Reviews

Review Details

• Review fromBlythe C

  Date: 08/24/2025

  1 star
  My aunt and my mom and I were planning to go see a musical in October. My aunt wanted to buy the tickets for all of us and I told her I usually use TodayTix for the best prices. She said she was more comfortable buying from the theater directly which I get, she’s not familiar with resellers. The top Google result was a sponsored link to GoTickets, a resell site, which she didn’t understand. She purchased three non-refundable tickets in the orchestra, it’s not a guaranteed ticket. The tickets were $380 a piece which I think is completely outrageous. On TodayTix confirmed seats in similar rows are going for $160-200 and on the official Telecharge site with the theater they are $260. I tried to get a refund for her, I feel really bad and can’t believe this website exists, but GoTickets won’t budge. I get that she did agree to whatever terms they have, but I’ve never heard of a site refusing a refund just moments after a purchase is made.

• Review fromCarolyn T.

  Date: 08/23/2025

  1 star
  If I could give these people a zero rating, I would. Their website disguises itself as the venue itself. Then they charged 5 times the price of a ticket. Then there is literally NO way to talk to a representative or file a complaint.

• Review fromJohn M

  Date: 08/22/2025

  1 star
  I’d give zero stars if I could.
  
  GoTickets misrepresents themselves as an official ticket seller. There is no indication that they are a secondary reseller. Their website specifically crafted to resemble TicketMaster, copying their color scheme, elements like the countdown timer, the seat selection graphic, etc.
  
  You don’t realize you are on a secondary reseller site with rip-off pricing until it’s too late. I suspect that they are skimming available tickets on TicketMaster and doubling (and then some) the listed prices and acting as some sort of broker.
  
  And customer service - their AI chatbots just delay, delay, delay, say “we can’t find that order” until *after* the event, then they send emails and can miraculously now find the order - how convenient.
  
  They are a scam site, intentionally trying to mimick Ticketmaster and duping you into paying rip-off prices.

• Review fromSean F

  Date: 08/22/2025

  1 star
  Predatory ticket scalper with no recourse or method to make any problems related to refund right if any mistake is made during the order process.

• Review fromRuth A

  Date: 08/18/2025

  1 star
  The people behind "GoTickets" are scammers who take advantage of people who are senior citizens and are not tech-savvy.  I went online to the Plaza Theatre website to purchase tickets for a comedian's show.  Upon clicking on the website to purchase tickets, I was immediately misdirected to the website for "Go Tickets".  Thinking I was purchasing tickets directly from The Plaza Theatre, I proceeded to purchase 3 tickets for a total of $584.55.  I went back to the Plaza Theatre and realized that the same tickets for the same date/time/seats were only $65.00. I immediately tried contacting "GoTickets" for a refund. I was only able to contact them through email, and I kept receiving the same message stating " NO REFUNDS, ALL SALES ARE FINAL".  DO NOT PURCHASE ANY TICKETS FROM THIS WEBSITE! THEIR PRICES ARE RIDICULOUSLY EXPENSIVE.   

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for bringing this matter to our attention. We regret any confusion or frustration experienced during your recent ticket purchase. Our platform, GoTickets, is a resale marketplace where prices are set by independent sellers and can fluctuate based on demand. Consequently, they may be above or below face value. Our goal is to maintain transparency, and all fees are displayed before purchase.
  
  As noted in our terms, The purchase of tickets is at the full discretion of the Buyer, and all sales are final unless otherwise required by law. Every transaction is safeguarded by our 100% Buyer Guarantee, ensuring tickets are delivered on time and are valid for entry.
  
  We understand the importance of accessible support and apologize for any inconvenience faced when reaching us. Our customer service team is available to assist daily and strives to address all inquiries promptly and effectively.
  
  If you have further concerns, we encourage you to reach out to our support team, and we will do our best to assist.
  
  Regards,
  Go Marketplace LLC

• Review fromAlyssa V

  Date: 08/18/2025

  1 star
  Don’t make the mistake I did, by buying concert tickets through GoTickets! They end up charging more than double face value. I don’t often make purchases online and I regret using this website 100%.
  I hope this review helps future customers.

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for sharing your concerns. We understand that pricing is a crucial factor in your purchasing decision. Ticket prices on our platform are set by independent sellers and can be higher or lower than face value, as they reflect current market demand. All costs, including applicable fees, are transparently displayed before completing a purchase, ensuring there are no surprises.
  
