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Business Profile

Computer Software Developers

Zeely Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 59 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Request for Refund Due to Unsatisfactory Service and Misleading Advertising I am writing to express my dissatisfaction with the service I received and to formally request a refund. When I initially purchased the service, I was under the impression that it would meet the advertised standards and provide the benefits that were promoted. However, I found that the service did not live up to these promises and fell short of my expectations. The advertising led me to believe I would experience specific benefits or features advertised, but instead, I encountered [issues encountered, e.g., delays, lack of functionality, poor quality, etc. This has left me feeling frustrated and disappointed, as I believe I was misled about what the service truly offered. Given the discrepancy between what was advertised and what was delivered, I feel a refund is a fair resolution. I kindly ask that my payment for [amount, if applicable] be refunded promptly. I would appreciate a response at your earliest convenience to confirm the next steps. Thank you for addressing this issue. I hope we can resolve it amicably. Sincerely,

    Business Response

    Date: 11/19/2024

    Hello ****** and BBB Team,

    we are extremely sorry to know that our app did not quite meet your expectations. Our team is working hard to make sure we are offering the best services on the market to help you promote your business and direct the traffic to your website.

    We apologize for any frustration this may cause, but when subscriptions are purchased and processed through Apple App Store, their policies are in effect. Unfortunately, we do not have the ability to manage or modify accounts that were registered through iCloud. This is a standard procedure for all Apple App Store transactions, so we suggest contacting Apple Support directly for assistance with refund requests.

    We sincerely apologize for any inconvenience this may cause. Your feedback is valuable to us, and we will continue to enhance our services to better serve you and all our customers.
    Thank you for your understanding.

    We still hope you would give us a second chance. We are currently working on the desktop version, and we'll be happy to see you on board again, and will be delighted to assist you with any issues that arise.

    Kind regards,

    Customer Support Team Lead

    Customer Answer

    Date: 11/19/2024

    Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I want a refund for the advertising. It didn’t promote my online business. I had no way to see my ads on any social media platform other than by the links that were sent via email. If my ads got the views they are claiming it would’ve shown in my Beacon store. I want a refund of  $126.82. This was not processed through Apple. It came directly from my bank account. Card ending in 9421.  Regards, Complaint ID: 22548598    

    Business Response

    Date: 11/26/2024

    Hello *******

    thank you for your reply. 

    We are sorry to know that the ad campaign results did not meet your expectations. Please note that the funds for the ad campaign have been returned to you automatically on November 22. Please see the screenshot attached.

    Hope this info is helpful. Please let us know if there is anything else we can assist you with.

    Best regards,

  • Initial Complaint

    Date:11/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/2/2024, I downloaded the app Zeely. I paid a $29.95 fee to access the tools to publish an ad. On step 3 of the app, the app showed a blank screen and prevented me from completing the task. After trying several times unsuccessfully, I decided to unsubscribe and request a refund on the basis that the product/service I paid for was not delivered. The app was faulty and did not fulfill what the app was advertised to do. I emailed 30 minutes after downloading to request a refund. It has now been 5 days of requesting a refund, and each response from the company is a canned response saying the request is received and they will let me know when they have an update. They will not acknowledge that I asked for a refund nor let me know when I can expect that refund to be processed. They have not attempted to solve this issue for me. I purchased their app from an ad I saw on Instagram.

    Business Response

    Date: 11/21/2024

    Hello *********

    Thank you for your email. We are extremely sorry about the issues appeared in the app, and for the delays in our communication. Our team is experiencing an increased flow of inquiries, and we regret we were not able to update you on your refund sooner.

    As mentioned directly in our direct communication, the refund was initiated from our side on Nov 8. It may take up to 10 workdays to settle on your bank account. We are also attaching the screenshot from our payment provider as a confirmation.

    We had reported this issue to our technical team, and the issue had been resolved.

    If you need further assistance, we will be happy to help. Kindly reach out to us as [email protected] or [email protected].

    Best regards,

    Customer Answer

    Date: 11/25/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

    Regards,

    Complaint ID: 22528049

     

     

     

  • Initial Complaint

    Date:12/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up and paid $1 for 7 day trial to use this company November 21, 2023. I requested to cancel the same day because the business is not what it was advertised to be. I submitted multiple requests to cancel again on November 30 and December 9. The company to continues to ignore my request and charge my account without my authorization.

  • Initial Complaint

    Date:12/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent the email I wanted to end my trial before the 7 days and I’m still being charged money. This business is a total Scam.

  • Initial Complaint

    Date:12/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Zeely is a scam! They take your card info for $1 trial and they charge $119 no customer service. The only way to cancel is by emailing them and when you do so they tried to offer you a week free even though you tell them no I just want to cancel & there no way to cancel!! No customer

  • Initial Complaint

    Date:12/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an account with Zeeky in November 2023. I subscribed under a trial period. After setting up the account services I realized the app would not be beneficial to me. I submitted a request to cancel my subscription- which is the method they provide for cancellation. I received various notifications that Zeely was attempting to withdraw $87 - $45 at random. On Dec. 24 Zeely withdrew $45 from my account although my subscription was cancelled. Zeely scammed many people utilizing the practice of intentionally failing to cancel subscription services. Google provides countless examples if Zeelys victims.

  • Initial Complaint

    Date:12/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After I went through the process of setting up an account, I decided not to download the app and cleared out my info. They still was able to retain my card information and charged me $119. I immediately emailed [email protected] and told them to cancel it. It was a few days later they charged, but on their app they said cancel within 7 days. I have emailed 5 times and as of Dec 23, 2023 they have tried to charge again another $119. They do not reply to emails and they should be shut down. This company is fraudulent and based on the number of complaints, action should be taken immediately so that they won't steal from anyone else.

  • Initial Complaint

    Date:12/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company pulled funds after I explicitly tried to delete my account with them. If I am trying to delete my account, why would I continue with their services? I contacted them during my "free trial" period to delete my account. They emailed me stating "congratulations" on moving forward not once but twice. Which I emailed them back all week asking to cancel my subscription and refund my money. I should not have to resort to my bank and reporting them at these lengths.

  • Initial Complaint

    Date:11/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To be able to cancel my account I'm not having the opportunity to be able to receive actual orders. And get a refund the site is not as described for orders.

  • Initial Complaint

    Date:11/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/20/21 Zeely was paid 56.00 to run promotions of a website/ad that was created by their platform. It showed that several customers attempted to order, but they could not due to problems with the website/ad. I wrote customer service several times asking how these problems could be fixed wether on my end or theirs. I wrote them everyday and no response. This was extremely embarrassing to my company to have buyers that could not buy. It's damaging to my reputation and I lost customers instead of gaining. 1. There was no cart for customers to add items to 2. Customers were not able to check out and make payment. 3. Customer were asked to leave name and email and someone would get back with them. before they could purchase (crazy! who does that to a customer) I am sure there was a quick fix to the problem, however this company refused to respond to me. yet charged my account daily to run these ads. I would like the error to be fixed and my money credited for the job to be done correctly. They can't continue to get away with stealing money and need to be held accountable.

Zeely Inc. is NOT a BBB Accredited Business.

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