Complaints

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hire this company in Dec 2023, I paid the company a total of $5003.95. The business committed to provide unlimited editing for my entire dissertation, Coaching support, (3 group coaching calls a week & 30 min 1:1, plus a support call once a month. *** assigned me a academic account manager, that was very unprofessional, they promised deadlines which later broke, terrible communication process, disregard of any grievances, failed to provide support calls or coaching. They completely ignore my request to discuss the issues. I have email the owner, the staff, the customer experience manager and sent them a copy of the service log I kept through the process. Not once, they have attempted to meet with me, call or respond via email to address their poor service. Last email was sent 20 April 2024, I received an automated message that someone will respond within ***** hours) , but no one ever called or respond to the email.

  Business response

  05/28/2024

  We recently responded to this clients emails and concerns and so far have received no reply. Additionally this client has not booked a call with her client manager to discuss these concerns so we can resolve any issues. Attached is our most recent communication to the client that has gone unresponded. This client may book a call with our team any time to discuss concerns.

  Customer response

  07/28/2024

  Hello, the emails went into my SPAM folder, and I never saw them until I started searching all my files this week. I responded to the company (attached). However, they requested evidence of me turning in the dissertation feedback to my chair and the chair notes back to them within 48 hours, in order to provide a refund.  However, I waited close to a month for the first feedback, by then, my deadline had passed and I had to submit my own work to the chair.  They didn't provide all the feedback they promised, nor turned in things to me in a timely manner. Additionally they wouldn't respond to the emails for weeks and no coaching services were provided. It is impossible to submit what they ask for if they didn't submit their part to me. How can I reopen this case?

  Customer response

  07/29/2024

  Date Sent: 7/28/2024 10:15:26 PM
  Hello, the emails went into my SPAM folder, and I never saw them until I started searching all my files this week. I responded to the company (attached). However, they requested evidence of me turning in the dissertation feedback to my chair and the chair notes back to them within 48 hours, in order to provide a refund.  However, I waited close to a month for the first feedback, by then, my deadline had passed and I had to submit my own work to the chair.  They didn't provide all the feedback they promised, nor turned in things to me in a timely manner. Additionally they wouldn't respond to the emails for weeks and no coaching services were provided. It is impossible to submit what they ask for if they didn't submit their part to me. How can I reopen this case?

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 26, 2023, I paid $3000.00 to WritersER Inc through Mrs. ********************************* to help and guide me on chapter 4 of my Ph.D. dissertation. Mrs. ********************************* assigned to one Ms. ******* with the email address, *********************************** Ms. ******* promised to email my requested help and guidelines back to me not later than mid November, 2023. Shockingly, I have not received even one sentence from WritersER after paying the $3000.00. Additionally, there has not been any responses to all my calls, text messages, or emails in the last four months. WritersER services is no longer needed as the paper submission date is already past due. BBB, please, kindly help me recover the $3000.00 I paid to WritersER Inc. Thank you in advance for taking up my case and I look forward to hearing a favorable outcome from your reliable organization. Reverently, **************************

  Business response

  05/13/2024

  In review of this concern, it appears we sent the client his work on January 26th after several iterations and feedback. We then called client on the 30th after he stated he did not receive it and confirmed a new email to which we sent it again. A screenshot of the submission is attached. We have not received any request for revisions from this client since this time. We are happy to work with this client to fulfill the terms of our agreement. He can schedule a call with a Client Success Manager and we will gladly assist. 

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I work full-time. Im also pursuing a PhD ******* but currently writing my dissertation. Around Oct/Nov. 2023, an advert popped up on You tube. I noticed the advert had to do with writing a dissertation. This piqued my interest. I decided to watch it. This led to the link below: ****************************************, I watched a video on how the company - WritersER helps you get your dissertation approved in 6 months. Later, WritersER asked me multiple times if I still need help with my dissertation. ***** from WritersER phoned and briefly explained what WritersER does. She scheduled an online meeting for Fri. 11/24/23 where ******** explained the dissertation support program which costs about $12,000. It was grouped into 3 types. I hastily chose the 1st type with 6 instalments. I paid the 1st instalment of $1,942.00 (Invoice #:169) on the spot using my bank account. She sent me a contract and asked me to digitally sign. it there and then. On that weekend, I thought about the challenge to meet up the deals total cost - the University Fall term bill was still outstanding, and I equally needed to register for the Spring term in Jan. 2024. I had a meeting on Mon 11/27 with ********, who explained how to send documents for writing. Then, she arranged for me to meet with ******* the next day. In the meeting with ********, I raised the issue about cost, she dismissed it that she doesnt handle finance but ********. ******** said she would ask ******** to call me. ******** never did. On 11/28, I sent ******** an email about canceling the deal. In the afternoon, I had a meeting with ******* where she just discussed her role as a liaison between me and any Writer to be assigned to me by WritersER. On Wed 11/29, I sent an email to ***** but no response. Finally, on 11/30, I sent another email to ******** and copied Bakeitha. ***************, ******** never engaged with me. I have not yet taken their service and I want a refund, but they continue to send me invoices of arrears.

