Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          The Bancorp Bank has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileThe Bancorp Bank

            Banking Services
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            409 Silverside Rd Ste 105

            Wilmington, DE 19809-1771

            Visit Website
            (302) 385-5000

            Customer Reviews

            1.3/5

            Average of 88 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            915 complaints closed in last 3 years

            316 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Headquarters
            409 Silverside Rd Ste 105, Wilmington, DE 19809-1771
            BBB File Opened:
            1/14/2004
            Years in Business:
            24
            Business Started:
            4/10/2000
            Business Started Locally:
            7/28/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Damian Kozlowski, President/CEO
            • Ms. Rachel Weiss, Vice President of Marketing
            • Mr. Jeff Drexler, VP Consumer Complaints
            • Mr. Hugh McFadden, COO
            Contact Information

            Principal

            • Mr. Damian Kozlowski, President/CEO

            Customer Contact

            • Mr. Jeff Drexler, VP Consumer Complaints
            Additional Contact Information

            Fax Numbers

            • (302) 385-5117
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: How to choose a new bank or credit union

            Customer Complaints

            915 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/10/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On June 17th 2024 my checking account with Chime bank was fraudulently charged for the amount of $1,276.70. The company name behind the fraudulent charge is Teleperformance, which appears to be some type of 3rd party payroll company. The transaction was made in Bristol Great Britain. I have had no services or dealings with this company in any capacity. On June 24th 2024 is when I noticed the charge and filed a dispute with Chime and immediately canceled my card. By June 28th 2024 Chime denied my claim with an email stating they checked their systems and processes and found "no error occurred". This infuriated me so much as I've never experienced such level of fraud before and have never been denied a valid claim. Chime promised to send documents detailing how they came to their decision but only sent me my initial intake form. I file a Rebuttal dispute June 29th 2024 which was again denied for the same reasons. They promised again to send detailed information explaining their decision but again only sent my intake form and police report. After reading the many horror stories with Chime and it's practices I've decided to take legal action against this company. I believe their employees are stealing money from the clients which is highly unacceptable and need to be further looked into. Chime and it's affiliate The Bancorp have terrible business practices whether intentional or oversight needs to be corrected. I am seeking my money back of $1,276.70 plus punitive damages if this matter is not resolved quickly.
            Read More
            Read 914 More Complaints

            Customer Reviews

            88 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Hannah S

            07/18/2024

            Zero stars if I could. I Received a chime debit card in the mail that I did not apply for! Called them up and they wouldn’t close the account unless I gave them more address, phone and last 4 of my social. Told me I can just cut it up and not use it. But when asked if the account could still be used they said yes if someone was committing fraud but that they can’t tell me anything unless I give them my info to prove it’s me. I never gave them my info in the first place. The letter said step 1 activate your card and set a pin in the chime app. Step 2 set up direct deposit with chime and get paid up to 2 days early. Sign and deliver this form to your employer… it is prefilled with bank name: The Bancorp Bank. Address: 409 silverside rd, suite 105, Wilmington DE 19809. It also has bank routing number and an account number. I did not set any of this up and they won’t close it!
            Read 87 More Customer Reviews

            Local BBB

            BBB Serving Delaware

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.