Complaints

This profile includes complaints for All American Car Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All American Car Parts

  22601 Vistawood Way Boca Raton, FL 33428-5566

• 

  All American Car Parts

  6574 N State Road 7 PMB 374 Coconut Creek, FL 33073-3625

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a motor for my 2009 chrysler 300. Was told I'd receive a motor from another 09 chrysler 300 with ****** miles on it. It took more than 3-5 business days to receive the motor and when the motor arrived at mechanic shop it was for a 2006 Charger.... but let me back up a few days . I received a call from someone at the business stating they didn't have the motor I had already paid for . ...then I receive another call an hour later telling me that the person who called me was supposed to of called another customer , he just got things mixed up. Yeah, right. So back to me calling to say this is not the motor I was told I would receive.... when I spoke with the man whom sold it to me he said that it took so long because they had to pull a motor from one of their warehouses in ******* and that I was to receive an ADDITIONAL 90 DAY WARRANTY on top of the 90 day warranty that came with the motor. That's a 6 month warranty. 2 months in my car started acting up. I had to park it. [ I'm 100% disabled and it took me a little while to save for this motor. ] In the interim I was in the hospital numerous times and did not have the chance to reach out to All American until the 5th month...but it's still under warranty. I was given the run around. Was told that ********* was on vacation. Then I was told that he was away on a family 911 and thet didn't know when he would return. I started these calls on Dec 12, 2023. It is now March 2024 and I have a 2k bill at dealership. Almost 900$ bill with Enterprise Rental and still don't have my car. Finally got to speak with manager today and he offered 500$ to rectify situation! Are you kidding me!!?? Pd over 2k for motor, 1,500$ to have motors swapped [ old out, one bought from them in] now a 2k ******************* with dealership and the bill from Enterprise and you offer me $500. What a joke. I see I'm not the only one these people have taken advantage of. Oh, and they told me"we sent you pictures, you ok'd it"

  Business Response

  Date: 04/16/2024

  We have sorted this out with customer by refunding $500.

• Initial Complaint

  Date:12/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a passenger side Mirror for my 2012 E350 ******** **** from All American car parts/premium car parts, Invoice Number: PAP6517, on November 14, 2023. I was told that my part would arrive within 5 business days. On November 21, I called the company to inform them that the part hadn't arrived yet, they told me they noticed the glass inside the mirror was cracked so they had to resubmit the order and repackage the mirror for shipment. Then I told him if he couldn't guarantee me that the order wouuld arrive at my home location prior to 10am, 30 November, he could just keep it because I would be leaving home immediately thereafter for a long time. They ensured me it would arrive before then. At ****, on November 30, the part still hadn't arrived, so I left home without receiving the part. The company called and texted around 2pm stating the guy attempted to deliver the box, but No one was there. On December 2, 2023, one of the employees texted me stating they left the part at an ************ Part store, ********************************************************. I called the company on December 5, 2023 requesting they refund the money back to my credit card, the company said they couldn't do it because I had to ************* up at the store. I told him that I was out of state and it wasn't my fault because they didn't deliver the part to me on time as promised, nor did they deliver it to my house. The manager at the store said it was completely my fault because I didn't go get it from the parts store, whereas my delivery address was my home. I really would like if someone please do something with this company because they owe me my money and an apology for the way he hallowed and screemed at me on the phone. They were extremely disrespectful at every tone. Their customer service were horrible and unthinkable.

  Business Response

  Date: 12/12/2023

  The Customer ordered a USED Part on November 14th  for a
  2012 ******** E350 Door Mirror
  The Part was shipped as a USED Part guaranteed to fit and work. 

  
  The Parts were delivered to the Address given to us by the customer at the time of placing the order
  Shipping Address :
  Attn : ***************
  **********************************************************
  
  We have Proof of Delivery that the Parts were delivered to the Address above.

