ComplaintsforMoverjet Logistics

• Initial Complaint

  11/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged $100 for origin of contract and supposed to pay the driver on delivery. Driver was a no show. Second day I was told he was going to make attempt still no show. They said the vehicle wouldn’t start but they never even went to attempt and they kept my $100 deposit. They said Monday potentially but couldn’t give me an exact time. Today would have been day 3 since it was supposed to be delivered. Then they were saying extra fees because it wouldn’t start. But they never even made the attempt to show up. If you can’t follow your own contract why am I liable to keep waiting and paying more. Would it have been monday maybe but that is 5days after the agreed day and how much more money would it have have cost me

• Initial Complaint

  09/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I just needed my Escalade transported from Sedona to California. I gave them a week's notice, gave them a good timeline to pick up the vehicle, and paid a 50% deposit on the quote I was given. I had to chase them every single day for a status update. I was leaving the state the same day the car was due to be transported, and I had also had a tight deadline to get the UHaul box truck returned to CA. Mover Jet Logistics kept assuring me that as I had given them plenty of notice, a good window for pick up that everything was "guaranteed". 12 hours before I was due to leave, I was getting very anxious as whenever I asked for a status update, they kept saying "they were working on it". At 4am, on the morning that my car was due to be picked up, they did the bait and switch. They said if I wanted to move my car, I would have to pay double the quoted price or they would just refund my deposit and leave my Escalade stranded in Sedona! I had no choice but to concede to their 11th hour price jacking. They guaranteed me a pick up time by the transporter by 12 Noon that morning. I waited and waited and eventually called the transporter asking for his ETA. He told me he had no clue as his truck was in the repair shop in Phoenix!! I called Mover Jet Logistics back and they said they would find a second transporter. The second transporter said he was 20 minutes away but wanted me to drive 10 miles out to meet him as he claimed he could not get his truck to my house. I asked him how I would get home. He said he would drive me home in my Escalade, then I would give him my keys and he would drive off into the sunset with my car!! That does not sound like grand theft auto to me ...lol. I contacted Mover Jet Logistics again and they said to drive out to him regardless, I called the transporter back for more information but he said he had already left and was not going to turn around. I called Mover Jet Logistics back and they said they would get a third transporter. I got an ETA for a third transporter. I was then told the third transporter had broken down and they were arranging a fourth one!!! A transporter finally arrived and I had already left for CA as I had to get the truck back to UHaul. I had my good friends meet the transporter to watch my Escalade get loaded up. It took me almost 12 hours to drive the box truck to California with traffic and weather challenges! I hardly got any sleep once I arrived in CA when my phone rang and the transporter said he had arrived. So, I was only half awake. He demanded cash only for the balance (hello, IRS?) and made me sign something on his phone so that I could not see what was being signed. He rushed off. I turned around, and yeah, the back handle from my pampered Escalade, missing! I tried the other rear passenger door and it would not open from the inside or the outside. I have no idea what this transporter did, nor why he was trying to access the passenger portion of my vehicle. I have spent a long time with the transporter's insurance company, Progressive, only to be told that this transporter has THIRTY claims against them for damaging client vehicles during transport, all claims were denied as the transporter is using a truck whose plates do not match the truck that is "supposed" to be used. The transporter (Go Movers) is now no longer permitted to be insured, and hopefully they will be investigated by the appropriate authorities. When I questioned the Ukraine driver as to why and how he damaged my vehicle, he just got irritated and said that he needed a translator. Long story short, I am left to deal with the damage this transporter did to my vehicle although I had allegedly paid for insurance for my vehicle during the transport process. The actual transporters were going under the name of "Go Movers" but it turns out they are just as shady as Mover Jet Logistics. Progressive Insurance has their hands tied as the transporter refuses to return their calls and emails, and the vehicles they were using were not listed under the insured vehicles. In fact, Progressive did a check on the truck and it turned out it was an Enterprise rental truck. The plates on the truck provided on the insurance was for a burgundy colored truck. Tim Waitts, Owner of Mover Jet Logistics, is trying to back track and tell me that my car was DAMAGED before pick up. Wrong. I took video and photos of my vehicle prior to transport and I was easily able to open my doors to load up some items in the passenger seats. As it stands now, I cannot access the passenger portion of my vehicle at all. I have been advised to go to the authorities and seek legal action against them. Damages to my vehicle are now in excess of $2500 and nothing is being done about it. I was told my vehicle would be insured throughout transport, and it turns out, they contracted this out to crooks and my vehicle is now damaged and its value decreased significantly. I am demanding full repair of my vehicle by a certified Cadillac repair facility at the expense of Mover Jet Logistics immediately. I also believe a full investigation should be carried out on this business to ensure consumers are protected from this kind of criminal behavior.