  Our commitment to trust and security is supported by our 100% Buyer Guarantee, which assures that all tickets are genuine, delivered on time, and valid for entry. We appreciate the opportunity to address your feedback and to reaffirm our dedication to a seamless ticket-buying experience.
  
  If you have additional questions or require assistance, our support team is available daily from 9:00 am to 11:00 pm to help address any concerns you might have.
  
  Regards,
  Go Marketplace LLC

• Review fromEric M

  Date: 08/17/2025

  1 star
  I purchased two tickets on 7/14/2025 for $409.96 for a Guthrie Theater show on 8/16/2025. When I presented the printed tickets this evening, they were not honored by the theater and I had to purchase completely new tickets. The tickets were 100 percent not useable and all GoTickets will tell me is all sales are final. If this is not a scam, I am not sure what is. Zero Stars.

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for bringing this to our attention. We sincerely regret that the tickets you received were not honored at the venue, and we understand how frustrating and disappointing that must have been. If your order was denied at the venue, we want to make sure this is addressed immediately. We will escalate your case to ensure it receives prompt attention and resolution.
  We take concerns like this seriously and appreciate the opportunity to make it right.
  Regards,
  Go Marketplace LLC

• Review fromMartha D.

  Date: 08/15/2025

  1 star
  I made a mistake and bought tickets through this third party seller. Horrible system. No way to contact them except through a chatbot. Tickets were double the cost. Someone else’s name on the ticket. Big scammers. Really frustrating.

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for sharing your experience. We understand how frustrating it can be when mistakes happen during purchases. 
  GoTickets is a resale platform where independent sellers list tickets to events across the country. Because prices are set by the sellers, they may be above or below face value depending on current market demand. These details are disclosed throughout the purchase process.
  In many cases, tickets are transferred electronically from the original ticket holder and may reflect the original purchaser’s name. This does not affect the validity of the ticket, and entry is still guaranteed through our 100% Buyer Guarantee—which covers ticket authenticity, on-time delivery, and event access.
  We’re also actively working to improve the customer support experience, and your feedback is valuable in helping us do that. If you’d like us to take a closer look at your order or have unresolved concerns, please reach out via live chat with your order number.
  Regards,
  Go Marketplace LLC

• Review fromJoanne O

  Date: 08/13/2025

  1 star
  An absolute horrible, deceptive, frustrating, annoying experience with this company. Purchased tickets for a concert and the afternoon on the day of the concert I hadn’t received the tickets yet despite several emails assuring me that I would have them before the concert.. started a chat with them and was told that the seats I purchased weren’t available.. just went downhill from there. I got no tickets, saw no concert!!!! Am awaiting a refund.

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for sharing your experience. In situations where tickets cannot be delivered, our 100% Buyer Guarantee ensures that customers receive a full refund. Please reach out via live chat with your order number so our team can confirm the status and ensure resolution.
  We truly appreciate your feedback and the opportunity to make this right.
  Regards,
  Go Marketplace LLC

• Review fromCharlesHill

  Date: 08/11/2025

  1 star
  I purchased tickets for Mumford & Sons through GoTickets.com and was explicitly told I would be receiving seats. However, when the tickets arrived, they were general admission (GA) floor, which ended up being regular general admission. I paid $240 per ticket, which is three times the price of the regular $80 GA tickets, and even less than the vip ti lets that were available the day of the show. The site guaranteed that the seats would be as good as or better than represented, but this was absolutely not the case.
  What’s worse is the complete lack of customer service. I’ve tried repeatedly to reach someone, but all I get are automated, robotic responses with no actual help or resolution.
  I am incredibly frustrated and disappointed with this experience. I do not recommend using GoTickets.com if you expect clear communication, fair pricing, or any real support.

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for taking the time to share your experience. We understand how frustrating it must have been, especially when planning for a major event.
  GoTickets is a resale platform where independent sellers list tickets, and we rely on sellers to accurately represent the ticket details at the time of listing. We take concerns about misrepresented seating very seriously. Our 100% Buyer Guarantee ensures tickets will be valid, delivered on time, and as good as—or better than—what was advertised. If that was not the case with your order, we’d like to investigate further and address it appropriately.
  We also sincerely regret that your experience with our customer service has not met expectations. We're actively working to improve both our communication channels and the consistency of responses across our support team.
  Please reach out via live chat with your order number so our team can escalate your case and provide a thorough review. We appreciate your feedback and the opportunity to make this right.
  Regards,
  Go Marketplace LLC