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          North American Risk Services, Inc. has 1 locations, listed below.

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            Business ProfileNorth American Risk Services, Inc.

            Insurance Services Office
            BBB accredited business

            Contact Information

            P.O. Box 166002

            Altamonte Springs, FL 32716-6002

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            Visit Website
            (800) 315-6090

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            Customer Reviews

            2.53/5

            Average of 34 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            97 complaints closed in last 3 years

            63 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 2/27/2017

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            North American Risk Services, Inc. (NARS) is a privately held, national?third-party?claims?administrator?that offers?comprehensive claims and insurance-related services. 

            Products & Services

            North American Risk Services, Inc. (NARS) is a third-party claims administrator that handles claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities.

            Business Details

            Location of This Business
            P.O. Box 166002, Altamonte Springs, FL 32716-6002
            BBB File Opened:
            10/1/2004
            Years in Business:
            27
            Business Started:
            11/27/1996
            Business Started Locally:
            11/27/1996
            Business Incorporated:
            11/27/1996
            Accredited Since:
            2/27/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • NARS
            Business Management
            • Robert Ruryk, President/CEO
            Contact Information

            Principal

            • Robert Ruryk, President/CEO

            Customer Contact

            • Robert Ruryk, President/CEO
            Additional Contact Information

            Fax Numbers

            • (866) 261-8507
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            97 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I am writing to formally address an issue concerning significant damage incurred to my vehicle while in the custody of North American Risk Services, following an incident where my 2019 *** M5 competition sustained severe damage. claim number KBAMG23110068 I had my vehicle transported by universal towing Llc North Americans insured . Regrettably, during the loading and unloading process, the tow truck operator caused considerable damage to the vehicle's front end, specifically scraping the custom forge carbon fiber lip kit and pulling the bumper off , necessitating their complete replacement. I Have been attempting to get in contact with my adjuster ********************* atleft repeated voicemails and emails and havent heard back from her. I have consulted with an attorney regarding this matter, and they have advised that the insurance company is liable for these damages. Additionally, I have not been compensated for the loss of use for the time my vehicle was in the body shop being repaired. This situation is highly unprofessional. I have left repeated emails, voicemails, and calls on multiple occasions, yet I have not received any response back from claim adjuster on this case or any NARS customer service representatives for months. *** called in to speak to a Manager and they told me that they have escaped a case and should receive a call back in 48/72 hours and still no response.If we cannot come to a mutual agreement and settle this matter Ill have no choice but to escalate this situation and take legal action
            Read More
            Read 96 More Complaints

            Customer Reviews

            34 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Walter C

            07/20/2024

            If there were a choice of minus 5 star, I would have given them that.North American Risk Services' adjuster was handling my claim because their insured hit me from the back. They send a mail indicating that they can't get in touch with me at the beginning while I called everyday and ask for their adjuster's response.As for how they handle the claims? They are good in the way that they just don't contact the insured or the one who got hit from the back. They insist on that if they can't contact the insured, they can't proceed with the claim. I think that's very fair while I contacted them many times and they just didn't even bother calling back. I believe that they just didn't call the insured party.After a month, I receive zero communication from them. My car damage, my hospital bill, my psychological trauma, and all other bills are not taken care of. They are the worst.If this business is accredited as A, all the business should be AAAA+

            North American Risk Services, Inc. Response

            07/26/2024

            ***********: Thank you for taking the time to share your experience; we appreciate your feedback. Your concerns have been referred to the **************************** and have been reviewed. Be assured that any issues with claim handling will be addressed internally with the appropriate personnel. Our goal at NARS is to ensure ultimate Customer satisfaction. Since we have been unable to secure needed information by phone, a representative has been assigned to make a personal visit to those parties from whom information is needed so we can move forward with your claim. If there are any other questions, please feel free to contact your adjuster at ************.
            Read 33 More Customer Reviews

            Local BBB

            BBB Serving Central Florida

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