Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Wellis Mandala Hot Tub directly from Wellis in September 2024. Started having issues with the tub in January 2025. Lights not working WiFi Not Working Side panel warped Corner panels falling off After almost three months trying to get these resolved, and working with ****** **** (sales manager) for two months, he is still not able to even get someone to come out and look at the tub. Wellis either needs to provide warranty support in a timely manner, or accept a return of the tub and provide a complete refund of all money paid.

  

  Business Response

  Date: 04/01/2025

  We sincerely apologize for the inconvenience and frustration experienced with your hot tub.

  We are actively working to resolve this matter and have escalated the service request to ensure a technician is dispatched to your location as soon as possible. We acknowledge that these issuesspecifically regarding the lights, Wi-Fi , and panel issuesshould have been addressed in a more timely and effective manner. Our goal is to fully restore the tub to working order under the terms of our warranty as soon as possible.

  Again, we thank you for your patience and sincerely apologize for the delay in support.

  Sincerely,
  Wellis *************************start="1302" data-end="1305">

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23140551
  
  I am rejecting this response because:

   

  Technician finally came out to repair the warped side panel yesterday (4/17).  The panel was the wrong color and wrong size.  Sent email to Wellis, and no response yet.  We are getting close to three months trying to get this resolved.
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 04/21/2025

  Dear *** ******,
  

  Thank you for your message, and we sincerely apologize for the continued inconvenience. Weve already reordered the correct panel based on the measurements from the technician, and well make sure its the right size and color. As soon as it arrives, well schedule the installation at your convenience.
  

  We truly appreciate your patience and are committed to getting this resolved as quickly as possible.
  

  Warm regards,

  Wellis Customer Service

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hottub with an extended warranty from Buenospa on 5/24/24. I never felt the hottub reached it's maximum heat which is 104. I had it tested and indeed it only got up to 99 although the screen said 104. I reached out to Buenospa via email and phonecall over the past week. To this point no one has responded to me. A totally different experience than when purchasing. They were in touch with me daily. Money Spent: $5598.99

  

  Business Response

  Date: 03/07/2025

  Dear Mr. ********

  It was a pleasure speaking with you earlier today. We sincerely apologize for the inconvenience and frustration you have experienced while trying to reach us.
  As discussed earlier, the email address you contacted has been discontinued, which is why your messages were not received or responded to. We regret this oversight and any misunderstanding it may have caused.
  Regarding your hot tubs heating concern, we will work on resolving the issue as soon as possible under your extended warranty.

  Again, we apologize for any lapse in communication and appreciate your patience. We look forward to assisting you and ensuring your hot tub functions as expected.

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:03/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a BuenoSpa Chicago Hot Tub on 2/11/2025 for $5,684 which included the following products:Chicago Hot Tub Extented Warranty Period + 2 years Spagrip (stand)Easy Cover Lifter Smartphone Option Floating Wirless Sound Speaker Arctic Max ********** Easy Step I received a note that my spa was going to be set up with delivery on 2/26/25 and was given a Pro # that this would be shipped with ***** Express. After multiple days of no updates on tracking I called ***** Express who told me the spa had not been made available to pick up. After having to call BuenoSpa customer service multiple times I spoke with individuals who told me there were issues and my spa would ship out this week (WE 3/8/25) and arrive by early next week at the latest. My shipping tracking info still shows the *** hasn't been picked up and delivery hasn't started. I am requesting either a full refund or to have someone speak with me from customer service with a guarantee that my product will ship soon.

  

  Business Response

  Date: 03/07/2025

  Dear Mr. ************************ you for taking the time to speak with us on the phone yesterday. We're glad we were able to resolve this unfortunate delivery issue. Please do not hesitate to reach out to us directly if you have any questions.

  Thank you,

  BuenoSpa Customer Service

  Customer Answer

  Date: 03/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ***********

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hot tub(Hollywood model) online 12-19-2024 for $ ******* First off the pricing was different online ( Xmas deal promotion) included $1800 worth of upgrades.1. Built in music systems $500 2.waterproof tablet. $300 3.upgraded insulation. $400 5.easy step. $250 6 WiFi setup $300 Items 1,2, 5 didnt come with shipping Order # **** was shipped by ***** shipping on *****. It arrived on 1/3/25 I called bueno on 1/3 and advised it appeared to be damaged ( I had to call over 5 times to speak with someone. They told me a mgr would call me back . I didnt receive a call back for about 10 days . I also made calls to them every day, never gets to speak with someone. Then on day 10 a mgr called me and told me to fill out a warranty claim form , I filled out claim form and was denied because I reported it to late ( with in 10 days)During this time I looked closer at the construction of the hot tub , I observed and documented that multiple support brackets/ framing was not s**** or fastened to the structural components of the hot tub. , on top of the damaged bottom pan (hole and cracks) I forwarded this information to mgr (******) he spoke with his supervisor , and I was told they would replace the hot tub , but only if I remove the cc charge back. Currently I have not received any response from bueno at this time !So I dont know what is being done with the refund, replacement and pickup of this damaged product

