ComplaintsforLilly Bow Peep LLC
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Complaint Details
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Initial Complaint
07/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Waited 4 months to get a mega box from this company. It was supposed to contain 30-40 outfits and accessories. It was a spring and summer megabox. It wasnt supposed to have any holiday items. I got nothing but holiday items. I got 6 outfits and some cheaply made hair bows. I was ripped off $100! It did not contain anything that was listed! She scammed me of my money! She also does not respond to any emails that have been sent! She is a scammer and does not give you what she advertises!Initial Complaint
06/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am beyond frustrated with this “boutique”. After Lily Bow Peep posted several pity posts on Facebook about losing her business due to no orders, i ordered $168.95 worth of items on March 20th. Order number ******. I emailed twice, sent Facebook messages 4 times, and commented on her continued pity posts. I have received no correspondence back. At first I just wanted an ETA of the shipment that is 3 months past due, but at this point I just want a refund. Items ordered: (please note two items were supposed to be “spring”, it is now summer…) Wholesale Hairbow Box Spring/summer mega box Hopping into spring outfit Mystery outfitInitial Complaint
03/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been waiting since January for a box that was supposed to ship in 4 weeks and it just arrived after they changed the original shipping date to arrive way later. The box was advertised 100 dollars for 30 to 40 items PLUS ten free gifts. I didn't get the 30 to 40 items and NOTHING in my box was worth $100. I would like to send the cheap junk they sent me back and get my money back because I didn't receive the correct number of items they advertised for what I had paid.Initial Complaint
12/06/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I spent over $100 on a HUGE order Nov 8th. I bought my child an outfit for her Thanksgiving Pow Wow. She was so excited to have cute little pants, a ruffle sleeve shirt, and a necklace to match. My child is 5 and is in Kindergarten. My child wore this outfit to school for no more than 2 hours. During class, her entire ruffle fell apart (poorly sewn) and her necklace fell OFF HER NECK, and shattered to the ground. My child was SO embarassed she cried. I spent at $25 on the outfit alone. I emailed Lily Bow Peep right away, and offered to ship the shirt and necklace back for a replacement, ship it back for a refund, or for them to just replace it. I even offered to ship it back at MY expense. After over a MONTH of emailing them for an answer "Marie" was supposed to flag my email for the owner. That was over 2 weeks ago. I had to continuously check in for an update on this matter. FINALLY after about my 3rd check in, I got a reply that said "we are not responsible after it has been worn". No apology, no offer to help resolve the matter, absoutely nothing but a rude, disrespectful comment back. I am a single mother of 3 kids, and I work HARD for my money, so the fact that I wasted it on outfits for my child to just fall apart during her first wear really upsets me. Especially the fact that they didn't even offer to apologize. I dont understand how they aren't responsible, yet it's their clothing. My child couldn't even wear it for Thanksgiving, I had to buy a whole new outfit. I think it's a shame that this company only cares about money, and not about their customers.Business response
02/18/2022
Business Response /* (1000, 10, 2022/01/25) */ The customer contacted us first that she did not receive a free gift with her order. We have a special promotion for free gifts. We send an invoice with the order where two different employees check that everything is in the order. The invoice showed that two different people signed saying the free gift was there, even though the customer said it was not. We immediately sent a free gift to her. Then a few weeks later the customer contacted us again saying after her kindergarten child wore her outfit and necklace to school it tore. If an item is damaged or defective upon delivery or damaged during shipment, we would send a refund or replacement right away. This outfit and necklace had been worn and it had been several weeks since delivery, and once an item has been worn we can't send a replacement or refund. We hope this customer does not have a bad feeling in their heart about us and will give us another chance in the future.Initial Complaint
08/13/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order with Lilly Bow Peep for 18 different items. When the items arrived I opened everything. When opening the bag to a pair of shorts, I noticed the button had fallen off. Also, one of the dresses was to be hand washed. As I was hand washing the red from the made on "belt" had bled onto the white of the dress and stained it. I messaged the company through email and their ******** page. In 2 days I received a reply from someone who said they would pass it on to the owner. 2 days after that, the owner, or who I assumed was the owner sent back asking if the button came off during washing...to which I replied, "No, it was already off when I opened the bag." I never received another reply after that. I just want a replacement or refund for my messed up items.Business response
09/10/2021
Consumer Response /* (2000, 9, 2021/09/01) */ Lilly Bow Peep has made this right. They are replacing one of the outfits. Wish they would replace the other as it was not my fault. How was I to know after hand washing like it stated on the tag that the red material would bleed all over the white part of the dress? All well, you win some and you lose some.
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.