Complaints

This profile includes complaints for Feldman & Stern, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Feldman & Stern, LLC

  152 Hattaway Dr. Altamonte Springs, FL 32701

• 

  Feldman & Stern, LLC

  478 E Altamonte Dr STE 108 Altamonte Springs, FL 32701-4622

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ***** contacted me about a debt I owe to a horrible school I went to for about a week. He says I owe $244.93. Their withdrawal fee is $150 and I paid it. So why are they trying to charge me again and on top of that charge me another $94.93? That ******* ***** is despicable and horribly rude. He threatened me with taking me to court and raising the amount of money I owe which is against fcap laws. Called me a little girl and threatened to have me served. He attempted to call me no caller id, to deceive me. He said I agreed to paying any court fees and attorney fees if they take me to court, which is so not true. He is sanctimonious and facetious and reading previous reviews I see Im not the only one dealing with beyond disrespectful, rude behavior from this business.

  Business Response

  Date: 04/08/2025

  This complaint was delayed in the mail and was not received until today, after the deadline to reply had already expired.

  
  We contacted Ms. ****** regarding a delinquent account with ******************* placed with our office for collection.  She disputed the debt and demanded that we cease communicating with her.  We complied and ceased our efforts to contact her regarding this matter.  We will not contact her again however her account remains unresolved.
  

  
  

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23098935
  
  I am rejecting this response because:
  They contacted my BROTHER through his phone on march 28 and he has the voicemail to prove it. They still tried to contact me and somehow obtained my brothers number. They are despicable people. 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a private number and it was a gentleman by the name of **** calling in regard to a pool bill. I advised **** that I acknowledge the debt owed, I had been unemployed since July 2024 and my intentions was to pay the debt when I received my refund. Simple, right? Nope! **** began the most condescending tirade I have EVER experienced in my life. He told me that he knew I had a job and I need to get up off my **** and go to work. He called again asking for $200 payment. I advised I didn't have it and guess what? Another, tirade. He threatened to have his lawyers come after me. I was going to be sued, etc. I advised **** that I'm in a position to file bankruptcy because I have a mountain of debt but I wanted to make things right but insults make me not even want to pay the debt. I have spent ten's of thousands of dollars with this pool company and I paid it so it has to be a legitimate reason why I haven't paid the $700 but **** has other thoughts. I truly would like **** to stop calling me with his threatening, condesending insults.

  Business Response

  Date: 03/10/2025

  The settlement Ms. ******* requested was that we cease contacting her regarding her debt.  We will comply with this request and will not contact her again. However, she did acknowledge that she owed the debt and our ceasing contact with her does not release her from liability for the debt.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place has yet to answer my second dispute email, but they keep contacting me by phone throughout the dispute and threatening a summons the next day. I sent the first dispute email on 8/8/24 in response to their dispute email. I got an email back but it wasn't for what I asked for so I sent a follow up dispute email on 8/9/24 stating "Hello,I'm asking for copies of documentation from anytime fitness. I'm also asking you for a breakdown of how you calculate your balance with penalties. Also, I am fine dealing with *************************** on this, but please do not have *************************** contact me again. He is rude and doesn't know how to deal with people. I was told last week that I would only be dealing with ***** and yet ***** has called the past 2 days (8/8/24 & 8/9/24) even though the email states that I have until September 6h to respond. At this point, he's basically harassing me and keeps threatening me with a summons. I have started to record the unknown calls (he calls from an unknown number) due to how he has been talking to me and threatening me to pay more than what is owed which is against FDCPA. I would only like to deal with ***** on this from now on. Thank you for your time."I have gotten multiple calls today from the person in the email that I complained about (***************************) along with a voicemail. I didn't mind paying (under the notion that I would get all the documents requested in the email above) but that never came. ***** first threatened that I would received a summons (the next day at noon) if I didn't pay $405 on 8/5/24 which is more than what I owed the gym and it was our first day of contact because I didn't receive anything in the mail from them or the gym so I had no idea what was going on. Then, they said they would knock it from $270 to $220 but yet the gym is saying they would waive the fees (from the $270) for a total of $165. Then they sent a link to pay through square link which doesn't seem legit.

  Business Response

  Date: 08/30/2024

  In response to ******************** request for the documentation for her account, we emailed the documentation provided to us by the original creditor.

