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Business Profile

Apartments

Altamira Place Apartment Homes

This business is NOT BBB Accredited.

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1

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Review Details

  • Delaney B

    Date: 12/13/2023

    I moved here about 3 months ago. Over a month ago, 1 1/2 months after being here, I found mold that they had painted over and was now coming out of the paint and onto my things. It is eating through the bathroom vanity, into the walls, and the countertop itself is soft, the softness something I even made sure to make note of when I moved in. A month, and they did not do anything. They finally sent a company who have "tested" and stated it requires remediation over a month after they were notified. They will not let me see the mold report as they are "not legally obligated". I had to go back and forth for weeks, submit a 7 day notice, continually go into a leasing office that is not on the property I even live at, get ignored via emails and calls, told that I just do not understand a process I know full well, and only after having to contact every single number and email I had to borderline harass to obtain, have they even begun to fix the smaller issues of the apartment. They intended to keep a disabled and immune compromised individual and assistance animals, inside of a 520sqft apartment while removing mold, and only after contact them, the assessors/remediators, and having to plead for my own health and safety for over a week, are they even willing to consider reimbursement for a hotel, for nearly a week. They have not even addressed the walls going soft, and are continuing to ignore and violate their obligations. These are just the issues I am facing as well, as so many of the other poor comments on this apartment are true. The dumpsters are constantly overflowing, there is little to no security despite what they advertise to tenants on lease signing, poor maintenance, common spaces and amenities are poorly upkept, and I'm sure I could think of a few more.

Altamira Place Apartment Homes is NOT a BBB Accredited Business.

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