ComplaintsforJPMorgan Chase Credit Card

Bank

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Customer Complaint:

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Initial Complaint
08/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased several pieces of art from several providers in a short span of time. When following up on my finances I found one of the art merchants (“Andy Okay”) had three charges listed on my statement when only two were authorized. When working with the Andy Okay support / finance department they confirmed that they only received the two authorized payments. The third payment was rolled off my statement when I disputed with Chase, but its clear that Chase was charging me $134 fraudulently and not paying that amount on to the merchant they listed.
Business response
08/16/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you
Initial Complaint
08/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear Better Business Bureau, I am writing to file a formal complaint against Chase Bank regarding the unacceptable behavior of multiple customer service representatives, the unauthorized disclosure of my sensitive personal information, and the lack of progress on my account investigation. On July 31, 2024, I spoke with ********* **** ** *******, as I was calling about my credit card account. During the conversation, Ms. ******** read back my full Social Security number without my authorization. When I expressed concern about this unauthorized disclosure, she became defensive and made rude comments. I requested to speak with her supervisor, who also defended the representative's actions and claimed it was acceptable to read back my full Social Security number. Subsequently, I spoke with ***** from the Executive Office on today 08/08/2024. ***** exhibited unprofessional behavior by interrupting me, dismissing my concerns, and refusing to provide requested information. He also claimed that Chase policy allows for the full recitation of a customer's Social Security number without explicit authorization. To date, I have not received any updates on the investigation into my account issue. The lack of communication and progress is extremely frustrating. I request that the Better Business Bureau investigate this matter and hold Chase Bank accountable for its actions. I am seeking a resolution that includes appropriate disciplinary action for the representatives involved, a full and transparent investigation into my account issue, and the implementation of policies to prevent unauthorized disclosure of sensitive personal information. The unauthorized disclosure of my sensitive personal information, including my Social Security number, has caused me significant distress and anxiety. I am concerned about the potential for identity theft and financial harm Thank you for your attention to this matter. Sincerely,
Business response
08/19/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
08/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have tried to file a trip cancellation claim due to our flights being canceled leaving us stranded in Vancouver. I supplied ALL of the documentation requested by eclaimsline and chase but my claim is STILL being denied stating that I didn’t show a document showing any credits or refunds the airline gave me. I have attached everything from Expedia and WestJet showing I was never given a single credit or refund. I have even attached my credit card statement supporting this information. My claim still gets denied asking me to show any refunds or credits. I was told if I don’t provide this information in 60 days that my claim would be permanently denied and I would not get a refund. I once again called and explained that I gave them everything. The rep always says yes everything is submitted properly and is now under a “internal review”. After a few days I get the same email stating I have to show where they gave me credits and refunds. I once again show them my credit card statement along with WestJets statement where I’m not entitled a refund due to Canadas policies on things outside the airlines control. Expedia also said they follow WestJets refund policy which is again no. At this point, all of the promised benefits of travel protection are seeming like a scam as they keep repeating the same email over and over and I call them BEGGING to tell me what to supply them and they tell me I have submitted everything properly. My claims benefit number is *********5-001.
Business response
08/13/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
07/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In June, I received a call from Chase regarding a credit card ending in 5139 with a balance of approximately $2776.11, including interest charges and additional fees. I was completely unaware of this account, as I have never opened any credit card with JP Morgan Chase Bank, indicating that this is a fraudulent activity. I immediately informed Chase, and they assured me they would investigate and follow up with me. However, on July 22, I received a call from "Client Services Inc," a debt collector with Reference # 38388832, informing me that Chase had reported the account to collections. Chase did not send me any notification prior to this action, despite it being a clear case of fraud. I reiterated to the collection agency that I have never opened any credit card with Chase. They informed me that they would initiate a case with Chase and transferred the phone call to Chase. The representative from JP Morgan Chase Bank was exceptionally rude and accused me of being guilty, despite my clear lack of involvement in this matter. He threatened me to make the payment, despite my clear lack of responsibility for the fraudulent charges. It is evident that someone has gained unauthorized access to my personal information and fraudulently opened a credit card in my name. I am not responsible for any fraudulent activities conducted under my name. I am seeking a resolution to this issue and I am not liable for any charges on the card that I never opened.
Business response
08/06/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
08/14/2024

"I have not received any resolution from Chase Card Services. I am seeking a resolution, as I am not responsible for an account I did not open or for any transactions I did not perform."

