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Complaint Details
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Initial Complaint
02/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
To whom it may concern: this business is impossible to reach by phone. I attempted to speak with customer service in order to close my account and I was told that I was customer 87 in the queue. That is ridiculous. How is anyone supposed to service their account under those circumstances? I am filing a complaint because this business placed a hold on my account for 7 days when I made a payment. I then attempted to contact customer service to discuss it when I was told I was customer number 87 trying to get a hold of a person. I want my reflex Mastercard ending in 1928 closed effective immediately. DOB: *********** **** **** ** ** ****
Business response
02/20/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Initial Complaint
01/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have two accounts that I've been trying to get help with since October 2023. The last four digits are 2415 and 0264. They have closed the accounts but im still being billed $300/month and have to speak with an agent everytime I want to pay but nothing is getting resolved. I'm supposed to be on a hardship promotionBusiness response
01/26/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Customer response
02/05/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I have called customer service a few times, the screenshot for each account reflects what I'm told on the phone. Continental Financial wants $300 not $110 and shows me as past due although the due date is February 12, 2024 Regards, Complaint ID: 21194301Business response
02/20/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Initial Complaint
01/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am reaching out about my old Surge Mastercard account I had with continental finance. It got behind and agreement was I pay three straight payments of like 50$ and my account would go back to being normal. I did that they never rest my account like I was told. Now it’s in collections. I want them to remove this account from collections and considered as paid like I did pay my payments. It’s hurting my credit score. Please contact whoever has my account now which is Resurgent Capital Services and have my account removed and paid as agreed and my credit score fixed.Business response
01/22/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Customer response
01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 21167569
Business response
02/09/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Initial Complaint
12/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I applied for the Cerulean credit card. However, I actually never received the card but there were some fraud charges on it. I attempted to contact customer service and explain that I never received the card and yet are charges on the card. Their customer service is terrible. I would like the fraud charges investigated and removed. I would also like the account balance to reflect $0.00 and the account closed. I never received the card and don't want to do business with them due to the terrible customer service.Business response
12/29/2023
We appreciate the opportunity to investigate ******* ******'s concerns. A written response has been sent.Customer response
01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 21047498
Initial Complaint
12/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have two credit cards through Continental Financial: a cerulean card with an $1800 balance and a surge card with a $2100 balance. I contacted customer service after having a heart attack and they stated there would be a program to help me until I can return to work. Their program was to close my credit card accounts but still charge the same as when they were still open.Business response
12/14/2023
We appreciate the opportunity to investigate **** **********'s concerns, a written response has been sent.Customer response
12/19/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. I received the hardship paperwork for both credit accounts and am going to have them ready by no later than tomorrow along with the supporting paperwork to show what I am claiming. I promise you that I did try working this out in November with customer service prior to filing this complaint. That being said, I really do appreciate your help with the hardship. Thank you, Regards, Complaint ID: 20993890Customer response
01/02/2024
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I was still charged the late fees and finance charges which they didn't reverse, thank you Regards, Complaint ID: 20993890Business response
01/03/2024
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Initial Complaint
12/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Paid my minimum payment early, the company in turn charged my bank account for the minimum payment again. When I contacted asking for a refund on 11/24 was advised this would take 48-72 hours. After several calls and 10 calendar days I called and requested a supervisor. I spoke to a nice representative who said she adjusted my other account with them and requested my refund and it would be 7-10 business days. I then requested a supervisor again who was rude and laughing at the situation. Asked for corporate address and was provided the incorrect information. Juan employee number provided 2082456 was the supervisor that gave the wrong information. He also refused to transfer to a manager when I requested one multiple times and I was on the phone well over an hour at this time with no resolution. When I asked him to file a complaint about the other reps I had spoke to prior to today he told me he couldn’t do so.Business response
12/06/2023
We appreciate the opportunity to investigate Juanita Armstrong's concerns. A written response has been sent.Initial Complaint
09/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
2 to 3 times a week for the past year+ I have received PREDATORY credit card offers from this company. I am asking the company to cease and desist or legal action will be taken. It is at a point that it is now harassment with how much PREDATORY lending mail is coming from this company to me. STOP HARRASING US!!Business response
10/03/2023
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Customer response
10/12/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. This didn't address my concern at all in the slightest way as my issue was not spam and the high level of marketing letters but about my loan that I still am not getting any information about so don't see it as a legitimate loan and I don't believe this company does either. Our business relationship is now closed. Thank you. Regards, Complaint ID: 20678955Business response
10/25/2023
We appreciate the opportunity to investigat this customer's concerns. A written response has been sent.Initial Complaint
09/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 09/09/2023 I was notified by TransUnion that my credit was charged off and I have not received any communication from company. I was told today my balance is about $1700 and I have to pay $502 to get it out of charge off status. I have protection plan on this card which I have had since the beginning of the life of this account the rep tells me that it is no longer on my account and has not been up there since April of 2023 which I was never notified of especially since I didn't cancel it. I had a serious medical condition and was not able to call how did you charge off an account that was 2 months past due next bill is due on 9/13/2023.Business response
09/18/2023
We appreciate the opportunity to investigate this customer's concerns. A written response has been sent.Initial Complaint
08/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 8/03/23 I attempted to open a credit card account with Fit Mastercard a subsidiary of Continental Finance with faithful attempts then successfully completed this transaction using my checking account acct # ********** was told card won't be ready to use after 10 or more days after waiting for these days to pass I still found they did not open this amicably at the desired date. I proceeded to call Fit Mastercard agent that I wanted to cancel this account and get my processing fee of $89.00 returned checking account the agent on the 3rd of August it would take between 7-10 business days to see the refund back to my checking acct it was it's actually 12 days and they still haven't refunded the $89.00 processing fee as of this notice 8/26/2023. The only proof I have was the last four numbers of the Fit Mastercard it was 9124. I would like this resolved ASAP. I consider if Fit Mastercard will open a new CC account fully activated and ready to use provided the $89.00 processing they already have when trying to open the old Fit Mastercard using last four digits of last Fit Mastercard 9124. Thank YouBusiness response
09/01/2023
We appreciate the opportunity to investigat this customer's concerns. A written response has been sent.Initial Complaint
08/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I would say back in 2021 I had received a verve card thinking it would work which it did not and I reached out to the company and requested it be cancelled and I was told yes yes yes we will cancel it. Recently i was receiving bills for 299 which I did not use the card and cut it up and im like why is this happening I have had no communication with this company and earlier this year I get a letter saying this account was charged off and put in collections which of course reflects on my credit. I want this removed as I do not have the card nor had it for over 2 years and I want this removed from credit report or I will seek legal actionBusiness response
08/28/2023
We appreciate the opportunity to investigat this customer's concrens. A written response has been sent.Customer response
09/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. I will be expecting an immediate refund today and to be communicated with today as well as it pertains to my refund.
Regards,
Complaint ID: 20490540
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Get a QuoteCustomer Complaints Summary
590 total complaints in the last 3 years.
228 complaints closed in the last 12 months.