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Find a Location

Pineapple Clothing has 1 locations, listed below.

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    Business ProfileforPineapple Clothing

    Online Retailer

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3300 NE 192nd St # 1513, Aventura, FL 33180-2435
    BBB File Opened:
    11/13/2017
    Business Management
    • Ms. Ivanna Griner, President
    Contact Information

    Principal

    • Ms. Ivanna Griner, President

    Customer Contact

    • Ms. Ivanna Griner, President
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/07/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    The entire experience from purchase to return has been long & awful. First off, the material for the athletic ************** bras is cheap and thin like a bathing suit, it's stretchy but not at all hugging & no support.. you can find a much higher quality fabric from other companies for less money. Also, the sizes were not right. I tried both small and medium (************** bras) just to see which fit better, not realizing I'd have to pay the costs involved in returning items that didn't fit? The small was small with weird seams & the medium was long & large. Honestly, the pants looked ridiculous on and the sports bras were tight with zero support. Lastly, they claim free shipping to receive the items, but it costs money to return them ($10.40). And even worse is the timing of everything. It took 2 weeks just to receive the items (items made in the ** usually arrive in 5-7 days). I returned all of the items the very next day and Ive been waiting nearly three (3) full weeks now for my refund ($140). They make you wait 15 business days (which is 3 weeks btw) from return date to get your refund? Ive never heard of this, usually its **** days. They dont answer their phone, they dont call you back if you leave a ********** email response dealing with my situation is 100% generic, they refuse to answer my questions.

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joanna S

    1 star

    04/24/2023

    I ordered 100 pairs of leggins from this company whole sale in 2021. I am not a store so these leggins were meant for instructors of my fitness business and to be used over time for promotions for class attendance, for free promotions, and to be at our booths at fitness conferences. This was an investment for publicity. I spent money to put my logo on the pants. Over the past one and a half years I've given about 30 or so pairs and a few people have purchased them at fitness conventions. I too have three because my first pair ripped in the **** seam. I thought I must have washed it wrong, so I got another pair, but it too ripped. I'm on my third pair that also ripped and all of the instructors I gave these pants to have also had ripped pants within one or two washes. I realized this slowly and I reached out to the company to let them know that the 100 pairs were sewn wrong. I bought a trial pair of the same leggings from their own website that has not ripped, so it led me to believe they sent me 100 bad leggings. When I reached out I was told they didn't have wholesale anymore, (even thought it says they do on their website). When I asked through email to be in contact with the person in charge of customer satisfaction with the product they told me they don't have that. They said customer service only helps people find the correct size. Then they told me my case is closed because I hadn't complained soon enough. This was all through email. I even sent a video explaining that I still had around 70 unused pairs and that I am not a store, but I got no response. I wouldn't recommend this company because they do not have a customer service. I tried calling and no one picks up the phone.

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