Complaints

This profile includes complaints for AAA Club Alliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AAA Club Alliance

  1 River Pl Wilmington, DE 19801-5125

  
• 

  AAA Mid Atlantic

  700 Horizon Center Blvd Hamilton, NJ 08691

• 

  AAA Club Alliance

  1405 G St NW Washington, DC 20005

• 

  AAA Tire & Auto

  16301 Crain Hwy Brandywine, MD 20613

• 

  AAA Mid Atlantic, Incorporated

  110 Lincoln Hwy Fairless Hls, PA 19030

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of incident: 9/5/2024. I requested AAA Roadside Assistance via their app about replacing rear left flat tire with a spare tire on my 2004 BMW X3 parked in my driveway in Pennington, NJ. AAA sent a a vehicle (which I later found that it was a 3rd party company called Superior Towing in Lebanon, NJ) to do that job; the person placed his jack under "rear axle" (in his words when I asked) and replaced the tire. Minutes after, I found that the rear left control arm (where he jacked the car up) was bent and I called AAA immediately to complain and took the pictures. The local Mavis Tire mechanic who fixed the car that same day wrote a note on the receipt when fixing the flat tire. AAA asked me to fill a damage report form with pictures and a written estimate from the local BMW (they even said in an email that the cost of damage diagnosis/estimate would be reimbursed). BMW dealer's estimate to fix the damage was $1485.22. I provided all the info on 9/18 to AAA's Danielle Newby, Coordinator, Member Relations, AAA Club Alliance Inc. On 9/30, Danielle sent me an email saying the claim was denied by Superior Towing and AAA's investigation determined that the vehicle damage was not due to the roadside assistance. To-date, I have driven the vehicle minimally and have not fixed the vehicle because I wanted to keep the evidence in tact. My multiple attempts to reach out to AAA Member Relations person or her manager returned no callbacks from either. My pictures are very clear that the spot of the jack bent the control arm. When I contacted Superior, they said "rear is not the place they jack the car" and asked to me contact AAA or my auto insurance. I have all the records of the phone calls and emails that I can share. I'd like AAA to cover the cost of the damage as they are the responsible party with who I have the contract (I have no contract with Superior). I appreciate your help on resolving the matter with AAA roadside assistance.

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I attempted to get roadside assistance from my AAA auto membership for the first time last night, Oct. 5, 2024, around 530pm, EST, when I had a flat tire. I called from ** ********** *** *********** ** ****4, where my car was parked at a Wawa. I was initially told by the representative that the JC company tow truck would be dispatched and the time would be between 620p and 640pm, EST. I was also told that a tire replacement was not available. I called around 650p because no one showed up and I was not informed from either AAA or JC towing what was going to happen. When I called AAA back, the representative told me that the ticket had expired and that she was going to check with JC towing company as to what was going on. She then informed me that the towing company had to dispatch another driver and the wait time would now be 1.5-2hrs. Had I not called back to check on the ticket, I would have been waiting for 2hrs or more before I had an answer. I said to cancel the ticket and that I would drive and hope to make it to my car dealership. This is truly unbelievable and negligent on the part of AAA! What is the point of having AAA if they can't even provide basic roadside assistance in a reasonable amount of time?!? I plan to cancel my membership as my membership has been a complete waste of money! I would like a refund on my annual membership. Member# *************011

  

  Business Response

  Date: 11/07/2024

  Member was provided a goodwill gesture in the amount of $100.00. member accepted 

  Customer Answer

  Date: 11/08/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  I have not, to date, received any reimbursement amount.
  
  
  
  
  Regards,

  Complaint ID: 22387950

   

   

   

  

  Business Response

  Date: 12/22/2024

  Dear BBB, 

  Thank you for contacting AAA. The goodwill gesture has been issued. 

  Thank you,

  AAA Member Experience 

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is unbelievable I do not j is what I pay this scam of a company for. 4 hours later still no car here to tow us. We were told at 5 o’clock someone will be here at 7:20 and it’s 9pm and nobody is here. Spoke to an extremely rude rep Jackie at the club 240 who refuses to give us any more info and keeps saying someone will call us even though it’s been 4 hours. She said nothing she can do goodbye!!!

  

  Business Response

  Date: 11/07/2024

  we have communicated an apology to the member and placed a $100.00 credit onto the membership due to the experience.