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted Moverjet Logistics to transport a vehicle from Rowlett, TX to Hermanville, MS. During the transport my vehicle was damaged (pictures included). I talked with the driver but he spoke minimum English, therefore I talked with ****** ******, (Moverjet Logistics representative) to get a resolution. I sent Mr. ****** pictures of the damage and the cost to repair. Mr. ****** provided me with the Insurance company for the towing company transporting my vehicle but after working with them it was determined the towing company did not have insurance. Moverjet Logistics was notified via email and has not responded back to my request to repair my vehicle. Damage to vehicle occurred during transport on or about September 17, 2022.

  Business response

  06/08/2023

  As the customer mentioned in his reference to BBB, we have provided with an insurance and instructed the customer what to do.

  Regarding the responce of the insurance company we see it as the carrier violated the rules of FMCSA andhad no right to transport this vehicle with terminated insurance and there is no way he didn't know that.

  Another option is that the insurance was not canceled and the carrier picked up the load without violations, but then the insurance sent this letter to the customer only after the transportation and right now simply trying to get away from the responsisbility.

  We are making our investigation process on it right now as well we are pushing on the carrier company to contact the customer and resolve the situation.

  ****** ****** no longer working as a broker, maybe because of this last email from the customer went unattended.

  We add to this responce the Terms and Conditions that the carrier agreed to this when he accepted the load for transportation on CentralDispatch:

  APPROVED BROKER / CARRIER AGREEMENT CLAUSE
  By accepting this load and dispatch instructions you confirm that this agreement shall govern the services provided by your company, a licensed and authorized motor carrier and our company, who dispatched the load ,
  (hereinafter referred to as “Broker”), a licensed property broker. Broker and Carrier agree that notwithstanding other provisions, carriage documents or regulation to the contrary, this Agreement shall govern Carrier’s performance and obligations pertaining to transportation services for freight tendered to Carrier hereunder.
  
  1. Broker Status. Broker is a freight broker which arranges for third party motor carriers to provide cargo transportation for its customers, in accordance with its role as legally defined under 49 U.S.C. § 13102 Definitions (2), 49 C.F.R. §371.2 and 49 U.S.C. § 14501(c)(1).
  
  1.1 Carrier Status, Rights and Responsibility. Carrier will perform its Transportation Services for Broker and its Customers as an independent contractor and will not for any purpose be the agent of Broker or Broker’s Customers. Carrier has exclusive control and direction of the work Carrier performs pursuant to this Agreement. Carrier will not contract or take other action in Broker’s name without Broker’s prior written consent.
  Carrier agrees to assume full responsibility for the payment of all local, state, federal and intraprovincial payroll taxes, and contributions or taxes for unemployment insurance, worker’s compensation insurance, pensions, and other social security or related protection with respect to the persons engaged by Carrier for Carrier’s performance of the transportation and related services, and Carrier shall indemnify, defend and hold Broker, and its Customer harmless there from. Carrier shall provide Broker, with Carrier’s Federal Tax ID number and a copy of Carrier’s IRS Form W-9 prior to commencing any transportation or related services for Broker, under this Agreement.
  
  • 1.2 No Right to Lien or Delay Release of Cargo or Equipment. Carrier will not assert any lien or make any claim on any cargo or equipment, and no lien will attach against Broker, its Customers or any cargo or equipment, for failure of Broker, the Customer or any other third party to pay Carrier for charges due to Carrier.
  