  
  The Parts Were shipped using ***  Bearing tracking # 1ZCX63903518788559

  
  Customer LIED by saying he hasnt Received the part Please find the tracking details attached below which clearly shows that he (*************) has Received the part.
  
  We have Attached Proof of delivery that the part was delivered to the Address given to us at the time of placing the Order.
  
  The Customer Requested for a Expedite shipping which was a 2 Day Air Shipment, as per ***s Policy it is required to have a Signature mandatory at the time of delivery, Which is what we tried doing and the customer was not at home, which is why he missed receiving the part.
  
  The delivery Requested by the customer was on 12/01/2023 before 12 P.M.
  
  Delivery was attempted on the 01st December 2023 at 09:43 am, no one was available to receive the package.

  
  The Part was later redelivered and the customer has received the part.

  We have attached Proof of delivery for the same and also attached a duplicate copy of the *** Label with which the part was shipped out, which clearly shows that the Part was Delivered to the Same address given to us by the customer at the time of placing the order.

  Please close this case in our favor as this customer is clearly lying that he hasnt received the part.
  
  We would be glad to offer any additional documentation If needed. Please feel free to contact us via Email or Phone number below.

  Email : *************************************** / Ph : ************

  Business Response

  Date: 12/18/2023

  We have delivered the part to the customer here is the proof of delivery which shows that he has received the part, also if he needs a refund he needs to ship the part back to us and only after we get the part back we can refund him. Please have him call us we will assist him further 

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a replacement engine and AC compressor from All American Car Parts for $1550.00 including tax and shipping. The quote was specific and gave the vin number of the donor car and mileage which was ****** miles. They provided me with photos of the engine which they said was located in *****. I was to pick it up at the local freight terminal.The shipping documents showed the engine was shipped from **********, not *****. At the freight company I had to sign for it before they would retrieve it and put it on my truck. After the engine was on my truck, I peeled back the black plastic sheeting a immediately saw this was not the engine I ordered. Not only was it wrong but there were broken and crushed parts. Not shipping damage.I contacted All American parts department and told them then need to return this engine. They refused stating that I had already signed for it. Over the phone they admitted they sent the wrong engine but refused to return it. They said the engine they sent has 87k miles on it. It became obvious, they had no intentions of making this right.I initiated a dispute with my credit card company.All American Car Parts is now offering to settle after I remove the dispute by refunding me $110. of the $1,550 and I keep the engine or I pay to ship it back and they will refund in full.They like the phrase, you signed for it and we have proof. But it is not what was ordered and is not an acceptable substitute and I should not have to pay shipping.

  Business Response

  Date: 08/04/2023

  That's a complete lie, We did send this customer an working Engine, The miles on it were 82k, there is nothing wrong with this Engine, It is a 10 year old product, it's obvious not gonna look like new, Customer want to reject by just looking at it, Cx was very abusive & we really do not want to continue with this order anymore, We can refund Cx holding shipping fees once he send back the engine. & another lie from customer we did not offer $110 discount, we offered $1100 refund & he could work with the Engine. We have also emailed him about the refund, Once he replies to our email we will issue refund or he can send it back, we will refund once received.

   

  Customer Answer

  Date: 08/04/2023

   
  Complaint: 20417978
  
  I am rejecting this response because:
  The item received is not the item quoted.  It was very specific what engine I would get by donor vin and mileage and photo. 
  I tried to reject it at the freight terminal but parts department refused stating I shouldnt have signed for it if it was wrong.  Problem here is you can not look at it without signing for it. 
  They knowingly sent me a different engine.  
  I should not be responsible for freight when they sent the wrong item
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/14/2023

  We have refunded this customer already for $1230 Holding $320 for shipping, As per our policy mentioned on the invoice which we sent to customer clearly says we do not refund shipping & there will be %30 restocking fee on which we did not hold restocking fee for this customer & we did refund Cx by only holding only the shipping charges & this was informed to customer as well through Email, IF customer is still not happy, he has to send us back the motor. Refund receipt attached.

