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Business Profile

Games

All American Tailgate

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    01/20/2025

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I ordered a ******** set from All-American Tailgate on 9/2/24 and received the board on 9/24/24. The workmanship was rushed, of poor quality, and not what I had paid for, which totaled $408.94. I contacted them and sent pictures and they agreed to allow me to return it for a full refund. The board was returned after I struggled to get a return slip from them...but they had it back in stock by 10/3/24. Full refund was promised to my original payment, which was ******. Now is where they are deceptive and did not pay me the refund in any way or act in good faith (39 total emails and 10 phone calls). 10/13 ******* the owner answers an email that he will confirm it is in inventory (it was) and cut me a refund. Did not happen. 10/30 I emailed back, response is refund will be sent tomorrow. Was not. 11/5 I emailed and the reply apologizes and says "it was refunded" and for me to check. It was not. 11/7 I asked for resolution, they replied and switched the script to refunds can only be done by check. I re-sent them clear information to ensure the check would come. It didn't. 11/18 I reached out, the reply was I will confirm the date the check was cut. It was not. 11/27 spoke on the phone to *******, promised it would be out that day. It was not. She sent email that it would be cut the next Monday. It was not. I called 12/10 spoke to someone who was hostile to my situation and refused to help, I sent one last email to the owner. and NOTHING. They has still not resolved this and clearly have no intention to. $408.94

    Business response

    02/04/2025

    Complaint has been handled in house by refunding the Customer with a check.  Due to the length time the order has been placed with out we were unable to refund the normal way.   Sorry for the inconvenience we caused.   

    Customer response

    02/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    08/05/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    July 7, 2024, I ordered online a corm hole set. When I ordered it said 7 to 10 days for delivery. Well on 7/17/2024 I email them asking for an update on shipping. At that time, I was told they had weather issues and was not able to ship in my time frame. They gave me an option to cancel which I did, and I have email from them confirming this they did say 5- to 7 business days to see it on my CC statement. On 7/26/2024 I emailed them again at which time they said they would follow up with the refund department. On 8/1/2024 the product showed up at my door. I contacted them at they gave me an option to take it at a discount. I was not interested in that. They said fed ex would send me a label and they would take the returned and credit my card. None of those things happened to date. I emailed again this morning with no response. As i read the other complaints this is not there first time doing the same thing.

  • Initial Complaint

    08/09/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Order #*****. Placed on 6/26/22 for $124.99 Original delivery date was scheduled for 7/8/22. I did not receive the product until after I reached out to the company. I had let the customer service rep know that this was a time sensitive matter. I got the product on 7/18/22 and it was damaged. They sent me a replacement product which I received on 7/28/22 and it was also damaged. At this point I have lost out on a sale/commission due to shipping delays/waiting so long for an undamaged product plus the amount I put out for the product. The company asked me to ship the product back (I told them I wasn't going to do that since the product is very heavy/bulky and the original packaging has been destroyed from rain) they gave me an option to have the billing adjusted. However after going back/forth with the company and complaining that they do not sufficiently package their products since I've received two damaged items in a row I stopped getting a response from them. Any help you can give me would be greatly appreciated!

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Years in Business: 12

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1750 S Ronald Reagan Blvd

Altamonte Springs, FL 32701-2053

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(844) 289-3045

Customer Complaints Summary

4 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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