  • 1.3 Waiver of Rights. Carrier shall, notwithstanding any other terms of this Agreement, expressly waive all rights and remedies under Title 49 U.S.C., Subtitle IV, Part B to the extent they conflict with this Agreement.
  
  • 1.4 Sub-Contract Prohibition. Carrier expressly agrees that all freight tendered to it by Broker shall be transported on equipment operated only under the authority of Carrier, and that Carrier shall not in any manner sub-contract, broker, or in any other form arrange for the freight to be transported by a third party without the prior written consent of Broker. If Carrier breaches this provision, Broker shall have the right of paying the monies it owes Carrier directly to the delivering Carrier, in lieu of payment to Carrier. Upon Broker’s payment to delivering Carrier, Carrier shall not be released from any liability to Broker under this agreement. In addition to the indemnity obligation reflected in this agreement the Carrier will be liable for consequential damages for violation of this clause of the agreement.
  
  • 1.5 Authorities and Licenses; Compliance with Laws. Carrier warrants that it will provide physical transportation of shipments as a fully qualified motor carrier that holds all required federal and state operating authorities. If Carrier’s safety rating changes at any time during this Contract’s term or if Carrier is sold, merges or dissolves or experiences a change in control of ownership, Carrier will notify Broker immediately (within 24 hours). Carrier will comply with applicable federal, state and/or local laws and regulations (including obtaining all permits and licenses), and any representations or contractual clauses required thereby will be incorporated herein by reference or by operation of law.
  
  2. Booking Confirmation. Carrier shall transport shipments arranged by Broker pursuant to carrier load or Booking confirmation sheet(s) included herewith or subsequently incorporated by reference (See Schedule A annexed hereto).
  
  3. Compensation. Broker shall pay Carrier for services rendered in an amount equal to the rates and accessorial charges agreed to on the Broker/Carrier Rate Confirmation Sheet or other signed writing. Carrier must submit proof of delivery with invoices to Broker as a precondition of payment for services hereunder. Payment terms shall be thirty (30) days from receipt of necessary supporting documentation..
  3.1 Payment of Invoices. Carrier agrees that Broker is the sole party responsible for payment of Carrier’s invoices and that, under no circumstance, will Carrier seek payment from other parties, to include the shipper or consignee.
  
