Business ProfileforThunder Chrysler Dodge Jeep Ram

1/22/24 I brought my van in for an oil and coolant leak. Before I was given the repair information, I was contacted by the sales department asking if I would trade in the van. My original service agent was out after I dropped off the van and another service agent at Thunder was helping. It was difficult to get responses back and required me to call multiple times. 1/24/24 I received a callback on what repairs needed to be done. They originally quoted $6000 and included recommendations for replacing belt tensioners with pulleys, wipers, engine and cabin filters. The actual problem was an oil leak and coolant leak. These repairs included engine valve cover gaskets, engine oil filter adapter housing assembly, upper and lower intake manifold gaskets, water pump assembly and mounting gasket, radiator assembly, thermostat and housing assembly, gasket rev ******** all new spark plugs, engine oil, engine coolant, ignition coil replacement, fuel induction service. The total price for this service was quoted at *******. I agreed to the repairs and was told this would fix the leak problems. 1/30/24 I received my van back, it seemed to be working fine. 2/10/24 the engine light turned on, I looked under the hood, there was zero coolant left. I left a message that day, and called again on 2/12/24 at 7:30am. I was told I would receive a call when the agent arrived, never heard back and called back at 9:30, no answer, finally received a call back at 11:30am. The initial interaction with the agent involved blaming me saying that there could be a different problem now. 2/12/24 the van was towed back to the dealership, they gave me a rental and had the van until 2/28. I was told the van had two blown head gaskets, warped cylinders and to repair the problem would cost $7000 on top of the 4000 I already spent. They promised to put the parts back together if I did no want the repair, they put them back together but did not tighten anything down and now the van cannot be driven at all.