   

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20417978
  
  I am rejecting this response because:

  This is not buyers remorse.  They DID NOT send the item they quoted and the item I specifically ordered.  The shipping disclaimer they have on their invoice does not apply as they DID NOT uphold their end of the agreement by sending the quoted item. Next they will try and apply 30% restocking fee on the $1230 for the item they shipped which has a value of less than $300 and to me $0.  What they sent is lower than a grade C.  What they quoted was a engine with 22k miles on it.  A simple Vin search shows the engine they sent has 127k miles on it plus it has accident damage.
  They now have their engine back as it was delivered to their dismantler as called for by the disclaimer on their invoice.
  I have since purchased a replacement engine from another source who acted very professional, delivered what they promised and my daughters car is back on the road.  All American Car Parts has cost me more than $500 in addition rental car fees I would not have had, had they delivered what they promised.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/15/2023

  This customer is very impatient & not ready or not understanding our responses, we tried calling this customer multiple times & do not care to answer us & he is sending ** response only here, We are so done with this rude customer, We have refunded this guy in full & we have blacklisted this person on carparts.com. We do not owe this person anymore anything.

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20417978
  
  I am rejecting this response because:

  First off they have Not tried to contact me.
  
  Second, they have not refunded in Full, only partial,
  
  Third, they admitted they sent the wrong item but expect me to pay the freight both ways.  It was their fault.
  
  Fourth, they are threaten to charge me a restocking fee on the more expensive item that they did not send.
  
  If they had provided the item they quoted to start with, there would be no issue.
  
  Now they retaliate by blacklisting me?
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I bought a smart junction box for my car after installing the **** Dealership said there was a short in the junction box, and could not be programmed. I paid 187 dollars for part and they won't honor there warranty. I would like a refund.

  Business Response

  Date: 06/09/2023

  We have offered resolution to customer & they have not responded to our Emails or Calls, Have attached the proof.

  Resolution: For any electrical parts no junk yards warranty on them, However we offered Customer partial refund of $80 so that he can fix the Headlight Fuse or he can send the part back to ** & get his full refund minus shipping.

   

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I researched All American Car Parts in advance and saw that they had gotten good reviews and mostly stood behind their products. I contacted them and spoke to ***** who was mentioned throughout many reviews. ***** assured me the 2019 A/T transmission I was searching for was available and ready for shipment. I initially paid **** by credit card on 12/15/2022 and was told that was the maximum I could pay by card and the remaining **** needed to be paid by bank wire or by check. I sent the check overnight, it was received and deposited. I called the following day and was told by ***** again that my transmission would be shipped on or about 12/26/2022. I called on 12/27/2022 and was told by ***** that he was certain my part had been shipped he stated he could personally vouch for that, yet he wasnt able to provide me a tracking number. He stated he needed to contact ***** ground. No company releases goods to a shipping company without obtaining a receipt and tracking number, yet he assured me he would call me back, which never occurred. I called 12/28 and of course ***** was nowhere to be found. ******* answered the phone and after being on hold for an extended time comes back and tells me my product will not be shipped until 1/4/2023, ***** had assured me the day before the part had shipped. Which I have no confidence it will ever occur. These people were readily accessible prior to me paying ******* for a transmission I have yet to receive. ***** called me several times assuring me he would handle the process. Depending on who you speak to the answer will be different. I do not wish to do business with this company and they have proven to be unreliable and untrustworthy. I made a good faith purchase from this company and have gotten nothing but a bait and switch routine from them. I want my funds returned in full. I spoke to someone named **** who says he will prioritize my order which should have been done at any rate once I paid for the transmission in full.

  Business Response

  Date: 12/30/2022

  We have Got this issue Resolved with the Customer and offered him a compensation amount of $100 and got this covered. We also explained that there was delay in processing the order for two reasons one being the holidays the other Being that the Customer sent us a check, it normally takes 4-6 Business days for the bank to deposit the amount to ours. 

