Complaints

This profile includes complaints for AMI Locals LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AMI Locals LLC

  9801 Gulf Dr Ste 5 Anna Maria, FL 34216

• 

  AMI Locals LLC

  3018 Avenue C Holmes Beach, FL 34217-2126

• 

  AMI Locals LLC

  PO Box 1726 Bradenton, FL 34206-1726

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please allow this email to serve as an overview of our vacation stay at Palmetto Point, July 30 thru August 4th. The home itself was beautiful, though it was in very bad condition. I estimate that I was on the phone either via text or a call at least 20 times during our stay. We had housekeepers, plumbers, bug people, a handyman, and an upholstery cleaner all coming over during our intended vacation. We were and are very disappointed that AMI Locals would rent a house to us that was in this condition. We have video and photographs of various things in the house that were wrong if you would like to see them, but I think based on the vendors that came over-their feedback may suffice. My husband who is from ***** grew up going to **** ***** Island and really wanted to show our family. We request a refund for our stay in the amount of 60% off the total cost. 5-Star Beach House Luxury home for entertaining with fully stocked gourmet kitchen with plenty of room for several cooks and fully stocked with everything you need to prepare a gourmet meal...wasnt even a frying pan. Checked in Saturday (July 30th) at 4:00 PM Saturday night Floors in the house were filthy (bare feet black) - 2 maids came and vacuumed/mopped the entire house Sofas in the living room were filthy Kitchen sink faucet was not operating - **** came for an hour and tried to repair it but was unable to fix it. Had to use the bathroom sink for cooking/cleaning AC in master bedroom not operating/cooling and we were unable to sleep in the master bedroom The walls in the house were filthy, marks everywhere. Icemaker didnt work.Sunday (July 31st) Termite droppings on the stovetop - apparently coming from the vent area above the stove. Only able to use the front right burner to cook to avoid termite droppings in food. We would clean these off periodically, but they were always dropping onto the stovetop.

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid AMI Locals, LLC $4,863 for a 1 week stay at Starfish Cottage on **** ***** Island (202 ***********, ******************, **) and checked in on 7/30/22 with children. Issues reported immediately but never repaired include: *Non-working ice maker *3 of 5 indoor TVs didn't work ************ not working *Oven was horrendously loud and would heat for a bit then shut off (unsafe to use) Adding to the frustration: *WE had to clean kitchen counters and cooking area before use. *After sweeping and vacuuming, the floors were still so dirty they still left your feet black. *Numerous personal items left by prior occupants were found including but not limited to: underwear, toiletries and feminine products. *The pool was not serviced during our stay until the day before we were to check out so it was unusable from Wednesday until mid-day on Friday. *One of our children found drugs left in the home. *** was contacted immediately and repeatedly before the police were notified. We first spoke with *****, who said, "Just be glad it isn't needles or a gun as that happens frequently also. I'm going to inform management, contact the police and call you right back." Approx 1 1/2 hours later we called back and had start all over; as, there was no record of our call with *****. Eventually the police and a representative of *** came to the house. The *** representative told us, "We have to retrieve guns all the time". What? UNBELIEVABLE AND UNACCEPTABLE! Homeowners that are paying for property management services and families looking for a clean and safe vacation rental need to be made aware of these "common" occurrences. It's obvious the homes are not cleaned, inspected or maintained. We certainly did NOT get what is advertised and what we paid for. In an effort to negotiate a fair resolution, we have left messages for and emailed ***** (manager's name provided by *******) but she has been unresponsive.

  Customer Answer

  Date: 08/27/2022

  We have heard nothing from the business.

  Business Response

  Date: 11/11/2022

  This guest stayed 7/30 - 8/6. They attempted to extend for an additional week but were unhappy with the pricing. After they were given their rate for extension, on the last full day of their stay, they informed us there was paraphernalia in one of the drawers in the bedroom. These notifications, for us, never happen, so we took this very seriously and immediately contacted the authorities to head to their rental to ensure it was confiscated to return the property back to the safest standard possible. The police were there within one hour of the guest's report, they were met with our Senior Maintenance Technician. After this situation, the guests informed us of other issues that they noticed during their stay, asking for compensation. The guests did admit that they had not informed us when they first noticed them, which made it impossible for us to assist them, as we were unaware. We informed the guests that we are unable to compensate for issues that we are not made aware of. We responded to the one issue we were made aware of in a very timely manner and were unaware of the others until right before this guest checked out. Therefore, we did not and will not be providing a refund at this time.

