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Business Profile

Auto Auction

Auto Auction Mall, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Auction.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction 06/20/23 and 06/24/23 I purchased two vehicles. $10,042 for my Vehicle off Auction on 06/20/23 $3,862 for my 2nd Vehicle off Auction on 06/24/23 *********** was the middle party between the auction seller and buyer. They purchased the vehicle on my behalf off the auction.I am currently trying to transfer the Title to my name at the *** in ********** but I am being asked for a Countersignature which I have no way of acquiring since the business has closed since last year. I tried contacting via phone and email and no returns. The phone number is out of service and their email just bounces back. Their website is also down. I need to resolve this ASAP.

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Left a deposit with the Auto Auction Mall towards the purchase of a bus of $2,500.They have since gone out of business. They left an email address which I used, but received nothing in return. I believe they have no intention on refunding my, & many other peoples ******** my message to them I said I would be more than happy to take a bus if that was easier since money might not be available, but their inventory is. Thank you for you help,******

  • Initial Complaint

    Date:08/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I had money deposited into this business (Auto Auction Mall) because I wanted to buy a car through the online auction. However, now the website is closed and I cant contact anyone to get my money back.

  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed $600 on deposit with Auto auction mall. I was assured that if no vehicle was purchased that the $600 would be refunded. I have the initial emails. Seems like the business has been shuttered Without any warning, and someone is walking with all the money. I would like to recover the $600 that I deposited. Ive reached out to their customer service phone number which has been disconnected, Ive reached out via email, which has not been returned. Any assistance would be appreciated.

  • Initial Complaint

    Date:07/30/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made deposit with credit car for 2500 they suppose to give back its all I want

  • Initial Complaint

    Date:06/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a vehicle through the company. After I paid they send me a title reassignment supplement. They said they will follow with the title once they get it from the copart. I never received the title for for a year now. I called copart they do have the title and can not release to me as Auto auction Mall was the buyer. Now i am stuck with a car with no ******.

  • Initial Complaint

    Date:04/11/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/10/2023 I signed up for a new account and deposited $600 into the account to use towards auto auction bidding.This business would place a bid on my (customer) behalf for a vehicle ****************** from the ******* of ******** This ******* acted as a broker for customer who didn't have a business licence.I never heard from the ******* as they were having trouble sustaining their *******. I have a current email address and a valid phone number on file with the *******.

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Gave an initial deposit of 10% of what I would be willing to bid on a vehicle a few years ago. Didnt win the vehicle but Left the money in my account for future possible purchases. Later upped the amount to a total of $1,300 due to a higher value vehicle up for auction which I bid on and even though I was the high bidder they stated that I didnt win the bid because the seller charged his mind. There was no upset price on the item. So anyway, I still have $1,300 on the books in my account with them. I checked their website a few months ago and they stated that for certain business reasons that they were temporarily suspending activities. Then when I checked again approximately a month later I got a notification that they were closed. There was no mention about the obvious such as money in clients accounts that they had and how to go about getting a refund. I emailed them regarding a refund but have not received any reply. Im pretty sure someone is walking away with thousands upon thousands in funds in peoples accounts. I understand about businesses failing but this is supposed to be client money that was supposed to be put on the side and held for future purchases. Also I kept getting website prompts to increase the money in my account to be better prepared. In closing it is looking very obvious that some individual is no longer interested in running his/her business and is intending to close down with as much of other peoples hard earned money as possible.

    Customer Answer

    Date: 04/15/2024

    I recently was contacted by ***** at Auto Auction Mall. He was very professional and agreed to refund the money I had in my account. It will be wired to my bank account. 
    If you do not hear from me again the case should be considered resolved. 
    Thank you so much. 
    Sincerely

    ***********************

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have my $600 deposit and they closed their business i need a refund

  • Initial Complaint

    Date:03/24/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used auto auction mall to purchase cars so I could either part them out or fix them up to sell. To be able to actually bid or buy now you would have to place a deposit to be able to have purchasing power. The last time I purchased I placed a $1000 deposit. $500 was the buy it now price which I paid but had to wire transfer the auction closing fees. Why I couldnt use the other $500 is beyond me but needless to say I had $500 still on my account. Life happens and work plus winter made it not the most friendly to be doing work outside in the northeast. So since its march I decided to start looking for cars again. To my shock I find out auto auction mall closed in February with absolutely no form of contact to let anyone know they were closing. All they left was an email address to contact them with leaving no instructions on how to recover anyones deposit. So I emailed them from three different emails in a ***************** that they would respond to one of these. Wouldnt you know obviously after almost a month now I have received no response and cant even deliver messages to them now via email. So they intentionally closed a business that Im sure a lot of people had deposits with and left no instructions how they will be refunding them. Also they are not responding to anyone and cannot get a hold of them. They have committed fraud and must be hold liable for this. Stealing money straight up from people and businesses needs to be dealt with immediately

Auto Auction Mall, LLC is NOT a BBB Accredited Business.

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