  

  Business Response

  Date: 02/03/2025

  Dear *****,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration you have experienced and appreciate the opportunity to resolve this matter. As discussed, we have agreed to replace the spa for you as part of our commitment to ensuring your satisfaction. We understand that you need a few days to evaluate and decide on the best solution moving forward. Please know that we are here to support you during this time, and once you are ready, we can proceed with the necessary steps to resolve any issues related to your spa.
  In the meantime, if you have any questions or require further assistance, please do not hesitate to reach out to us directly.

  Thank you,

  Wellis Customer Service

   

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For order 8976 Ordered the Dallas hot tub on 1/19. It was the last day of a special offer. As shown in the attached photo it states delivery in about 2 weeks. I bought the hot tub at this time for two reasons. One to get the deal they were offering. Two because two weeks would allow me enough time to be prepared for the hot tub and I would be able to go on my vacation and not have to worry about it arriving until a week after I got back. Order confirmation email stated it would take 3 business days to process and then it would take 7-14 days for the carrier to pick it up. Some how it was shipped in only 3 days. I called customer service and they told me not to worry but it will be returned to them and I would be shipped another. I gave them a preferred delivery of 2/14. They said no problem we will take care of it. I noticed the shipment was still being delivered the next day so I decided to try to contact costumer service through chat this time. They said dont worry about it because I can schedule it to be delivered whenever I want to when they call. I was relieved. Then I get a phone call today from ***** telling me I have to schedule a delivery by 1/30 or I will be charged for storage or it would be sent back. They also stated someone had to be here for the order to be delivered. We arent scheduled to get back from vacation until late on 1/30. I am beyond disappointed at this experience so far. Now I have to potentially cancel my vacation and be charged because it has to be delivered during my vacation. I expect to be contacted by someone asap and at the very least be refunded for the shipping and possibly more depending on if I have to cancel my vacation and lose money. Maybe to keep this type of thing from happening the customer should be contacted to make sure its ok to ship earlier then expected and not to tell customers things that are just not true

  

  Business Response

  Date: 01/28/2025

  Dear *****,
  Thank you for reaching out to share your concerns regarding your recent purchase of the Dallas hot tub. We sincerely apologize for the inconvenience and frustration you have experienced. Our **************** manager has left a voicemail for you. Please return his call at your earliest convenience and we will do our best to resolve the issue for you. 

  Thank you,

  BuenoSpa ****************

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22854481
  
  I am rejecting this response because: just keeping this open so its not closed. I have made contact with someone that reached out. Resolution is in process 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 02/19/2025

  We have reached a resolution with Mr. ******* directly.

  Thank you,

  Customer Service

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Wellis Taurus spa from ****** Hot Tubs in December 2021. Over the past three years, the *** has experienced numerous issues, which I have attempted to address through the warranty program.This summer, after being unable to reach the warranty providers, I hired an independent spa service to inspect the hot tub. They determined that overheating had caused internal damage, including to the pipes, which is why the spa is leaking. The service technician recommended pursuing warranty coverage with Wellis.I have been in consistent communication with Wellis warranty department, but they have not inspected the spa. Instead, they immediately denied a replacement, despite the *** being within the warranty period. This is unacceptable for a product that cost $10,000. I request that the spa be replaced in accordance with the warranty terms.

  

  Business Response

  Date: 01/16/2025

  Dear *****,

  We sincerely apologize for the challenges youve faced with your Wellis Taurus spa.
  We have reviewed your case, and unfortunately, we cannot offer a replacement as the issue can be resolved by the dealer you purchased the spa from. We assure you that the issue with your spa will be repaired and covered under warranty. We understand how important it is for your spa to be in proper working condition, and we are committed to resolving this matter promptly. To proceed, we will arrange for a qualified technician to inspect and repair your spa.
  We regret that your experience has not met your expectations, and we appreciate your patience as we work to make this right. Should you have any additional questions or require further assistance, please do not hesitate to contact us directly at ********************************************************************

  Thank you,

  Wellis Customer Service

  Customer Answer

  Date: 01/22/2025

  Hi - 

  The response from Wellis is not acceptable.  I would like to reiterate that my husband and I filed a warranty claim with Wellis on 10/22/2024, and again on 11/20/2024 (both attached).  We then received an email from Wellis on 12/04/2024, and my husband & I have responded multiple times since then to Wellis and we have received no response.  We have also sent the attached pictures to Wellis and the dealer (Vienna Hot Tubs and Spas).  Our hot tub severely overheated to over 135 degrees Fahrenheit, causing the piping to bulge and permanently leak (which has in turn killed our backyard grass), also causing the hot tub cushions to warp, and also causing near damaging physical harm to myself, my husband, and our children when we briefly entered the hot-tub on the day it overheated to above 135 degrees F.

