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Business Profile

Online Retailer

GoSupps.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my order March 4, 2023. They processed it March 5 and I received the order March 14th. The order number is 2500124351 and I paid 79.97 USD for two supplements (Havasu Nutrition Ginkgo Biloba Non-GMO 120mg, Supports Brain Health, Mental Alertness, Memory & Focus - 60 Capsules). They sent me 2 completely incorrect supplements instead, not at all what I ordered, some prostate support supplement for men.
    I contacted them via email but when I didn't get a response I contacted them via the whatsapp provided and sent them a pic of the receipt in the box and a pic of the two items I received that do not match the receipt/what I ordered. i also sent them the invoice for duties I had to pay to receive the incorrect items. they told me that they would not refund me until they could arrange to pick up the items AND that the duties I paid would be issued via store credit only.

GoSupps.com is NOT a BBB Accredited Business.

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