Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2023 AMC Roofing was hired to do a roof replacement. There were no issues with the original roof, besides the age, it was originally built in 1979 and solely the age of the roof was making it more difficult to find a homeowner's insurance policy. AMC Roofing completed the roof replacement, and it was inspected, it passed inspection. During installation, communication was what was to be expected. There were two leaks that occurred less than one month after the roof replacement: one in the master bedroom, and one in the garage. AMC Roofing has been contacted on nine occasions of the persistent roof leaks over the past two years. They have come out and responded to a number of those requests, but not every time. Their resolutions would sometimes work for one rainstorm, but most often the repairs did nothing. Water damage has occurred as a result of this negligence. After the eighth leak I hired different contractors refinish and paint the ceiling in the master bedroom, thinking that the roof leaks had be resolved. However, the leaks were not adequately addressed, after eight repairs by AMC Roofing. The water damage is showing again, and I have lost hundreds of dollars and many sleepless nights due to this. The true extent of the water damage is unknown, but one could guess it is surely a much larger issue after all this time. Two years later and I am still having to reach out to find a resolution for an issue that should have been resolved months if not years ago. AMC Roofing was contacted fifteen days prior to the date of this complaint, for the ninth time to resolve this issue, with no follow up since they have acknowledged receipt of my message. Clearly these issues are of no concern to AMC Roofing. I am requesting settlement due to this.

  Business Response

  Date: 01/18/2025

  Hello ******,

  i so apologize for your experience with our staff. i just sent you an email as well. i wanted to let you know that this is the 1st i am aware of any issues at your home. ***** is my eldest son, he and i had a personal falling out and he is no longer with our company and is refusing to forward any messages for us good or bad so i am just finding out about it. please allow me to come out personally and take care of the problem. i would've responded long ago had i known about it. this is not like us to ignore problems and i want to make it right if you would allow me to address the issue. again, i apologize for this and want to get us back on your good side. thank you

  Customer Answer

  Date: 01/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the 2016 hurricane, I selected ***** and *** to replace my damaged roof. They did a good job at that time, and for the next 5 years I had no problems with the new roof. However, in 2022, I like thousands of other ******* homeowners, found out that my homeowner's insurance company was leaving the state, and I had to find a new home owner's insurance company. The new company required a full inspection both inside/outside the home. The inspector was concerned about the status of some shingles on the garage roof, and although I passed inspection, he suggested that I contact *** for a better inspection. I called *****, and he came out immediately, and performed his inspection. When he came down off of my roof, he informed me that he had some concerns about my shingles in several places, and he had taken pictures to send to the shingles manufacturer for their opinion.After not hearing anything from ***** for a couple of months, I tried calling both his and the office telephones to get an update, and never got a live human voice. I left numerous messages on both phones over 2-3 months. I finally gave up calling until about a week ago. I had someone come to clean my gutters, and the gentleman was a former roofer. He told me that my shingles were very dry, and losing excessive granules. Note - I had not mentioned anything to him about my shingles. He then asked how old the roof shingles were. I told him 7 years. He responded "they look anywhere from ***** years old". At this point, I decided once more to try to get ****************'s attention to please come out to check the roof? I just tried calling again this morning, (4th time over the last week) and still even after one year, cannot get a callback, or talk to a live person. At this time I am totally disappointed in *** and it's lack of customer service. According to my ********************** contract with ***, I am still under a 10 year warranty period.