  The local dealer who the hot tub was purchased from, Vienna Hot Tubs and Spas, has visited our home to inspect our hot tub and agrees that the hot tub cannot be repaired and needs to be replaced.  I also understand from our correspondence with Vienna Hot Tubs and Spas that they have received no response from Wellis either.

  Therefore, I would like Wellis to explain the rationale for why Wellis believes "the issue can be resolved by the dealer you purchased the spa from" - when #1, Wellis has not ever sent anyone to physically assess the hot tub; and #2 when Wellis has not even attempted to investigate the issue with me / my husband, nor with the dealer (Vienna Hot Tubs) to our knowledge.

  This has been an absolutely terrible experience that we need Wellis to actually focus on providing a real level of effort and attention to.  We do feel the hot tub needs to be replaced.  I decided to make such a significant investment and purchase the Wellis hot tub initially because Wellis was supposed to be the best.  I know that this experience from Wellis should not be an accurate representation of Wellis as a company.

  I look forward to a prompt and thoughtful response.

  *****

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22801010
  
  I am rejecting this response because:

  The response from Wellis is not acceptable.  I would like to reiterate that my husband and I filed a warranty claim with Wellis on 10/22/2024, and again on 11/20/2024 (both attached).  We then received an email from Wellis on 12/04/2024, and my husband & I have responded multiple times since then to Wellis and we have received no response.  We have also sent the attached pictures to Wellis and the dealer (Vienna Hot Tubs and Spas).  Our hot tub severely overheated to over 135 degrees Fahrenheit, causing the piping to bulge and permanently leak (which has in turn killed our backyard grass), also causing the hot tub cushions to warp, and also causing near damaging physical harm to myself, my husband, and our children when we briefly entered the hot-tub on the day it overheated to above 135 degrees F.

  The local dealer who the hot tub was purchased from, Vienna Hot Tubs and Spas, has visited our home to inspect our hot tub and agrees that the hot tub cannot be repaired and needs to be replaced.  I also understand from our correspondence with Vienna Hot Tubs and Spas that they have received no response from Wellis either.

  Therefore, I would like Wellis to explain the rationale for why Wellis believes "the issue can be resolved by the dealer you purchased the spa from" - when #1, Wellis has not ever sent anyone to physically assess the hot tub; and #2 when Wellis has not even attempted to investigate the issue with me / my husband, nor with the dealer (Vienna Hot Tubs) to our knowledge.

  This has been an absolutely terrible experience that we need Wellis to actually focus on providing a real level of effort and attention to.  We do feel the hot tub needs to be replaced.  I decided to make such a significant investment and purchase the Wellis hot tub initially because Wellis was supposed to be the best.  I know that this experience from Wellis should not be an accurate representation of Wellis as a company.

  I look forward to a prompt and thoughtful response.

  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a New York hot tub with them last February 24, 2024 Last December 2024 all of a sudden the 18 jets of my lounge seat stopped working I filed the service request form and emailed their warranty department Its has been 3 weeks now and they have not done anything about it despite of my effort of making follow *** with them for 4 times already This is their advertised warranty in their website that made me believed it was a good buy :Buenospa limited warranty details:* Structure: 7 Years * Shell: 7 Years * ***** Components: 2 Year * Plumbing: 2 Year * Labor: 1 Year Extended Warranty period +1 year I even paid an extra $199.00 for their extended warranty Obviously, they are not serious at standing by their product and promise There are lot of hot tub repair companies here in ********* For I was told that they will contact them to service my needs I dont ever understand whats taking them so long to call someone here to fix my hot tub Please help me resolve my frustrations and stress in dealing with my problem with this company Thank you so much God bless and more power !

  

  Business Response

  Date: 01/10/2025

  Good morning **************************** sincerely apologize for the issue you've experienced with your BuenoSpa. We are working hard to find a service provider in your area and hope to have a service call scheduled soon. Our **************** Manager has sent you a separate email on this matter as well.

  If you have any questions, please feel free to email us back at ************************************************************. 