  Business response

  04/05/2024

  Dear *************,
  
  We hope this message finds you well. We have reviewed your correspondence regarding your request for a refund and wish to address your concerns directly.
  
  Firstly, we want to express our understanding of the stress that accompanies balancing a full-time job with pursuing a PhD. It's a significant commitment, and at WritersER, we strive to provide comprehensive support for our clients during this demanding time.
  
  Upon review, we found that you chose the first type of our dissertation support program and paid the first installment on November 24th, 2023. Our records show that, following your payment, there were multiple attempts by our team to reach out and assist you further, including scheduled meetings to ensure a clear understanding of the process and to address any concerns you might have had.
  
  Regarding your request to discuss financial matters with ********, we apologize for any confusion this may have caused as you have a designated representative who is tasked with meeting with you and handling situations for you. We prioritize clear communication with our clients, and as such we've made multiple efforts to reach out to you as shown in the attachments.
  
  On the subject of cancellation, as outlined in the signed contract, there is a clear policy concerning the time frame and conditions under which a refund may be issued. The contract specifies that our policy of guarantee does not start until the payment plan obligations and specific terms have been met. After thoroughly examining the timeline of communications, it appears that after your first payment you ceased contractual conversations with us.
  
  However, we acknowledge the importance of customer satisfaction and would like to find an amicable resolution. We are happy to provide you support in accordance with the amount you have already paid. However, as agreed to in the contract and the other signed documents we do not provide refunds outside our outlined terms.
  
  Your academic success remains a priority to us, and we remain committed to ensuring you receive the support you need. Please let us know a convenient time to contact you, or feel free to reach us directly by scheduling a call with your Client Success Advisor.
  
  Thank you for bringing your concerns to our attention. We await your reply and look forward to resolving this matter to your satisfaction.
  
  Warm regards
  

  Business response

  04/05/2024

  Additional document.

  Business response

  04/30/2024

  In light of this client's circumstances, he is due consideration of a refund. In order to complete this process he must contact us via email to make a formal request. Once this is received we will review it and resolve this accordingly with him. 

  Customer response

  05/09/2024

  In their consideration, the company - WritersER responded through this platform that I contact them via email to process my refund. I also received a text message from them as well. I have since responded back by sending a couple of emails and text messages, but Im yet to receive any concrete feedback regarding a refund. 
  This is to update you (within the allowable window of 10 days) of the current situation.
  Thank you sincerely for your support.
  Ranmi

  Customer response

  05/13/2024

   
  Complaint: 21533319
  
  I am rejecting this response because:Date Sent: 5/9/2024 1:34:43 PM
  In their consideration, the company - WritersER responded through this platform that I contact them via email to process my refund. I also received a text message from them as well. I have since responded back by sending a couple of emails and text messages, but Im yet to receive any concrete feedback regarding a refund. 
  This is to update you (within the allowable window of 10 days) of the current situation.
  Thank you sincerely for your support.
  Ranmi
  
  

  Business response

  05/13/2024

  To sort this request out the client will have to contact us by scheduling a call with a Client Success Advisor who will ensure the request is processed correctly and quickly. We have attempted to contact this client over the last several months and have received no response. 

  Customer response

  05/22/2024

  I do not accept their claimed method of resolving this matter based on the following reasons:
  They asked that I contact them via email for a formal refund process, which I did, including via text message as well.
  Later, they said I should contact the through Client Success Advisor, even though they did not provide any contact details. However, I still contacted WritersER by sending emails to ****. **** has done well to always respond to my emails, but thats not what I need. What Im asking for is my refund and the case would be closed.