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a house with a private pool on Anna Maria Island. Upon check in we noted the pool to be cloudy and appeared to have some algae. Notified the company within 40 minutes of checking in. It took 3 days to get someone out to look at it. They shocked the pool, which means it would be at least another 24 hours before it can be used. The communication was horrible, I often had to call and or text multiple times per day. After requesting to speak with someone from management, I was told at least eight times I would be contacted. It has been almost two weeks since we checked out and I've still yet to be contacted. So I essentially paid for a house with a pool for a week that my family was able to use about 2.5 days. If I had rented a house without a pool I would have paid at least $1000 less than what I did. I am attempting to get a refund for the difference but again can't get anyone from management to speak with me or return my calls.

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/01) */ This guest was contacted by our Guest Services Team Lead to rectify their concern with a refund.

• Initial Complaint

  Date:07/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 17, 2022, paid in full $4532.39 for July 2-9, 2022, at the Islands West Resort, ******** ******** in Holmes Beach. July 3, I reached out to AMI Locals and let them know the unit was not satisfactory. Requested placement in another AMI Locals property that was cleaner and less run-down. No response was given to that request. Sent pictures of cockroach, dirt (on ceilings, walls, etc.), sticky and hairy gunk on floors and walls. On July 4, I was asked if there was anything that could be done in the unit to rectify the situation. The attempt to resolve the issue by sending cleaners in was not adequate or appropriate for the situation. I said no because it would need a complete cleaning, spraying for cockroaches, painting, upholstery cleaning and an overall refresh--all of which could not be done in a time frame that would be appropriate for a week-long vacation. On July 5, my family found another place to stay. We left the AMI Locals property at 3:00 pm on July 5. I notified AMI Locals on the same day. AMI Locals states it is their goal to provide guests with a clean and fully functional rental property. The website (********************************************************************) includes a description of the property and communicates what the company commits to provide. Some clearly false descriptions follow: "Brand-new Luxury Villas. Make yourself at home at this brand new construction 2 bedroom, 2 bathroom poolside villa! This top-notch home is beautifully decorated and has all the modern conveniences you could want." They did not provide truth in advertising. The images on the website were obviously very outdated. The couch on the website was fresh and clean, the reality was dark and dirty. It was so b I wouldn't even sit on it. The drapes had brown/red stains on the inside and were dark and heavy. The shrubs outside of the unit looked like at least a couple of years of growth. The front door was moldy. Asked for refund. Denied.

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 11, 2022/08/01) */ Upon check-in, the guest reported issues that would have been easily resolved by our team members. We are always happy to respond efficiently and timely to any issues our guests face. This guest did not allow us to come in for any maintenance and/or cleaning assistance. Per our Terms and Conditions that this guest signed prior to departure: refunds are not guaranteed for early departures. Any early departure from the property and a refund to follow would depend on the rebooking of the property, this guest's property did not rebook for her missed days. We are unable to refund if we are not given the opportunity to resolve issues as they are brought to our attention. Consumer Response /* (3000, 13, 2022/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Could not have been easily resolved. New couch, new paint, deep cleaning, exterminating, etc. was not going to happen within the time frame of our stay. This is a case of false advertising. Pictures of listing were outdated and dishonest. Description included blatant lies. They did not provide what we paid for. AMI Locals has an obligation to provide what is advertised and what is advertised should be up-to-date and accurate. Pictures show what was advertised and the actual condition of the couch and outdoor area with height of shrubs and condition of lounge chairs as evidence of dishonest and outdated advertising. The description on the website at https://www.amilocals.com/anna-maria-island-rentals/villa-1-sailfish includes the following descriptions: "Brand-new Luxury Villas Welcome to Villa Sailfish at The Islands West Resort! Make yourself at home at this brand new construction 2 bedroom, 2 bathroom poolside villa! This top-notch home is beautifully decorated and has all the modern conveniences you could want. Inside you will find a cozy main living space that consists of a kitchen with full-size appliances, an eating area that seats four and a living room with a comfy sofa."