  Customer Answer

  Date: 11/08/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 22393594
  

   

   

   

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Years ago, I auto enrolled in AAA for yearly payments. In the past year, I have made multiple attempts to log into my account to cancel my membership, but have been unable to. I have requested new passwords, accounts, usernames, etc. but have still been unable to access it. I contacted support to gain access and through multiple emails, they were still unable to get me access until they assigned a new membership number. I requested to have my account canceled, due to not being able to get access to it, or need it, but they claimed that it was, “Not a valid reason.” ***** ** Was my main point of contact in the end and she was disrespectful, especially since it was not their customer’s fault for not being able to access their account to cancel it. I offered to allow a partial refund to cover the days I had the membership through, but she still denied it. A fair offer would be to prorate the refund, especially when it is not their customer’s fault for not being able to access their account the cancel it before it auto renewed. This company does not allow a customer an easy way to cancel their account and uses deceptive means to make a profit.

  

  Business Response

  Date: 10/16/2024

  Dear BBB, 

  Thank you for contacting AAA Club Alliance. We took steps to help Mr. ***** by resetting his password, providing his new membership number, and registering his account with the updated information. Additionally, we suggested that Mr. ***** try using a different browser to see if that resolved the issue. Despite our request for error message screenshots to aid in our investigation, we have not yet received them. In our efforts to assist Mr. *****, we offered him five troubleshooting recommendations to address the login issues. Our records show that Mr. ***** successfully logged into his account on 9/19 and updated his billing information, indicating that the issue may have been resolved.

  For the complete terms and conditions of AAA Membership, including information about our refund policy (see page 15), please visit AAA.com/memberrenew.

  Sincerely, 

  AAA Member Experience 

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. A screenshot does not solve the customer service issues or disrespect with this company or agent.  I am not interested in continuing business with them as they have deceptive policies.  Their records will show the errors logged with the website and do not require a screenshot.  This company needs to provide the error logs.  If there was not such an issue with logging in, the membership would have been canceled long before.  A customer should not have to go through this many steps, including being assigned a new membership number (which they left out in their response) just to be able to log in to update their account.  Multiple conversations were had before a new number was assigned, showing their lack of support.  It is not the customer’s fault that the company needed to issue a new membership number.  If a customer previously set up autopay, which I did, and gets locked out of their account, due to the company’s negligence, the customer is automatically charged each year for the membership and the customer can not easily cancel, due to the company not allowing access.  Customer service pushes the same cut and paste response in hopes a customer will give up and just continue their membership.  If this company was customer service oriented, they would have solved it sooner, instead of prioritizing making a profit.  If this situation is not corrected, I will continue to escalate my concerns to the State Attorney General’s Office and further, if needed.  For a company to succeed, they should be more customer service oriented.  Deceptive company practices can lead to criminal charges against that company and a policy will not cover it, if a customer can not reasonably take action, which is what happened in this instance. Regards, Complaint ID: 22394374    

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a Premier member of AAA for 6 years. On wednesday August 28th I got out of work and had a flat. Unfortunately I have big wheels on my 2019 jeep wrangler and did not have a spare I could put on to drive 30 Miles home. I called AAA and requested a tow around 4PM. They told me it would take about 1-2 hours. After waiting for over an hour I caple to get an update and it was still going to be at least another to 2 hours. I had my animals I needed to get home to so I asked if I could leave the key with the vehicle since it was being towed to Mavis Tires in Hazleton (requested through the app) and confirmed the drop off the address again with the lady on the phone after confirming I was able to leave my vehicle with the key. I finally get home and around 6:30PM I get a call from the tow person saying I need to pay a fee for overmileage. (it was only going 29-30 miles and I’m a premier member) I wasn’t 100% sure of my benefits with mileage bc i have othe family on the plan so I just paid the $21.31. AND AGAIN I confirm the drop off location is MAVIS TIRES and the PHYSICAL ADDRESS of the MAVIS TIRES. I literally described the building and exactly where to leave the key in the drop box bc they were going to be closed already. I get a call from the tow guy saying he cant find the drop box and he’s leaving the key in the car. Obviously I couldn’t have my car sitting outside overnight at a closed shop with the key so I drove over to Mavis tires and my vehicle was NOT there….. I immediately start panicking and I call the tow truck driver. He told me he left my vehicle at Valvoline at a different address. it’s like 8pm at this point and I had no choice but to push my car over to mavis tires. Thankfully it wasn’t too far down the road however it was a horrible and extremely stressful situation. It’s October 4th and I still have not gotteb my refund for $21.31, no one has ever cared to address my vehicle being left in wrong location and case manager wont even pick up phone.

