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Business Profile

Dental Supplies

Ortho-byte.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Supplies.

Complaints

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Complaint Details

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  • Initial Complaint

    02/12/2025

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I ordered a teeth aligner plan on July 18, 2024, which was paid for. I never received the aligners, nor a refund. I've been trying to get assistance thru online chat, with no success. And as of October 24, 2024 , the website gives a message stating that they are no longer taking new orders.

  • Initial Complaint

    01/24/2025

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On 6/04/24 I purchased the Byte Aligners with no requirement of going to a dentist office. I paid $1,695.00 for the treatment plan plus $18 for an impression kit. I had to stop using them recently due to discomfort with my jaw and my dentist advising me to stop using them. It has also came to light that they are pausing purchases and current orders. I reached out to request a refund and was met with a need to sign documents set out prior to my request. I am very upset that the customers immediate needs are not being taken seriously and finding a way to contact the company is overall very hard.

  • Initial Complaint

    01/18/2025

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Byte sold me a Protection Plan for 5 years of Byte aligners on October 13th. On October 31st, Byte shut down and discontinued all sales. I did not receive my Byte replacement aligners as promised, and they are refusing to refund me $849 that I paid to receive Byte replacement aligners. They will not respond to emails and their phones are turned off. We received NO replacement aligners as promised after paying $849! Additionally, I paid $1,999 on February 21st, for Byte treatment and they did not fulfill that order correctly either. This have left me out thousands of dollars and I can’t get ahold of anyone at Byte. They promised to continue treatment after the first set was complete. We never received the second round of aligners to complete treatment. I would like a refund for the entire $849, and a price adjustment for the $1999.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Businesses in this category

Years in Business: 26

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

Wilmington, DE 19809-1618

Visit Website
(302) 798-1234

Customer Complaints Summary

19 total complaints in the last 3 years.

18 complaints closed in the last 12 months.

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