writing in regards to your December 19, 2023 follow up inquiry concerning Mr. Christopher ****. The inquiry was referred to me for further review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Mr. **** via written correspondence mailed on December 22, 2023. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. **** directly.
Please contact the Executive Correspondence department Toll-free at ***** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
Executive CorrespondenceInitial Complaint
07/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a credit card account with Applied Bank. My account was recently charged an annual renewal fee. Within 30 days of receiving the account statement with the charge, I called Applied Bank and informed them that I wanted to cancel my account and obtain a refund of the renewal fee. I paid off my account on that day as well. At that time, I was advised that I would have to send a request in writing for a refund of the annual fee. I was not advised of anything else that I would need to do and so I proceeded to do exactly that. Following the submission of my request, I received a letter stating that I was not eligible for a refund. I effectively met the terms of agreement by canceling and paying off the account and in writing requesting the refund due to account closure. Still, I did not receive a refund of the annual fee that was charged to me.Business response
07/18/2023
July 18, 2023 I am writing in regards to the July 10, 2023 inquiry concerning Ms. Janice ************. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. ************ via written correspondence mailed on July 18, 2023. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ************ directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** Executive CorrespondenceCustomer response
08/15/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The business provided a response that was inadequate. They did not offer a refund of the fee indicating that the account statement said that I needed to contact them within a certain time frame of the statement date. However, this requirement conflicts with the actual account disclosure that I received when I opened the account. It also conflicts with the account disclosure that is on the back of the statement every month. The company in actuality has 3 different disclosures regarding the renewal fee, and I was in compliance with the disclosure that was issued as part of the formal account disclosure agreement. Regards, Complaint ID: 20286511Business response
08/23/2023
August 23, 2023 I am writing in regards to your August 15, 2023 follow up inquiry concerning Ms. Janice ************. The inquiry was referred to me for further review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. ************ via written correspondence mailed on August 24, 2023. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ************ directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter. Sincerely, ***** **** Executive CorrespondenceInitial Complaint
07/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is a formal complaint that you are reporting inaccurate and incorrect information on my credit report According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fraudulent account. I demand to see verifiable proof (i.e.: an original consumer contract with my signature on it) that you have on file for the account listed below. Applied Bank 422709XXXXXXXXXX $741 Your failure to positively verify this account has hurt my ability to obtain credit. Under the FCRA, unverifiable accounts must be removed and if you are unable to provide me a copy of verifiable proof, you must remove the account listed below. I demand that the following account be removed immediately from my Transunion credit report: Applied Bank 422709XXXXXXXXXX $741Business response
07/12/2023
July 12, 2023 I am writing in regards to the July 3, 2023 inquiry concerning Mr. ****** *****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Mr. ***** via written correspondence mailed on July 13, 2023. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. ***** directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** Executive CorrespondenceCustomer response
07/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 20266458
Business response
08/03/2023
August 3, 2023 I am writing in regards to your July 31, 2023 follow up inquiry concerning Mr. ****** *****. The inquiry was referred to me for further review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Mr. ***** via written correspondence mailed on August 3, 2023. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. ***** directly. Please contact the Executive Correspondence department Toll-free at (**** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter. Sincerely, ***** **** Executive CorrespondenceInitial Complaint
04/03/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
March 19th, I mailed in a letter and PAID POSTAGE for them to remove my late fees, due to disability, not working and illness from covid related issues. Today, they still haven't received it. The excuse was, they are receiving a lot of mail. ****** with Applied Bank was not helpful. Its ridiculous a company expects you to mail a request in for a late fee but when you do it, they do not follow through. Also, they are illegally holding my funds of 20.00 for incidentals from Courtyard Marriott from March 25th. I called the merchant and they advised me and sent proof that the release the authorization back to my account on March 26th and sent to Applier Bank. APPLIED BANK is telling me that eventhough they received the release, they're holding the money until April 7th. UNETHICAL AND ILLEGAL. I would like my late fees removed as I pay on time and I would like my money put back into my account IMMEDIATELY!Business response
04/10/2023