  Thank you,

  BuenoSpa ****************

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** And ******** ***** ****** De Dios

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a warranty claim on the 11/10/24 due to the shell cracking/crazing that I noticed during my regular maintenance drain/refill the hot tub is less than a year old. Is not in direct sunlight sits under a canopy and even purchased the cover through them. The only response I have received via email was on the 11/13/24 that the claim has been started. I have emailed them and called them several times and left messages with no return calls or emails. After reading through several BBB complaints this company does not seem to honor their warranty.

  

  Business Response

  Date: 11/26/2024

  Hi *****,

  Thanks for taking the time to speak with our **************** team earlier. Please know that were fully aware of your concerns, and were working on resolving your warranty claim as quickly as possible. We will reach out with a resolution within the next few days.

  Thank you,

  Wellis ****************

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22596500
  
  I am rejecting this response because:
  
  I am still waiting for a response back on this claim from the company on how this will be resolved, I was told to call back 12/3 to follow up I had to leave a message. I spoke with a person (Apollo) on 12/3 in the technically department and they were not very helpful on getting this resolved. I called again this morning and spoke with Apollo again he had no idea who I was even after speaking with him less than a day again. Hopefully I hear back from them soon so I can put this behind me. 
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 12/20/2024

  This issue has been resolved. 

  Thank you!

  Customer Answer

  Date: 12/21/2024

   
  Complaint: 22596500
  
  I am rejecting this response because:

  I am still currently waiting for the discount as promised, I was also told that this will not void my warranty. Until the discount is received this issue is not resolved.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hot Tub stopped working. Tub part that went bad was a circuit board. ************* has a two year warranty. Bueno Spa, told me it was covered under warranty and that they'd send me a new part. ************* never arrived I called Bueno Spas, talked with their manager ******. ****** told me that he would look in to the situation he text me back and said he would send me the shipping information. I never received any shipping information and can no longer get in touch with him. He doesn't return phone calls and doesn't answer his text messages. All I want is the part to repair my hot tub.

  

  Business Response

  Date: 11/21/2024

  Hi ****,

  We sincerely apologize for the inconvenience caused to you by the backordered item. We were able to ship it via ***** yesterday. The tracking number is 420684721569. Please reach out if there is anything we can do for you.

  Thank you,

  BuenoSpa Customer Service

  Customer Answer

  Date: 11/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchase hot tub on Tues. Sept. 3 tub was delivered approx. Sept. 29.I installed the hot tub and it did not work from the get go. I called customer service and you have to leave a message and to this day i haven't got a call back.I was able to call a salesman and he gave me tech support # called several times before finally getting ****** he had me send pics to make sure i hooked it up correctly and it was. Said they would send out a replacement part. Finally got the part after 2 weeks of zero communication. Installed the part and tub still does not work. After about 15 phone calls finally got ****** again last monday and he said i would get an email that afternoon with them sending all new parts. No email as of tonight Meanwhile i have asked for a refund, i have asked for a new tub and i have asked for an rma and zero response. It says on their website that they are a+ with you, but i cant believe that i am the only one. I was in this business for 15 years so atleast i know how to work on them. I cant imagine a regular person getting one of thses and the trouble that they would have.

  

  Business Response

  Date: 11/21/2024

  Hi ****,

  We sincerely apologize for the inconvenience caused to you by the delayed shipment of these items. We were able to ship the items yesterday via ***** Tracking Number 420684721764. Please do not hesitate to reach out if there is anything we can help with.

  Thank you,

  BuenoSpa Customer Service

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22532788
  
  I am rejecting this response because: I have made over 30 calls ( all unanswered ) after ****** said he would ship parts and send email conf. that day. I still don't have a hot tub to use almost 60 days after receiving it. I have asked for a refund (with no response ) i have asked for an r.m.a. ( with no response ) It is not my responsibility to fix this it is yours. It just so happens that i was in the industry for 15 years so i was willing in the beginning to work on it. I have gone on vacation now and will not be back for a month. Before i left i had zero communication so i drained the hot tub and it is sitting awaiting you to pick it up.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 11/26/2024

  ****,

  We sincerely apologize for the frustration and inconvenience youve experienced. The replacement parts were shipped and have been delivered on 11/19 and 11/23 according to the ***** tracking information. While we regret the delays in communication and resolution, please rest assured that we are fully committed to addressing your concerns.

  Thank you,

  Customer Service

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22532788
  
  I am rejecting this response because:

  As i said before ( and they still havent responded to )  I should not have to repair a brand new spa, I should not have to contact bbb to get a response from a business.They have made no attempts to contact me to resolve anything that i requested previously.
  
  Sincerely,
  
  **** *******