  

  Business Response

  Date: 11/07/2024

  The case manager addressed this on 10/22 and requested a check to be sent to the member. Thank you 

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.I did not receive anything on 10/22 to say it was addressed then, because it wasn’t. Furthermore, I am yet to receive a check either. I still haven’t gotten a response asking for a confirmation that the photos of the charge were received, let alone an update on the case saying that a check was apparently sent to me. The communication has been horrendous and it’s hilarious that a check was apparently only sent out AFTER I put in a complaint with the BBB. This has been such an awful experience and it’s sad considering ive been a premier member for 6 years and I cant even get simple customer service.  Regards, Complaint ID: 22379997    

  

  Business Response

  Date: 03/27/2025

  Dear BBB,
  
  Thank you for contacting AAA. We appreciate your inquiry regarding the status of your payment. After confirming with our accounting department, we would like to inform you that Check # 1064967 has been successfully cashed.
  
  Here are the details of the transaction for your reference:
  
  - Payment Date: October 30, 2024
  - Amount: $21.31
  - Check Paid Date: November 13, 2024
  
  Sincerely,  
  AAA Member Experience
  

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8th we went to AAA, booked a Riverboat Cruise, left $1000. I told **** who was our agent that she listed Wilmington DE to Charleston SC. It was to be Wilmington DE. She told me don't worry since there's time and it wasn't done. After a few months I called her and the voice-mail said she would be back Sept 10. I called then and still no reply after 2 messages. We physically went to AAA and to our surprise was told **** was no longer in this office. NO ONE CALLED REGARDING THIS. **** was suppose to but she said her boss was to call. **** said he would help but needed to get ****'s information. He would be out Friday so we made an appt. 9am Saturday morning. No call no **** etc. We left 20 after 9 and said to cancel our trip. It was because of AAA we cancelled since I was uncomfortable in their competency to continue. We were penalized $500 for canceling this trip but it happened due to the incompetence of not 1 but 2 employees. I feel we are entitled to this even though the contract said otherwise. Between the stress, and aggravation I feel AAA own their mistakes. We live in a 55 community and AAA is coming here to give a talk about Alaska. Interesting. I hope you are able to reach out for us. We are 75yrs old, not much time left to be putting up with this nonsense. We're trying to enjoy our time now. Sincerely, Regina and Anthony Lupo PS we will be out of town so here are our cell phone number

  

  Business Response

  Date: 11/13/2024

  Dear BBB, 
  
  Thank you for contacting AAA Club Alliance. Please find the response from the retail manager below.
  Sincerely,
  AAA Member Experience
  
  I am attaching the email that was sent on July 15, 2024, to the *****, notifying them of ****’s transfer from the Dover office to the Christiana office. **** remained at the Dover office one day a week through August to continue serving her clients, and her email and phone number have remained the same throughout the transfer. She is still available to assist her Dover clients through those channels.
  
  On that Friday, when the ***** arrived, **** was off and not in Dover, and **** was absent due to illness. They were informed that we expected **** to return on Saturday and that we would have him schedule an appointment upon his return.
  
  **** was out sick on Saturday morning when the ***** arrived without an appointment. When it became clear that they needed assistance, **** returned that afternoon and helped them over the phone. He informed them about the potential consequences of canceling, whether it was a straightforward cancellation or related to an insurance claim.  
  
  About a week later, Mr. **** came into the store and spoke with me and another manager about the consequences of canceling his booking. We discussed the options available to us, including transferring the booking to a new agent or a different AAA location, as well as attempting to transfer it through the vendor to create a new itinerary. We explored all possible solutions to satisfy Mr. ****.
  
  Ultimately, we did exactly what he wanted: we canceled the booking, even though he was aware that the vendor (American Cruise Lines) imposed penalties with a non-refundable deposit.

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been a AAA member for 13 years and rely on them for emergency roadside service due to a disability. On September 5th at around 7:10 pm I contacted AAA about a flat tire I had on my vehicle. Via text I was notified at 7:16 pm that a technician was scheduled. When checking for updates via the AAA link I was sent, I was then informed the service wasn't going to be until 10:09 pm. I called AAA back to find out why the delay and was told the provider had cancelled and given another time of 10:40 pm. The reason I was given for the delays was that AAA was experiencing high call volumes even though it was a clear and calm night so weather wasn't an impact. After waiting and not getting any more updates I called AAA back again around 11:30 pm. I was transferred multiple times to different agents and then supervisors to find out why my service was not getting done. After long waits and multiple disconnects I finally spoke to a supervisor, around 12:30 am, and was told that AAA was having trouble getting any providers to handle my call. The only options I was given was to continue waiting for a provider or getting someone myself and to pay out of pocket and possibly getting reimbursed by AAA. After waiting for over 5 hours these were not good options for me. At this point I was exhausted so I asked if I could schedule a tow to a tire shop. The tow was scheduled for 8:30 am so I had to leave my vehicle and make other arrangements for that night. I told the the supervisor how unsettling this had been and that I wanted some sort of compensation and was told she would take care of me. The tow operator showed up around the time scheduled and took my vehicle. While riding with the operator I talked about the situation the night before and found out his shop was only 10-15 minutes away and that there was no surge in calls. Since then I have left multiple messages with the member services representative handling my case#3346 and still haven't had a reply. Please help