  We have complied with ******************** request to stop contacting her and will not contact her again regarding this matter, however this does not excuse her from liability for the debt and the original creditor may still take action to collect it.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22165145
  
  I am rejecting this response because:

  I still have yet to receive the documents requested in the second email from the gym (8/9/24) in which I provided documentation. I only received the documents from your firm and have received nothing from the gym stating anything. You also never showed how you breakdown and add on your own penalties. It only shows the amount you claim is from the gym ($270 but yet they stated on the phone a different amount they would settle for) and the amount that you have with the penalties ($405). There is no breakdown of anything in which I also provided documentation to show that.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Told the place I would pay, and started to pay, they then found my mother's number who is sick, and not able to do things well . AND TOLD HER SHE BETTER GET USE TO BEING MY ACCOUNTANT AND ANSWERING PHONE CALLS . She can barley move, how is she expected by someone to move? Let alone the disrespect for someone is disgusting. Let alone someone's mother? I want something done about this. Or is it okay to disrespect people who are injured/ just okay to be rude?

  Business Response

  Date: 03/12/2024

  ************************ account has been settled and the account is now closed.  We have ceased all efforts to communicate with him about this matter and will not contact him again.

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21336252
  
  I am rejecting this response because: they degraded peoples sick mothers , for 300$. This is still unacceptable and disgusting behavior from a "semi professional " business. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not owe the amounts of money they are asking for. They have not contacted me directly however called my father whose wife just died several weeks ago and he is fragile. And told him I they were looking for me and if I did not contact them tonight I would be going to jail. They also contacted my ex-husband I divorced 25 years ago. That is not acceptable to do. I do not want them to contact anyone ever again. Take me to court. No more contact ever except my subpoena for my court appearance. Thank you for your time and understanding I have received from the repersentivie I spoke to with the BBB.

  Business Response

  Date: 12/20/2023

  We will comply with **************** request to cease contacting her, however this will not resolve the matter of her delinquent account.

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am terrified with the way they call me, they have been harassing me for a month for a debt of more than two thousand dollars according to this company, which comes from an Any Time Fitness gym account, three months ago I decided to cancel that gym subscription because I lost my job, besides I wasn't going, now they start calling me and harassing me in a horrible way, I have received threats and not to mention the yelling I have received, besides I do not speak English at all and they take advantage of the fact that I do not speak English to insult me, I understand some words, but I don't know how to defend myself, I told them I need a person in Spanish and what they say doesn't matter to me, you have to speak English, this is discrimination, harassment, how do I reach an agreement if I can't communicate, how do I explain my economic situation if they do not allow me access to a person who speaks Spanish, the man who calls me harasses me, I have cried, he wants me to commit suicide, I do not understand how they can charge me 2 thousand dollars from a gym that I do not know and understands It's too much money for me right now.

  Business Response

  Date: 12/23/2022

  We contacted ********************** regarding a delinquent account placed with our office for collection by Anytime Fitness. We communicated with her for the first time on November 29, and the last time on December 8, a total of 10 days. ********************** does not speak English well, however other members of her family do and we had no difficulty communicating information back and forth to her through the family members she put on the phone to help translate. They disputed the debt and requested documentation of the debt which we supplied. She has not offered any valid dispute of the debt that counters the documentation we provided to her. We will stop contacting her by phone, but this is a valid debt and the creditor may make further collection efforts if it remains delinquent.

• Initial Complaint

  Date:06/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Brian R****** stating he was calling to collect for ******* Fitness he stated I needed to pay my debt of $356.** which is $200 more than I was originally told I owed by the owner a month ago. He then asked why I fell behind on my obligation and I explained I had been laid off 2 months after my husband got laid off and we are barely affording groceries right now he said that doesn't matter I still have to pay my obligations. I told him I understand that but literally two weeks before he called the owner called me and I had her on speaker with a witness stating she would waive my balance of $186 as she understands it's hard to get caught up after a layoff and she would add a note I was going to come in with my husband to restart my membership now that we are both working again. Brian R****** said he doesn't care what she said she can't interfere now that they are involved. He said if I didn't pay the balance either in full that day or in two equal payments within the month he would have me served and I would have to pay additional court costs of $1700. I agreed to splitting the payment and after my payment didn't come out after a few days I reached out to Brian R****** letting him know I was concerned it wasn't coming out. He said to wait and it would in a few days. He was very rude and pushy then starting calling saying my check was rejected and started calling my ex husband and current husband regarding my account which violates collection laws. He has been harassing me and at one point called me in excess of 6 times in a day and he has been threatening me with legal action. The owner of this account stated with witnesses my balance was waived he has no right to contact me in this matter any longer this is illegal.

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/06/30) */ We contacted Ms.******** regarding a delinquent account placed with our office by ******* Fitness. Ms.******** agreed to a settlement offer to resolve her account in payments, but her first payment was returned by her bank as a retired account. We made numerous attempts to contact her regarding her bounced check. If she wishes to resolve this matter she just needs to contact our office to settle her worthless check.