  I have followed up with our department and confirmed the details you provided. We are now making arrangements to resolve this matter promptly. This is a quotation from the WritersER email on the 15th of May. They confirmed that I did not utilize any of their services, yet they are asking me to close the complaint first, then place a call with their team. On what premise? All these appear to erode my confidence in their willingness to refund my initial payment of $1,942.

  Customer response

  05/22/2024

  Date Sent: 5/22/2024 4:03:49 AM
  

  I do not accept their claimed method of resolving this matter based on the following reasons:
  They asked that I contact them via email for a formal refund process, which I did, including via text message as well.
  Later, they said I should contact the through Client Success Advisor, even though they did not provide any contact details. However, I still contacted WritersER by sending emails to ****. **** has done well to always respond to my emails, but thats not what I need. What Im asking for is my refund and the case would be closed.

  I have followed up with our department and confirmed the details you provided. We are now making arrangements to resolve this matter promptly. This is a quotation from the WritersER email on the 15th of May. They confirmed that I did not utilize any of their services, yet they are asking me to close the complaint first, then place a call with their team. On what premise? All these appear to erode my confidence in their willingness to refund my initial payment of $1,942.

  Business response

  05/28/2024

  To resolve this matter promptly, the client will need to schedule a call with a Client Success Advisor and follow the instructions provided and request for information.

• Initial Complaint

  03/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This issue happened in October of 2023, it has continued as I am trying to reverse a charge that the company made on our **************** card as WritersER did not provide any editing services. When they did send their "edited version" it was incorrect and arrived late. I had to make the edits myself to meet my school's deadline. I have many copies of emails and texts involving the account manager and the editor and even had a discussion with their salesperson (********), who did not assure me that they would do whatever it took to fix the issue, she just said that they would cancel the contract and hopefully that I could give them another chance, which there would never be a second chance given how irresponsible, unresponsive they are as an organization. Their ********** ************************************ never once reached out to apologize or to remedy the issue hence, why I am and will continue to add negative reviews so that they do not abuse their privileges and continue to scam other students or vulnerable individuals that need help with their dissertation work. This company is having a lot of issues and from other reviews that I have read, they are not a legitimate editing services company. They are continuously scamming people and not delivering on what they say on their website. I am not sure who those individuals are that they have as testimonials that they have helped many complete their dissertations. DO NOT USE THIS COMPANY EVER FOR ANY EDITING SERVICES.

  Business response

  03/27/2024

  We are more than happy to fulfill the requirements of our contract as outlined in the previously attached documents that have bee signed and agreed to by this client. Per the signed contract we do not provide refunds outside our guarantee and outside the terms as outlined in the signed contract.  We are willing to do whatever it takes to deliver on those terms as provided in the signed contract. If we do not deliver on those terms and documentation required is provided only then will a refund be due. As with our hundreds of satisfied clients we are ready to provide the agreed upon support. 

  Customer response

  04/06/2024

  Dear Ms. ***************************

   

  This was the first email I received regarding any response from WritersER.  As per their agreement, they are not an honest company and are very aggressive with getting a person to sign documents but do not go over the document details with clients.  I am not satisfied with this response as their staff is incompetent and not responsive to any inquiries about things not working.  They feel that communicating through phone text is appropriate for the level of support they claim they provide.  This is not $100 transaction.  This is a $1700+ charge on services they cannot deliver.  If they have hundreds of satisfied customers then why are they so many complaints similar to my complaint online and through other review tools.  I am very suspicious of this company as you never hear them reach out to personally speak to their dissatisfied customers/clients.  They are very aggressive about getting you to sign up and only want to speak to you about their services if you "guarantee" that you will move forward and pay them immediately for services that you do not really know that they provide, but their sales team is very assuring that they are a professional company and can complete Dissertations, edit them or even write them for clients.  They cannot even deliver on basic editing of page numbering and spell check.  This is when I called the sales representative to tell her how disappointed and disgusted I was with their service and all she said was to give them another chance.   I am trying to complete my Dissertation and do not have time for to do extra work chasing their writer around to meet my deliverables.  *****, I did not want to continue or give them a second chance. 

  I ask you to please do not close this issue and complaint because nothing has been resolved and I never received any communication from BBB until this email that you would be closing this complaint.  I appreciate in advance if you can keep this open as this has not been resolved. 