  We have guaranteed the customer that the Part will be shipped out on or before 06th January 2023. Customer is fine waiting.

  We have also attached the Email sent to us by the customer, withdrawing his ******************** dispute.

  Hence, Please close this Dispute, and close this case.

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18653713
  
  I am rejecting this response because: I spoke to **** and from our conversation, he assured me that my part would ship on today's date 1/3/2023 and credit me 100 dollars for the delayed and misleading actions of the staff at All American Parts. I can see that he relayed nonfactual information in his reply. I have proof to show that my check cleared the bank in 2 days. I advised him that I would withdraw my complaint if my part was shipped when he told me which was 1/3/2023. I can still see deception in this transaction. Please see the email above where I was guaranteed the part would ship today but this merchant deliberately gave untrue information, he guaranteed me a shipment date of 1/3/2023 but then added 3 days in his response to the BBB by claiming shipment by 1/6/2023. I have no confidence the part will ship today 1/3/2023 or 1/6/2023. I am asking for a full refund of my money as this merchant has continually lied and misled me. I have been waiting more than 2 weeks after the order was paid in full and have yet to receive anything but baseless claims, I do not believe they even have the part. Please request a full refund immediately. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/20/2023

  We have Shipped and Delivered this Part to the Customer, We have shared a screenshot of the Proof of Delivery. 

  We also Compensated the customer $100 as promised for the Delay, the receipt for the same is also attached to this Email.

  Please have this case closed. As we have provided what the customer needed.

   

• Initial Complaint

  Date:12/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a purchase for a used car part particularly for the headlight of my car. My make and model number is 2007 ******** E350 and VIN is *****************.I requested left driver side Bi-xenon Active Curve AFS OEM headlights. All American Car Parts confirmed that they have this part in stock and would be able to supply me and also assured to me detailed pictures of the parts prior to shipping it. I only received 2 pictures and they were not clear which was hard for me to do a quality check on so I requested more pictures and they assured they send me more but I waited for another and did not receive them, I called back to follow up and they said it's been already shipped and I trusted them assuming the parts will be in good condition. I received the part and upon checking the part, there were deep scratches on the clear cover of the headlight and they did not contain the afs/active curve hardware on the assembly so I called them to inform that they sent me the incorrect part and requested them to send me a shipping label for return and refund me the complete. They in constant state of denial not believing the part was incorrect and kept saying that it is the correct part so I sent them the pictures of the differences between my headlight assembly and the one they sent. My headlights had Xenon bulbs whereas the parts I received had basic Halogen bulb. Despite of sending all the pictures they were not accepting their mistake and told me to pay for shipping and also said I won't receive full refund. They were asking me to take the parts to a mechanic or a dealer and get a written letter from them stating the parts does not match. I had provided sufficient evidence of the part not matching the description so why do I have to go through that hassle and prove it to them.I am seeking for a 100% refund as well as a paid shipping label to send their part back to them.

  Business Response

  Date: 01/03/2023

  The Customer has filed a Dispute with his bank, We will go ahead and fight the Case with his bank and have the Amount refunded in full.

  We are attaching the Copy of the Dispute Document for your Reference. There is nothing to work on this matter, anymore.

  We will send our response to our bank and they will have the money refunded to the customer once they do their backend check.

   

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18634224
  
  I am rejecting this response because:

  The response seems unclear as the merchant states in the response that they fight the case with the bank and on the other hand they state they will issue a full refund.

  I need clarification from the merchant whether theyre fighting against or providing me full refund. As of today I have not received any credit from the merchant apart from a temporary credit from the bank.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/13/2023

  Sir, like we said, since you have filed a claim with your bank, there is nothing we can do at this point but wait for the banks to decide on when the funds will be released to your account. We do not have an option to refund since the bank is already dealing with this, i suggest you can contact your bank to know how long they would take to release the funds back to your account. We are not fighting the Dispute. We have accepted the chargeback and you should get your money soon. 

  Please contact your bank to find out when they would do it.

   

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************