Additional Complaint Information
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Complaint Details
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Initial Complaint
07/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
BarClay Card Fraudulent Charge of $79.99 on April 6 2021 for Doorbell Camera which was not ordered, nor received by us for the reason that I DO NOT HAVE A USE for the item. BarClay Dispute Case No. DB1476625 & Fraud Case No. 4365798 is not resolved up to this time. New BarClay Card was issued due to this unwanted merchandise ending in 8752. Called Barclay Fraud & Dispute phones & was put on hold, one for 52mins & one for 47mins with no answer. Called BarClay seven times with NO RESOLUTION. Repeatedly told them that I'm NOT LIABLE for the $79.99 Charge and I'M NOT PAYING A SINGLE CENT for this. Recently I got a TransUnion Credit Rating of 788. Hope you can resolve this issue. THANKS.
Business response
09/16/2021
Barclays Bank Delaware (Barclays) • Wilmington, Delaware
P.O. Box 8885
Wilmington, DE 19899-8885
September 16, 2021
Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
handling, this correspondence was forwarded to Barclays Office of the President to investigate
and respond.
We completed the investigation of your additional inquiry and emailed you a detailed summary
of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for
delivery.
Providing an exceptional experience is our goal, and we regret that our previous response did not
meet your needs. If you do not receive the summary, or if you have additional questions, please
contact our office at [email protected], or call us at 866-750-6031.
Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
Sincerely,
Office of the President
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Get a QuoteCustomer Complaints Summary
2,862 total complaints in the last 3 years.
965 complaints closed in the last 12 months.