  Thank you,

  **********************************

  Customer response

  04/08/2024

  Date Sent: 4/6/2024 8:36:25 PM
  

  Dear Ms. ***************************

   

  This was the first email I received regarding any response from WritersER.  As per their agreement, they are not an honest company and are very aggressive with getting a person to sign documents but do not go over the document details with clients.  I am not satisfied with this response as their staff is incompetent and not responsive to any inquiries about things not working.  They feel that communicating through phone text is appropriate for the level of support they claim they provide.  This is not $100 transaction.  This is a $1700+ charge on services they cannot deliver.  If they have hundreds of satisfied customers then why are they so many complaints similar to my complaint online and through other review tools.  I am very suspicious of this company as you never hear them reach out to personally speak to their dissatisfied customers/clients.  They are very aggressive about getting you to sign up and only want to speak to you about their services if you "guarantee" that you will move forward and pay them immediately for services that you do not really know that they provide, but their sales team is very assuring that they are a professional company and can complete Dissertations, edit them or even write them for clients.  They cannot even deliver on basic editing of page numbering and spell check.  This is when I called the sales representative to tell her how disappointed and disgusted I was with their service and all she said was to give them another chance.   I am trying to complete my Dissertation and do not have time for to do extra work chasing their writer around to meet my deliverables.  *****, I did not want to continue or give them a second chance. 

  I ask you to please do not close this issue and complaint because nothing has been resolved and I never received any communication from BBB until this email that you would be closing this complaint.  I appreciate in advance if you can keep this open as this has not been resolved. 

  Thank you,

  **********************************

  Business response

  04/08/2024

  As previously referenced concerning the signed contract and terms we are happy, ready, and willing to fulfill the terms as agreed. The terms of our guarantee are outlined on the signed agreement. The client can contact us directly by scheduling a meeting with a success coach at her convenience. 

• Initial Complaint

  02/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up for this service over a month ago and I am not happy with the quality of writing and service. I contacted this service when I was at risk of getting kicked out of school and they made my situation worse. I already paid $1000.00 of a $3000.00 contract and want my money back. I never got a coach or any of the services promised in the agreement. Please help me get my money back and never have to do anything with writersER.

  Business response

  02/26/2024

  As shown in the attached documents, this client has received the work, verified the work and has acknowledged receipt of services. We are happy and willing to comply with our promise as outlined in the contract. Unfortunately this client has not allowed us to continue to deliver on the agreed upon services as outlined in the contract.

  Customer response

  03/11/2024

  *****. I have not heard back from you about the partial refund. Can you tell me when and the amount I will receive? Thanks ************;
  

  Sent from my iPhone

  
  

  On Mar 4, 2024, at 7:08 PM, ********************************* <*****************> wrote:
  
  

  *****. I am so very sorry. I have no money and would appreciate the partial refund. I never submitted any of the documents which is the only one you gave me when they threatened to kick me out of school. I would be willing to sign a statement stating that no documents were used or submitted to my chair and will never be used by me in the future.  Let me know. ************;
  

  Sent from my iPhone

  Business response

  03/23/2024

  As indicated in the present arrangement and the previously attached contract we have remained in constant contact with this client and have readily provided revisions and support as required by our contract. You will also note that a refund was requested within one month of this individual becoming a client. As per the agreed terms of the contract this is in violation of our terms and policy..We are ready and happy to continue working with this client to fulfill the terms of our agreement.

  Business response

  03/23/2024

  We will be happy to communicate directly with this client and further to see how we can resolve this situation.

  Business response

  03/25/2024

  Date Sent: 3/23/2024 4:11:20 PM
  We will be happy to communicate directly with this client and further to see how we can resolve this situation.

• Initial Complaint

  09/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  WritersER did not provide any of the promised or guaranteed benefits for using their services. They did not provide any content review, or editing. They do not respond to my emails and I have not received anything back from them when they tell you that you will hear back in two weeks. I have been requesting a refund and I have been ignored and have no response. This company should be closed down because it’s services are fraudulent and they have no accountability for services done in good faith. Although they are a writing service, they do not use writers with training. I can tell because I had to have what they returned edited by another company. This company is a scam. Lastly, as a person with a disability, there was no consideration or respect shown to me.

  Business response

  09/06/2023

  Dear ***** *********
  
  Thank you for notifying us of the concerns raised by one of our clients. We appreciate the role BBB plays in mediating concerns and take all complaints seriously. We would like to provide a detailed response based on our records and company policies.
  