  4. Insurance. Carrier agrees to provide any insurance coverage’s required by any government body for the types of transportation and related services specified in load confirmation communications received from Broker. All insurance required by this Agreement must be written by an insurance company having a Best’s rating of “B+” VII or better and must be authorized to do business under the laws of the state(s) or province(s) in which Carrier provides the transportation and related services as specified in load confirmation communications received from Broker. Carrier’s insurance shall be primary and required to respond and pay prior to any other available coverage. Carrier agrees that Carrier, Carrier’s insurer(s), and anyone claiming by, through or under Carrier shall have no claim, right of action, or right of subrogation against Broker, its affiliates, or its Customer based on any loss or liability insured under the insurance stipulated herein. Carrier represents and warrants that it will continuously fulfill the requirements of this Section throughout the duration of this Agreement. Broker shall be notified in writing by Carrier’s insurance company at least thirty (30) days prior to the cancellation, change or non-renewal of the submitted insurance policies. Carrier shall at all times during the term of this agreement have and maintain in full force and effect, at its expense, (i) Motor Truck Cargo insurance or a superior equivalent, with limits for the full value of the cargo under carriage subject to a minimum limit never less than US$100,000 per shipment, a deductible no greater than US$10,000 per shipment and at least the same coverage limit and deductible per shipment while in storage or at a storage facility enroute to the consignee, (ii) Commercial Automobile Liability insurance with a combined single limit of not less than US$1,000,000 per occurrence and without aggregate limits, (iii) Commercial General Liability insurance, in a limit of not less than US$1,000,000 per occurrence, (iv) Worker’s Compensation insurance in the amounts required by statute, and Employer’s Liability insurance with limits not less than US$500,000 per occurrence, and (v) if Carrier provides Transportation Services for hazardous materials under United States Department of Transportation (“DOT”) regulations, public insurance including Commercial Automobile insurance limits required for the commodity transported under 49 C.F.R § 387.7 and 387.9 (or successor regulations thereto) and statutory required Commercial Automobile insurance limits pertaining to the hazard classification of the cargo as defined by DOT, an MCS-90 and Broadened Pollution Liability endorsements for limits required by law and full policy limits. Carrier shall, prior to providing transportation and related services pursuant to this Agreement, name Broker, as a certificate holder, as required on the foregoing insurance policies and shall cause its insurance company to issue a certificate to Broker, evidencing the foregoing. When Carrier provides Transportation Services that involve origins and destinations solely within Canada, Carrier shall be current in its remittances to the appropriate Worker's Compensation Board of the Carrier's province, shall provide a certificate issued by the appropriate Worker's Compensation Board of the Carrier's province certifying that the Carrier is not delinquent and is current in its remittances to that authority, and shall have such other insurance or higher coverage limits required by applicable Canadian national or provincial law or regulation. Insurance will meet or exceed the requirements of federal, state and/or Provincial regulatory bodies having jurisdiction over Carrier’s performances pursuant to this agreement. During this Contract’s term, the insurance policies required hereunder and any replacement policies will (i) insure the interests of Broker and, (ii) cover all drivers, equipment and cargo used in providing Transportation Services and (iii) not contain any exclusions or restrictions as to designated premises or project, pertaining to unattended equipment or cargo, for unscheduled equipment, for unscheduled drivers or cargo, for fraud or infidelity, for tarp warranty, for wetness or dampness, for geographical location in the United States, for trailers unattached to the power unit, or for a particular radius of operation.
  
  5. Carrier Moving Perishables. Carrier will verify that the equipment is suitable for the transportation of food, dairy & milk products for human or animal consumption, as applicable, as well as for other perishables, and will comply with all applicable laws and regulations, including maintenance of permits and record keeping requirements, for food, dairy & and if milk is transported, comply with the procedures stipulated at the attached Exhibits A, B. C & D, incorporated as an integral part of this Agreement. Carrier warrants that the Carrier will inspect or hire a service representative to inspect a vehicle’s refrigeration or heating unit at least once each month. Carrier warrants that they shall maintain a record of each inspection of refrigeration or heating unit and retain the records of the inspection for a least one year. Copies of these records must be provided upon request to the carrier’s insurance company and Broker. Each unit will maintain temperature data loggers in good working condition and provide the temperature readings upon request.
  Carrier warrants that they will maintain adequate fuel levels for the refrigeration or heating unit and assume full liability for claims and expenses incurred by the Broker or the shipper for failure to do so.
  Carrier will maintain effective driver screening, training, qualification and monitoring procedures and will provide Broker with information about these procedures upon request. Carrier will cause its drivers and other Carrier Representatives to operate their vehicles and equipment in a proper and lawful manner and to maintain equipment used to provide the Transportation Services in good, safe, sanitary, disinfected and lawful operating condition at all times. Carrier will use equipment that has been cleaned and sanitized in accordance with reasonable efforts not to supply equipment for Transportation Services that has been previously used to transport other product. The Carrier must provide their cargo insurer with all records that relate to a loss and permit copies and abstracts to be made from them upon request. Broker’s customer is a third party beneficiary of this Agreement. The following rules shall apply: (a) Destination market value for lost or damaged cargo, no special or consequential damages unless by special agreement; (b) Claims will be filed with Carrier by Broker or Shipper.
  Carrier will inspect all empty equipment before loading to determine whether it is in apparent good condition (i.e., it appears to be sound, roadworthy, clean, odor-free, dry, leakproof and free of contamination or infestation) to protect the cargo being transported, will reject any equipment that is not in apparent good condition, clean and disinfected and will immediately (no later than 60 minutes) inform Broker of its rejection. Carrier acknowledges that if Carrier fails to inspect the equipment when it has the opportunity to do so, Carrier assumes liability related to such failure, for damage or loss to product cargo transported in such equipment.
  All vehicles used for the transportation of pasteurized milk and milk products shall be constructed and operated so that the milk and milk products are maintained at 7oC (45oF) or less and are protected from contamination. Milk tank cars, milk tank trucks, and portable shipping bins shall not be used to transport or contain any substances that may be toxic or harmful to humans.
  Carrier will maintain compliance with California TRU Regulation under California Code of Regulations Title 13, Division 3, Chapter 9, Article 8, Section 2477, as applicable.
  
