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Find a Location

New Trend Hair Salon has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforNew Trend Hair Salon

    Beauty Salon

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    4559 Kirkwood Hwy, Wilmington, DE 19808-5117
    BBB File Opened:
    10/24/2007
    Years in Business:
    23
    Business Started:
    10/3/2000
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    8:30 AM - 8:00 PM
    T:
    8:30 AM - 8:00 PM
    W:
    8:30 AM - 8:00 PM
    Th:
    8:30 AM - 8:00 PM
    F:
    8:30 AM - 8:00 PM
    Sa:
    8:30 AM - 3:30 PM
    Su:
    Closed
    Business Management
    • Ms. Ginger Casper, Owner
    • Ms. Ashley George, Manager
    Contact Information

    Customer Contact

    • Ms. Ginger Casper, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/22/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tammy B

    1 star

    03/26/2022

    I went in for highlighting foils. Prior to scheduling this, I told the stylist I was very nervous, and she said it would be fine and that she would watch my hair carefully. While she was foiling my hair, I asked her what to expect as far as timing as I was nervous about over processing and breakage. She said about 30 minutes and that she never leaves bleach on for more that 45 minutes. When she was done, I started my phone timer. At 30 minutes, her bell went off, but no one came to check on my hair. At 35 minutes, her assistant walked by and I asked her to please get the stylist, she said she would check me. She opened one foil and said 'you're fine' and walked away. At 43 minutes, I was getting very nervous, I asked her to get the stylist again, she looked very annoyed and walk away. the stylist came over, also looking annoyed, and checked my hair. All of a sudden, I was quickly whisked over to the sink and they both frantically started pulling the foils off and running water on my hair. After they shampooed my hair, the assistant asked me if I want to see it and the stylist quickly said NO. Now I have uneven highlight tones and my hair is very fragile in areas. I did try to call the salon to speak with the owner but was told, when she is in the salon she is working on clients and does not take calls. I was hoping to avoid this review and just let her know. Obviously, the owner doesn't care as she did not respond to my google review. I just had to pay for a keratin treatment to help stop some of the breakage. I fear they have non-licensed individuals performing duties that require a license.

    Local BBB

    BBB Serving Delaware

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