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Business Profile

Skin Care

Gle Skincare, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased skin care products through this company 3 times over the past several years (each order $90-120) In my latest shipment I received a faulty product with an unpleasant smell. I have reached out to the company 3 times through email (I cannot find a phone number) and have had no response.

    Business Response

    Date: 03/26/2024

    We are sincerely sorry for the trouble this customer is going through.
    However, w have not received any communication via email or otherwise from them and we were not aware of the situation.
    Our customers are *********** replacements or refunds as long as we receive communication so we can propperly address the issue.
    Based on the description of this situation, we cannot conclude which item she is referring to and we need that information to proceed with the resolution.
    It is also not clear if the customer is seeking refund or replacement.
    It would be most appreciated if we could get more information to resolve the problem at hand up to the customer's expectations.
    Sincere regards.

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** for 3 face creams totalled $79.65 shipping label was created but no record that it reached ***** I would like a refund because as of yet there is no record.

    Business Response

    Date: 01/17/2024

    On December 6th, 2023, this order was fulfilled.
    On December 17th, the customer reached out to change their shipping address.
    Because the order was already in transit, we had to call **** and make the shipment return to us.
    After the new address was provided, we proceeded to ship the package again at no cost to the customer.
    This package was delivered to the newly provided address and no other communication has been received from the customer.
    Here's the tracking for the second order that was delivered:
    9400111206217536872986
    We did everything the customer requested.
    We do not think that there is anything else that requires compensation.
    All the previously explained will be confirmed with the attachments with a timeline that allows comprehension of the situation.

  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two creams, order ***** on July 8, 2023. $81.85. On July *****. They emailed me July 13, 2023. They answered:"Your order is scheduled to be fulfilled before July 30." "The product you ordered is currently unavailable. Our trusted supplier...experienced a shortage...Please bear with us for a few more days; we guarantee your package will be shipped soon." [I have the email]I have been calling, emailing since July 30, 2023. No one answers the phone. I message them. No one answers back. I emailed them, no one answers back. I still have not received my order. It is impossible to reach them by phone. I just want a refund and it appears they are evading my attempts to contact them. CUT AND PASTE EMAIL BELOW (could not upload):Re: Order #***** confirmed ********************** Jul 13, 2023, 1:17?PM to me Hey there, *************Thank you for your communication. Your order is scheduled to be fulfilled before July 30.The product you ordered is currently unavailable. Our trusted supplier of high-quality premium ingredients experienced a shortage, and we refused to put anything else that was not up to par in our formulas.Please bear with us for a few more days; we guarantee your package will be shipped soon.Your feedback is essential to us, and we want to make sure you receive the best we can make.We appreciate your patience and communication as we carefully ensure the quality of our products for your complete satisfaction.Kind Regards On Wed, Jul 12, 2023 at 9:34?AM ************************* <************************> wrote:Hi wheres my order? It has not arrived yet and I cant track it. Order summary Gl for Wrinkles 1 SINGLE SKINCARE10 (-$4.00)$39.99 $35.99 Good Night Cream 1 SINGLE SKINCARE10 (-$4.49)$44.99 $40.50 Subtotal $76.49 Shipping $0.00 Taxes $5.36 Total $81.85 You saved $8.49

  • Initial Complaint

    Date:12/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order November 13- reached out to advise I had not received order and questioning where it was- I was told there was a delay in shipping but it had been shipped. Then I reached out again and they stated it was still in transit. Then it showed as delivered but it was not. I was then told they would need to file a claim and get back to me. I paid for this order $185.95 and received nothing and they have now stopped responding and do not answer the phone. I want my money back for the products I never received.

Gle Skincare, LLC is NOT a BBB Accredited Business.

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