  6. Shipping Document Execution. Carrier is to be named on the bill of lading as the “carrier of record.”
  
  7. INDEMNIFICATION. CARRIER WILL INDEMNIFY , DEFEND AND HOLD HARMLESS BROKER, ITS AFFILIATES AND ITS CUSTOMERS (AS INTENDED THIRD PARTY
  BENEFICIARIES) FROM ANY AND AGAINST ALL LOSSES (as defined below) ARISING OUT OF OR IN CONNECTION WITH THE TRANSPORTATION SERVICES PROVIDED UNDER THIS CONTRACT, INCLUDING THE LOADING, UNLOADING, HANDLING, TRANSPORTATION, POSSESSION, CUSTODY, USE OR MAINTENANCE OF CARGO OR EQUIPMENT OR PERFORMANCE OF THIS CONTRACT (INCLUDING BREACH HEREOF) BY CARRIER OR ANY CARRIER REPRESENTATIVE. CARRIER’S OBLIGATION TO INDEMNIFY AND DEFEND SHALL NOT BE AFFECTED BY ALLEGED NEGLIGENCE OR WILLFUL MISCONDUCT OF BROKER, ITS AFFILIATES OR CUSTOMERS. IT IS THE INTENT OF THE PARTIES THAT THIS PROVISION BE CONSTRUED TO PROVIDE INDEMNIFICATION TO BROKER, ITS AFFILIATES AND CUSTOMERS TO THE MAXIMUM EXTENT PERMITTED BY LAW. IF THIS PROVISION IS FOUND IN ANY WAY TO BE OVERBROAD, IT IS THE PARTIES INTENT THAT THIS PROVISION BE ENFORCED TO ALLOW INDEMNIFICATION TO THE MAXIMUM EXTENT PERMISSIBLE. “Losses” mean any and all losses, liabilities, obligations, personal injury, bodily injury, property damage, loss or theft of property, damages, penalties, actions, causes of action, claims, suits, demands, costs and expenses of any nature whatsoever, including reasonable attorneys’ and paralegals’ fees and other costs of defence, investigation and settlement, costs of containment, cleanup and remediation of spills, releases or other environmental contamination and costs of enforcement of indemnity obligations.
  
  8. Carrier’s Cargo Liability. Carrier assumes full liability for the greater of replacement cost, Shipper’s/Consignor’s commercial invoice or market value for loss, damage or destruction of any and all goods or property tendered to Carrier by Broker, and for the full course of carriage. Carrier shall inspect each load at the time it is tendered to Carrier to assure its condition. If Carrier is tendered a load which is not in suitable condition, it shall notify Broker, immediately. Cargo which has been tendered to Carrier intact and released by Carrier in a damaged condition, or lost or destroyed subsequent to such tender to Carrier, shall be conclusively presumed to have been lost, damaged or destroyed by Carrier unless Carrier can establish otherwise by clear and convincing evidence. Deliveries with broker seals shall be rejected and declared a total loss for which the Carrier is held responsible.
  Carrier shall either pay Broker directly or allow Broker to deduct from the amount Broker owes Carrier, the amount of Customer’s full actual loss. Carrier agrees that it will assert no lien against cargo transported hereunder. Broker, shall deduct from the amount Broker otherwise owes Carrier, the Customer’s full actual loss of all claims that are not resolved within ninety (90) days of the date of the claim. Carrier agrees to indemnify Broker, for any payments relating to such loss or damage incurred hereunder. In the event of an accident, Carrier shall notify Broker immediately for further instructions. Carrier shall return all damaged shipments at its expense to the point of origin or to other points as instructed by Broker. Claims notification & salvage procedures will be followed in accordance with the procedure described in 49 C.F.R. §370.1-11. Carrier will make all payments pursuant to the provisions of this Section within thirty (30) days following receipt by Carrier of Customer’s invoice or demand and supporting documentation for the claim.
  