April 10, 2023 I am writing in regards to the April 3, 2023 inquiry concerning Ms. ****** *****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. ***** via written correspondence mailed on April 11, 2023. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ***** directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** Executive CorrespondenceCustomer response
04/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 19889431
Initial Complaint
09/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is very aggressive in late payments and also on reporting very inaccurate information on my credit report. Many violations under u.s.c 1681 a. Furnishing information without a written instruction by me. A consumer Reporting agency cannot furnish information without consent. They are damaging my life please help me.Business response
09/29/2022
September 29, 2022 I am writing in regards to the September 18, 2022 inquiry concerning Ms. ******* ******. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. ****** via written correspondence mailed on September 29, 2022. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ****** directly. Please contact the Executive Correspondence department Toll-free at (**** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** ***r Executive CorrespondenceCustomer response
10/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
This company is claiming to report 100% accurate on my credit report but its not there alot of inaccurate information across all 3 bureaus very negative information with out my written consent im providing a screen shot please review Last active Last reported Comment section Balance Date opened Review download thoroughlyDesired Outcome: Correction to a credit report; Delete immediately
Regards,Complaint ID: 18042431
Business response
10/20/2022
BusinessMost Recent MessageDate Sent: 10/19/2022 2:58:04 PM
October 19, 2022 I am writing in regards to your October 5, 2022 follow up inquiry concerning Ms. ******* ******* The inquiry was referred to me for further review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Ms. ****** via written correspondence mailed on October 20, 2021. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. ****** directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter. Sincerely, Karen Weir Executive CorrespondenceInitial Complaint
08/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Upon finally checking in on my credit, as I’ve just started learning more about it, And I’ve come across numerous erroneous accounts, and have to add this one to the list as well. I’ve never had any dealings with Applied Bank or it’s affiliates and as such are demanding that this account/tradeline be removed from my credit reports immediately and permanently (Transunion, Experian, Equifax) I’ve already established numerous contacts with all the major credit agencies and have gotten numerous fake accounts with my information used to open them, removed from my reports, and this one should be no different. Their trade line is showing a past due balance of 1,189 charged off, with multiple missed payments, which is destroying my credit because this account is not mine. You can see from other reviews on here and Google that other people have dealt with the same thing. I AM TELLING YOU I do not owe you all anything, nor have I had ANY dealings with you all. My attorney has advised me to file a formal complaint on an open forum to give this company one final chance to rectify this situation. If not, legal action will be filed and litigation will commence. I am finally getting my financial future to the place it needs to be and I refuse to allow false or erroneous accounts stand in the way of my financial freedom.Business response
08/25/2022
August 25, 2022 I am writing in regards to the August 16, 2022 inquiry concerning Mr. Deandre *****. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Mr. ***** via written correspondence mailed on August 25, 2022. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. ***** directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* *****, between the hours of 8:00 AM and 5:00 PM Eastern Time, should you have any further questions regarding this matter. Sincerely, ***** **** Executive CorrespondenceCustomer response
09/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
I have not received anything via mail, they have not done anything but send me an email telling me to call them, or a particular lady, to which I need this resolved and put out so everyone can see because I’ve had bad experiences with companies and they try to do this so you don’t complete the process on the public forum so they can not have a bad mark on their business. I responded to their email, telling them to talk about the matter on here, but it has been a week with no response. I feel they do not want to resolve this matter, and that it’s not too serious to them as it is to me…but this fraudulent account is hurting my credit and I need it removed off of Transunion, Equifax, and Experian ASAP…!!!
Regards,Complaint ID: 17722006
Business response
09/15/2022
September 15, 2022 I am writing in regards to your September 15, 2022 follow up inquiry concerning Mr. Deandre *****. The inquiry was referred to me for further review and response. Thank you for bringing this matter to our attention. We have addressed this matter directly with Mr. ***** via written correspondence mailed on September 15, 2021. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. ***** directly. Please contact the Executive Correspondence department Toll-free at ***** ********* ********* ****** between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter. Sincerely, ***** **** Executive Correspondence
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Contact Information
2200 Concord Pike Ste 102
Wilmington, DE 19803-2909
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Get a QuoteCustomer Complaints Summary
156 total complaints in the last 3 years.
53 complaints closed in the last 12 months.