ComplaintsforAll American Tailgate

• Initial Complaint

  08/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Order #*****. Placed on 6/26/22 for $124.99 Original delivery date was scheduled for 7/8/22. I did not receive the product until after I reached out to the company. I had let the customer service rep know that this was a time sensitive matter. I got the product on 7/18/22 and it was damaged. They sent me a replacement product which I received on 7/28/22 and it was also damaged. At this point I have lost out on a sale/commission due to shipping delays/waiting so long for an undamaged product plus the amount I put out for the product. The company asked me to ship the product back (I told them I wasn't going to do that since the product is very heavy/bulky and the original packaging has been destroyed from rain) they gave me an option to have the billing adjusted. However after going back/forth with the company and complaining that they do not sufficiently package their products since I've received two damaged items in a row I stopped getting a response from them. Any help you can give me would be greatly appreciated!

• Initial Complaint

  02/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I ordered a cornhole board from this company and paid an additional fee to add handles. I received the board with NO handles. I've called this company and left many messages. I've tried to reach out to them via their online chat and via their email. I received one email reply asking me to check the box for the handles. I replied back stating there were NO handles and no place on the board to even attach the handles. I'm seeking a refund for the amount of the handles. It's very sad that I choose to buy from an American made family owned company product and this is how they treat their customers. My order # is******

• Initial Complaint

  02/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received a "Confirmation for Return Request for Order ID #XXXXX" from All American Tailgate on 12/18/2021 acknowledging my request for a refund of this order back to my credit card for $246.09. On 12/28/2021 I received by email the return mailing FedEx label to return the product. Confirmed by conversation with Valeria ******** sales associate, that they had received the product back by January 12/2022. Received email from Valeria on 1/21/2022 that the refund department will be notified to issue the refund since the product has been returned back into the warehouse. On 2/2/2022 I emailed my concern because my credit card had not been credited with the $246.09 now three weeks later! Asked again for a quick resolution and the refund. Valeria responded that she thought the refund had been issued, (it was not), and will provide an update asap. On 2/9/2022 I emailed once again asking for the refund of $246.09 and stating that my patience has waned and I will be taking the following steps in an effort to have MY money returned to my credit card account; contacting BBB, Yelp and my local attorney. You are the first of my three steps. I appreciate you taking the time read this and to follow through in any way you feel will be helpful for a successful return of my funds.

  Business response

  03/23/2022

  Business Response /* (1000, 8, 2022/03/04) */ Customer has been refunded. We apologize for the inconvenience. Consumer Response /* (2000, 10, 2022/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the full refund amount March, 7th 2022. Pleased that they finally refunded the money owed to me for the returned item, however really, really disappointed that it took such a long and time consuming process for them to do what they should have promptly done in January.

• Initial Complaint

  09/23/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order from their website for a game on 6-16-2021. I never received a conformation email, nor did I get a order number. I waited a week and placed an order again on 6-21-2021 for the same product. I imediately received an order #XXXXX and a conformation email. It took a while, but I finally received my purchase. I then noticed that I had been charged twice, once on the 16th and once on the 21st of June. It has been a great strugle trying to get my charge of $124.99 back. I have used there "Chat" and received a responce once from a female whos name I belive was Valarie. I have attemted to concact them throught there webside email and I do not get a response. I have left voice messaged on their phone system. I have called multiple times on their Toll-free number and their local number. I cannot get anyone to answer. The last live conformation I had with "Valarie", she said someone from their accounting department would be contacting me. Please help. Thank you.

  Business response

  11/16/2021

  Consumer Response /* (2000, 12, 2021/10/28) */ I have received credit on the card I used to make the purchase in the amount of $124.99 from All American Tailgate Co. I have not heard from them, but this mater has finally been taken care of. Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