  8.1 Salvage Claims. Carrier shall waive any and all right of salvage or resale of any of Customer’s damaged goods and shall, at Broker’s reasonable request and direction, promptly return or dispose, at Carrier’s cost, any and all of Customer’s damaged and goods shipped by Carrier. Carrier shall not under any circumstance allow Customer’s goods to be sold or made available for sale or otherwise disposed of in any salvage markets, employee stores, or any other secondary outlets. In the event that damaged goods are returned to Customer and salvaged by Customer, Carrier shall receive a credit for the actual salvage value of such goods.
  
  9. Governing Law; Consent to Jurisdiction and Integration. This Contract will be construed, to the extent not pre-empted by applicable federal law, under the laws of the State of California, without giving effect to any choice or conflict of law rules. Broker and Carrier waive all right to trial by jury in any action, suit or proceeding brought to enforce or defend any rights or remedies under this Contract. Each of the parties hereby irrevocably and unconditionally (i) submits to the exclusive jurisdiction of any federal or state court sitting in California in any suit, action or arising out of, connected with, related to, or incidental to the relationship established among them in connection with this Contract and (ii) waives, to the fullest extent permitted by law, any objection to venue or any defence of inconvenient forum in connection with any such court; provided however that jurisdiction for disputes regarding claims brought by third parties requiring Carrier’s indemnification hereunder may be effected in the courts where such third party claims are filed. This written Agreement, together with any load confirmation, contains the entire agreement between the parties and may only be modified by signed written agreement.
  
  9.1 Safety Rating. Carrier shall endeavour to maintain a satisfactory U.S. DOT Safety Rating but under no circumstances is Carrier allowed to provide services under this contract if their safety rating falls to “unsatisfactory.”
  
  10. Confidentiality Obligations. Carrier acknowledges that in carrying out this Contract, it will learn proprietary information about Broker and its business, including its rates, services, personnel, computer systems, Customers, traffic volumes, origins and destinations, commodity types, shipment information and business practices (the “Information”). During this Contract’s term and for 12 months after its termination, Carrier will hold the Contract provisions and Information in confidence, restrict disclosure to those Carrier Representatives with a need to know, and not use the Information to Broker’s competitive detriment or for any purpose except as contemplated hereby. Carrier may disclose Information to the extent required by a governmental agency or under a court order, provided that Carrier notifies Broker of such requirements before disclosure.
  
  We would advise the customer to either file a claim with FMCSA against the carrier company or give the carrier the time to understand the consequences if the customer files the claim against the carrier and agree to reimburce the amount the customer requesting or fix the damage that was done to the vehicle.

  Customer response

  06/12/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The response from MoverJet Logistics is not acceptable. I entered into a contract with MoverJet Logistics to move a vehicle from one location to the next, therefore, it is their responsibility to identify and retain a transporter that meets the contract requirements conveyed to me in their contract. Because they failed to provide an insured contractor that damaged my vehicle and did not have insurance is their fault. They are now responsible for fixing my vehicle and they can seek financial reimbursement from the carrier they selected and contracted. As it relates to filing claims against someone else is their responsibility because they contracted the transporter to move my vehicle. In addition, I have worked on this issue for months giving the transporter ample time to resolve the issue.I consider this issue to be unresolved until my vehicle is repaired. Regards, Complaint ID: 20130183    

  Business response

  06/23/2023

   

  We are in communication with the carrier attempting to relay the importance of direct settlement.

  If we don’t hear back from the carrier company within a week there’s a legal process in place to report the carrier to FMCSA and pursue litigation.

  That is the shortest way to get the reiburcement.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