Business response
09/03/2024
We responded to our customer’s concerns in our letter dated September 3, 2024. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
07/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I opened a credit card 3 months ago, by mistake chase bank used my EIN number on that card (it's supposed to be a personal card). Now I can't access to pay the card because is not linked to my user in the chase mobile banking, I contacted the bank and they said they need to fix the mistake and change the EIN by my SSN, I spent more than 3 hours on the phone, and nobody was able to fix it, they transfered me from one department to another. I'm out of country because of a family issue, without a date to return to US and they are sending me emails because my payment wasn't done, charging me with late payment fees and saying they will cancel my card if I don't pay but I can't pay because is not in my account!. I need a solution urgent
Business response
08/08/2024
We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
08/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
i just received an email 5 days ago from someone saying they will review the issue, and that was all. No solution yet

Regards,

Complaint ID: 22043548

Business response
08/30/2024
We responded to our customer’s concerns in our letter dated August 30, 2024. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
07/15/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unauthorized Cancellation. Details of the Incident: Booking Information: - Flight Date: July 9th - Booking: Made using Chase Ultimate Rewards points - Points Used: 309,920 points for a family of five Incident: I used Chase Ultimate Rewards (via credit cards) to book a flight for me and my family, totaling 5 people. The flight was scheduled for July 9th, and on July 6th, I called to inquire about options in case my children, who were sick, couldn't travel. I explicitly asked for information only. However, the representative mistakenly canceled my booking without my consent after a lengthy hold. By the flight date, my children were well enough to travel. I immediately contacted Chase Credit Card. The subsequent representative reviewed the call recordings and admitted that the cancellation was a mistake on their part. They said it is now in control of Delta for a only a credit up to a year. However, this solution is inadequate for several reasons: - It restricts me to one airline, preventing me from finding potentially better rates. - It imposes an undue burden on me to book within one year, adding unnecessary pressure. - The flight was originally booked in advance; ticket prices had skyrocketed. As a result, I could no longer afford to book the flight. This unauthorized cancellation has severely impacted my family's 1.5-month summer plans, including a crucial visit to meet the worldwide head of my community and attend an international convention. I am seeking a full reimbursement of the 309,920 points back to my Chase Ultimate Rewards account. Additionally, I request further compensation for the distress and inconvenience this incident has caused my family to rectify the unauthorized cancellation and the subsequent restrictions placed on my ability to rebook my travel plans freely. Conclusion The unauthorized action and resolution offered has caused substantial distress and inconvenience. I am seeking your assistance in resolving this matter promptly.
Business response
08/28/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Initial Complaint
07/05/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am NOT liable for this debt with "JPMCB CARD SERVICES". This was a fraudulent credit card that my father Carlos Leon Sr. who has the same name as me. I already worked with the credit bureaus to have his social security number unattached from mine, his name, address and also phone numbers and addresses removed from my credit reports. Equifax already investigated it and had it removed but Experian and Trans Union have not removed it yet. They have not sent me the signed contract he created with them or any proof of anything. Please help.
Business response
08/16/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
08/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 21945744
Initial Complaint
07/03/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a statement from Chase last month with a new balance of $4061.31 and a due date on 06/25/2024. I paid the entire balance in full on 6/14/2024. New charges occured after I received my statement which was $503.00. Chase charged an interest of $34.64 on this new balance without giving me a chance to pay this balance in full which is due 07/25/2024. It appeared they added the new balance of $503.00 to the old balance of $4061.31 totaling $4564.31 which makes it look like I paid $4061.31 leaving a balance of $503.00 with an extreme high interest charge of $34.64 totaling $537.64 which is my new balance due on 07/25/2024. I can understand if my balance was $4564.31 and paid $4061.31 leaving a balance of $503.00 then it would have an interest added because I didn't pay the entire balance but the balance was paid in full. It seems as though they added an interest fee to this balance because the purchases were made before the closing date on 06/28/2024. If this is a new bill it should have been separate from the old bill and I should have been given a chance to pay this bill in full as the previous bill but they decided to add interest to this new balance without giving me a chance to pay this bill in full. I would like for Chase to waive this fee of $34.64 and I pay only $503.00 due on 07/25/2024 if not I will consider letting this account close itself, pay what I owe and not make any new charges on this account.
Business response
07/15/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
07/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 21937986
Initial Complaint
07/01/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
These guys constantly send me junk mail for credit cards and I have asked them in writing numerous times over the last 4 years to stop. They refuse to stop. They keep sending me junk mail for credit card offers. Identity theft is a thing. Maybe these clowns haven't heard about it, but it is real. Maybe these clowns have also heard that US mail gets lost or misdelivered. I do not want their "Chase Ink" business credit card and I want them to stop junk mailing me and delete my contact info. ***** ****** *** **** ***** ** ****** ****** ** *****
Business response
07/09/2024
We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
07/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is pending satisfactory to me. I say it is pending satisfactory, because these folks have stated numerous times in writing that they would stop junk mailing me, which was a complete lie. So, while I have little reason to trust this outfit, I did actually speak to a human from their organization this time, I will give them the benefit of the doubt that they may actually keep their word this time.

Regards,

Complaint ID: 21928411
Initial Complaint
06/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called them to file a dispute. As usual the Indian representative was disrespectful towards me and refused to transfer me to a supervisor. I need to file two disputes and I need to be contacted by someone who knows how to appropriately speak to women. Thanks!
Business response
07/10/2024
We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.
Customer response
07/15/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. They are lying. No one has contacted me on this matter, much less provided assistance. Regards, Complaint ID: 21874364
Business response
08/07/2024
We responded to our customer's concerns by letter. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

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ComplaintsforJPMorgan Chase Credit Card

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