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Find a Location

Dreyer's DKI has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Dreyer's DKI

      14619 NW Us Highway 441 Alachua, FL 32615-8276

    • Dreyer's DKI

      7325 NW 13th Blvd Gainesville, FL 32653-1252

    Business ProfileforDreyer's DKI

    Storm Damage Repair
    Multi Location Business

    Current Alerts For This Business

    Alert:
    Information involving Dreyer's DKI's advertising is included in this BBB Business Profile.  

    Additional business information

    Advertising Review:
    In October 2021, BBB contacted the business concerning advertising claims on its website, including:
    "Contact Dreyer’s DKI to get rid of black mold permanently."
    According to the BBB Code of Advertising, claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.  BBB requested that the business provide substantiation for these claims but did not receive a reply.

    The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.  Dreyer's DK did not provide the requested substantiation for the following claims:
    "Black mold is extremely toxic. When this microorganism diffuses its spores, it also spreads mycotoxins in the air. Mycotoxins can cause serious breathing difficulties, as well as bleeding of the lungs. In fact, staying in a room that is heavy with black mold can affect both your physical and mental health. Some of the symptoms of toxic black mold include:
    Problems with memory and memory loss
    Hallucinations
    Brain fog
    Seizures
    Bleeding gums
    Pulmonary edema and hemorrhage
    Eye inflammation
    Vomiting up blood
    Lung cancer
    All of these symptoms are caused by a tiny mold that you can’t easily get rid of."
    "Award Winning Service"
    See all additional business information

    At-a-glance

    Customer Reviews

    3.77/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Dreyer's DKI has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Dreyer's DKI

        14619 NW Us Highway 441 Alachua, FL 32615-8276

      • Dreyer's DKI

        7325 NW 13th Blvd Gainesville, FL 32653-1252

      Location of This Business
      14619 NW Us Highway 441, Alachua, FL 32615-8276
      BBB File Opened:
      10/6/2000
      Years in Business:
      54
      Business Started:
      1/1/1970
      Type of Entity:
      Corporation
      Alternate Business Name
      • Dreyers Cleaning & Restoration, Inc.
      Business Management
      • Mr. Jonathan Dreyer, President
      • Janet Phelps, Claims Manager
      • Mr. Michael Ovens
      • Ana Perry, Cleaning Manager
      Contact Information

      Principal

      • Mr. Jonathan Dreyer, President
      • Janet Phelps, Claims Manager

      Customer Contact

      • Mr. Jonathan Dreyer, President
      • Janet Phelps, Claims Manager
      • Mr. Michael Ovens
      • Ana Perry, Cleaning Manager
      Additional Contact Information

      Fax Numbers

      • (888) 391-1518
        Primary Fax

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/15/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Had DKI work on Bathroom project over 18 months ago I have child that is allergic Mold and toxic items from previous damage where Mold was found present in Guest bathroom, which is now my Childs.. we had bathroom redone with Dreyers DKI and manager **** did original job **** hired out a 3rd Party sub contractor that messed up job, I had contacted Dryers DKI appts 6 months ago and **** one of the Owners came by to try and help and he had another man with him that was manager.. they informed me the prior Manager **** was fired and that they were going to try and help fix their mess up.. They did inform me it might take a little bit of time.. As time went by I contacted that office and had them come out about a moth after initial assessment.. they had a Man **** ******** do some work but it was slow and not conforming to better the normal.. He was nice abut I saw were he was over staffed with other work from previous managers mess up.. this went on for the last 6 moths since we had them come back.. Now the Job is still not finished because they insist all work was done to their scope of matter,, My question is why?? does Tob area still leak? Why does drain not hold water? why is the whole job still messed up from previous manager **** and ***** was supposed to have fixed.. All in All we had been sick from Covid all of us in Family My son who has the Allergies and AUTOIMMUNE ISSUES IS Still sick form piss poor Contractors in Florida who all take you money but do sub standard work as with most of the Construction prior to 1980...my son still gets sick from what ever they did in bathroom, and the WORK IS NOT FIXED,, The office girls informed myself today to stop calling because matter was closed and Owner **** was ion Vacation with family.. I said that Sweet... I also asked don't you have somebody that can make a decision to fix the original issues that **** the Manager messed up on and walked away form wife and my self many moths ago because of argument over the work..
      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      tracy G

      1 star

      11/06/2023

      STAY FAR AWAY FROM THIS COMPANY - BILLS OVERINFLATED - ASKED FOR A REVISED BILL PRIOR TO DOING OTHER WORK - GOT LIP SERVICE AND WE ARE WORKING ON IT. SAID THEY USED EQUIPMENT THEY NEVER USED - HAVE VIDEOS TO VALIDATE WHAT EQUIPMENT WAS USED. IT IS CRITICAL TO WEAR PPE EQUIPMENT DURING MOLD REMEDIATION - THEY CHARGED FOR IT, BUT NEVER USED IT AT ALL. NO RESPIRATOR, NO MASKS, NOTHING. WALKED ALL THROUGH MY MASTERBEDROOM, ETC. DIDN'T SHOW NUMEROUS TIMES - SOMEONE WAS SICK ONCE, THEN OTHER JOBS TOOK PRECEDENCE. MACHINES RAN WELL OVER TWO HAVE NUMEROUS TEXT MESSAGES WHERE APPOINTMENTS WERE CANCELED AND THEY WENT TO OTHER JOBS. THEREFORE, THE EQUIPMENT SAT MUCH LONGER IN MY HOME THAN NEEDED. IT IS A REAL ISSUE WHEN SO MANY PEOPLE ARE COMPLAINING ABOUT OVERINFLATED BILLS. I'D LIKE TO HEAR FROM ANYONE ELSE WHO MAY HAVE HAD THE TECHNICIANS NOT WEAR ANY PPE EQUIPMENT. LEFT SIDING FOR US TO DISPOSE OF. I WOULD NOT EVER RECOMMEND THIS COMPANY! TRIED TO NEGOTIATE SERVICES AND THEY REFUSED. THINK LONG AND HARD BEFORE YOU USE THIS COMPANY - I HAVE 3 WITNESS' TO THEIR NOT WEARING PPE EQUIPMENT AND TRIED TO CHARGE FOR IT. I HAD SEVERE BLACK MOLD BUILD UP. I'VE ASKED FOR THEIR TRIP LOGS, ALSO HAVE NOT RECEIVED THOSE. ALTHOUGH SOMEONE WAS HOME EACH TIME THE TECHNICIANS ARRIVED.

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