  

  Business Response

  Date: 11/07/2024

  We have applied a credit on the membership in the amount of $105.00 for the service experience. The memebr has also been sent an apology email.

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 22365860

   

   

   

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I renewed my Triple AAA Plus membership back on 11/10/23 for the 9th year in a row and finally decided to upgrade to the AAA Premier Membership and unfortunately thought that if I upgrade to the highest possible membership I would get better priority if I needed to use my membership and unfortunately I should have let my membership expire after an incident last year trying to use my membership for a service call in the summer of 2023 and after most recently trying to use AAA twice on 2 separate days on July the 5th and July the 6th 2024. Last year, over the summer I was locked out of my vehicle and tried to use AAA through the app and phone number to request that I was locked out of my vehicle and mind you this was my first time ever using my AAA membership for anything ever and upon trying to use it on the app and confirming my location and information and heard nothing about someone being dispatched or even a phone call until the next day when I got a text survey reminding me to leave feedback on my AAA roadside assistance that I never received. This year on July the 5th and July the 6th I broke down 2 separate times within 1 to 2 miles of my home residence and tried again to use my AAA before my roadside assistance but had to use my Car insurance on both occasions because triple AAA failed to help me or contact me until I got a text telling me to wait 3/4+ hours for help and then didn't hear anything until July the 7th and July the 10th asking me for surveys regarding the service AAA provided me which was nothing besides horrendous and terrible. Was told by reps to contact Membership Support at 513-762-3306 and 877-379-0157 or go into a local AAA branch and complain and ask for a refund or call the headquarters in Worthington OH and I did everything and still no one was willing to assist me or help me in regards to my complaints I made regarding the lackluster support even though AAA I've been a member for almost 10 years. I want refunded the $119.00.

  

  Business Response

  Date: 11/07/2024

  The membership was cancelled back in April of 2024. We do not provide refunds on memberships.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had to call roadside assistance for lock out service. To my surprise my membership was not active. I was told it’s $65 fee for same day service plus $45+ for reinstatement. That’s ridiculous pricing for “same day” service but I had no choice!!! I paid and then was told it was a 4 hour wait for service!!! I am livid that I have paid nearly $120 for service that will take 4 hours for an arrival which takes literally 2 seconds to complete. I am not a happy customer and will tell other people of AAA horrid customer service. This is unacceptable

  

  Business Response

  Date: 10/01/2024

  The charges are valid as member was needing service the same day that they signed up for membership. This is to ensure our membership prices are reasonable for our members. Thank you for the feedback. We apologize that we are unable to refund the charges.

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a member of AAA, they offer emergency services for your car, as well as lock out services for your car and/or home. I called today in a panic because I accidentally locked myself in a room in my house, and there was no way I could get out. The first problem, in the panicked state I was in, I kept having to go through option after option after option, instead of being able to speak to someone right away. That is a disgrace and should NEVER happen. Finally, the person I spoke with told me they don't cover a lockout situation if I'm in my house; they only cover outside the house. What kind of service is this? If I'm locked inside or outside the house, what difference does it make? It 's an emergency! I was alone, elderly, and locked in a room with no way to get out, and this guy uncaringly tells me that they don't cover this when someone gets locked inside their house in a room. That makes no sense to me since lockout coverage is lockout coverage. It was an emergency, and I needed help, and AAA refused to send someone. They need to refund part of the payment I made to them for this failure on their part.

  

  Business Response

  Date: 10/01/2024

  Good Afternoon,

  Ms. ***** is a plus level member. We only offer home lockout service to premier memberships. Since this was not something that is covered we would have not been able to send out service. We apologize for the experience the member had.

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The AAA representative did not inform me that I wasn't qualified due to my type of membership.  I have been a member of AAA for years and would expect them to extend themselves to help me, if not now, in the future.  Their rep's response was cold-blooded, uncaring and a sign of today's horrible incompetence and customer service across the board.  They can do better and they should. Regards, Complaint ID: 22176175