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Business Profile

Online Retailer

Legendary® Whitetails
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

2.85

Average of 110 Customer Reviews

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Review Details

  • Lisa F

    Date: 04/22/2025

    Lisa F

    Date: 04/22/2025

    I called and spoke with ****** on Friday, April 18th, he was very helpful and helped me with my return and instructions. I sent an email on Monday, April 21st and received a return email back with an acknowledgement. Great customer service!

    Legendary® Whitetails

    Date: 04/23/2025

    Thank you for sharing your experience with us. We aim to make every experience Legendary. It's always a pleasure to hear that the interaction was helpful. Stay Legendary!

  • Cory E

    Date: 04/20/2025

    Cory E

    Date: 04/20/2025

    Low quality trash. Not even 5 months and the jacket is missing buttons and starting to fray. Horrible Chinese quality junk.

    Legendary® Whitetails

    Date: 04/23/2025

    We are sorry to hear that your purchase did not meet our quality standards. Please reach out to our customer service team for assistance with rectifying this matter. ************

  • Michael D

    Date: 04/19/2025

    Michael D

    Date: 04/19/2025

    They were very kind and good at communication when I needed a exchange

    Legendary® Whitetails

    Date: 04/22/2025

    Thank you for sharing your experience with us. We want every experience to be Legendary. It is a pleasure to hear that we were able to get the item exchanged and we hope you are enjoying your new apparel. Stay Legendary!

  • Dave B

    Date: 04/18/2025

    They responded quickly and clearly. They asked some questions and then answered them all and took care of the issue. Very good service.

  • Kenton F

    Date: 04/09/2025

    Kenton F

    Date: 04/09/2025

    Resolved my problem in a timely matter with quick responses.

    Legendary® Whitetails

    Date: 04/15/2025

    Thank you for sharing your experience with us. We want every experience to be Legendary. It was our pleasure to assist you with your inquiry. Stay Legendary!

  • Maria J

    Date: 02/18/2025

    Maria J

    Date: 02/18/2025

    1 star because of the following. My interaction with customer service on a management level was extremely unprofessional and a bit sassy to say the least. It was an exhausting, 2 month process and while I love the quality of the product itself, Ill certainly be buying elsewhere in the future. And telling my family and friends about this experience that wont fit into a review so they can make up their own minds. But, Stay Legendary!Products? A+Company? Eh. Needs some supervision in HR Id say. This particular woman? Zero stars

    Legendary® Whitetails

    Date: 03/27/2025

    Thank you for sharing your experience with us. We want every experience to be Legendary and apologize that we missed the **** in assisting you. We have read through the correspondence, and it appears that a refund was processed by the team lead assisting you. Have a Legendary Day.

  • Alexander P

    Date: 01/24/2025

    Alexander P

    Date: 01/24/2025

    Terrible customer service. Tried to do a return and the order sat there for 20+ days. Employee ****** H and ***** L went ahead and process a refund without using the paperwork I sent in. Didn't receive fun refund and wasn't able to do an exchange.

    Legendary® Whitetails

    Date: 01/27/2025

    Thank you for sharing your experience with us. We apologize for the delay in processing your return We show a refund was processed on 1/23/25. We welcome an opportunity to correct if the refund amount was not correct.

  • Vera E

    Date: 01/21/2025

    Vera E

    Date: 01/21/2025

    I ordered two shirts from this company December 24. I return them December 26 because they were too big legendary Whitetail receive their item back on January2 and told me to wait 10 business days for my refund. It has now been 20 business days and every time I contact them, they make up an excuse as to why they havent refunded me yet they keep giving me the runaround. They dont answer my emails and this is a horrible customer experience to deal with this ********************** I will never ever purchase something from here again

    Legendary® Whitetails

    Date: 01/22/2025

    Thank you for sharing your experience. This is our busiest time of year for returns and exchanges due to holiday orders. All of our returns must go through a quality check so that we can make sure all returned items are in original condition. We appreciate your patience as we are working diligently to get all refunds processed timely.

  • Zak F

    Date: 01/15/2025

    Zak F

    Date: 01/15/2025

    Terrible return system and customer service. No online return/exchange system. Returns require a printed form with inclusion of written credit card information (completely unsecure) to pay for return shipping, even for exchanges. No confirmation from ** on whether they ever recieved my exchanges on two separate orders, 2-3 weeks after I shipped, and no way to track the online. Had to contact customer service on both exchanges for status update. Was told to wait and theyll let me know. Never got an update. Had to contact again two weeks later. Was told simply my exchange was completed but was never provided shipping information, never received the exchange. Another two weeks and no exchange, no update. I contacted customer service again saying it had been over a month waiting on an exchange and that I now simply want a refund. No response, no refund, no exchange, radio silence. Just lost money.

    Legendary® Whitetails

    Date: 01/22/2025

    Thank you for sharing your experience with us. This is our busiest time of year for returns and exchanges due to the holiday orders. All returns must go through a quality check to make sure they are in original condition. Rest assured your order will be refunded and we are diligently working through the high volume of returns.

  • Donna D

    Date: 01/13/2025

    Donna D

    Date: 01/13/2025

    I had a problem with a jacket where after the first time it was worn one of the snaps broke off. Ormeela was the assistant who replied to my email and was so helpful! I was very happy with the customer service and with the replacement jacket that was sent to me. Thank you so much! I will certainly order again in the future!

    Legendary® Whitetails

    Date: 01/14/2025

    Thank you for sharing your experience with us. We want every experience to be Legendary and we stand behind the quality of our products. We are pleased to hear that you had a positive experience, and we were able to make this right. Stay Legendary.

Legendary® Whitetails is BBB Accredited.

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