  **1. Communication & Services:**  
  As a business committed to providing excellent service, our policy is to respond to all emails within 24-36 hours. Upon reviewing our records related to this complaint, we found that we have been in consistent communication with the client. The client received an updated and edited draft on August 15th, to which they acknowledged receipt. Since then, we have not received any further communication, requests for revisions, or other inquiries from the client. Moreover, we have consistently sent messages inviting the client to our training sessions each week.
  
  **2. Refund Policy:**  
  We maintain a transparent refund policy that provides guidelines on obtaining a refund, along with the necessary documentation required. If the client has followed this procedure, we are open to discussing a resolution and reviewing their request.
  
  **3. Quality Assurance & Writer Training:**  
  Ensuring high-quality content is our utmost priority, and we pride ourselves on a 90% success rate along with numerous positive reviews. All our writers undergo comprehensive training to ensure the content produced aligns with our standards. We deeply regret any perceived inconsistencies in the content delivered and are open to providing further revisions if required.
  
  **4. Disability Consideration:**  
  It is disheartening to hear that the client felt overlooked or disrespected due to their disability. Respect, empathy, and inclusivity form the foundation of our company values, and we take any deviation from these standards very seriously. We are eager to understand more about the client's experience in this regard and ensure that all our clients are treated with the utmost respect and consideration.
  
  **Moving Forward:**  
  To work towards a resolution:
  
  - We kindly request the BBB to facilitate direct communication between the complainant and our customer service team. This will allow us to address their concerns more comprehensively.
    
  - We would like to offer a direct line of communication with our management team for the client to express their concerns and arrive at a satisfactory resolution.
  
  - If the client feels that the content requires further editing or revisions, we are open to rectifying it immediately.
  
  Our primary goal is to ensure the satisfaction of our clients, and we appreciate the opportunity to clarify our stance and address the concerns raised. We look forward to working towards a positive resolution.
  
  Warm regards,
  
  Anthony R*******  
  CEO, WritersER Inc.

  Customer response

  09/07/2023

  
  Complaint* ********
  
  I am rejecting this response because:Date Sent: 9/7/2023 10:16:08 AM
  

  Hello,

  I have no problem communicating with the business if they would respond. Consistent communication does not require the client to have to consistently contact them. The draft that was sent to me was ten pages when the draft I sent was over 20 pages, so they did not return or complete the full draft. I have gone weeks without a response and have not had one since the date mentioned of August 15th except to tell me that I would receive the draft shortly which I did not receive, that was on August 16th. I since sent two additional emails, one on the 31st and another on September 1st. So the person who responded is either unaware of the communication or is not responding in good faith. Please see the screenshots attached to see the consistent communication on my part, not theirs, and I did not include text messages that I sent as well.

  Please advise,

  ******* *******

  
  
  Sincerely,
  
  ******* *******

  Business response

  09/07/2023

  Thank you for your detailed response and for highlighting specific areas of concern. We sincerely appreciate your patience and feedback as it helps us better serve our clients.

  
  Draft Length & Quality:

  
  We deeply apologize for the oversight in providing you with a draft that did not meet your expectations or the original length of the document you provided. Please know that we are committed to delivering content that aligns with your requirements. We are more than happy to provide a draft that meets the desired page length and addresses any specific concerns you may have.

  
  Communication Concerns:

  
  We pride ourselves on our communication policy of responding to all emails within a 24-36 hour timeframe. We are currently not aware of any missed emails on our end; as there have been no returned messages to us via the contact by which you acknowledged the draft receipt, however, we acknowledge the discrepancies you've pointed out. Your experience serves as an important reminder for us to continuously refine and improve our communication processes.

  
  Immediate Resolution:

  
  To ensure swift and satisfactory resolution:

  
  We will arrange for one of our senior team members to reach out to you directly, ensuring that all your concerns are adequately addressed and the required corrections are made promptly.

  
  We will expedite the completion and delivery of your project, ensuring it meets the standards you expect from us.
  We genuinely regret any inconvenience caused. We remain committed to ensuring the satisfaction of our clients, and we will take every necessary step to rectify this situation. We look forward to putting this matter behind us and delivering the quality you expect from

  WritersER Inc.

  Warm regards,
  Anthony R*******
  CEO, WritersER Inc.
  
  
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