ComplaintsforGrooveKart LLC
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Groove Digital is a SCAM, they will take your money and ignore your refund request until is passed the time limit.The product interface and connections are subpar. Take your money elsewhere to better alternatives, this one will leave you hanging.Initial Complaint
01/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing on behalf of my client, Certolab SA de CV (******). On Apr 1, 2022, they signed up for Groove.cm, including Groove ecommerce. Certolab needed an efficient way to bulk update *****+ product prices. We met with ********************* and presented all the client's requirements. After he consulted with Groove developers (I understand that's ********************* and/or *************************), **** told us they support all the client's requirements, including their biggest one, CSV bulk import & price update. GrooveKart actually never had a working CSV import. It couldn't import products with Spanish accented letters or even update existing products. *** demonstrated to me that CSV works, but that's an English test for 100 products. My test only brought in 9 of 100 products, despite following all instructions. An initial request to fix CSV import was acknowledged but never acted on. Subsequent requests were denied. *** also copied developer ***** who acknowledged my first request, then never answered anything else. CSV should be such that even a non-techie can upload products. Here, it required another developer. That was not in our scope of work for Certolab, which we based on **** telling us the import works -- again, that came from GrooveKart's developers. After some back-and-forth, on Oct 13, **** wrote: "@****, please let me know the purchase date of which products from you and / or your customers so that we can appropriately issue a refund." On Dec 28, ******, ********'s owner, requested a full refund of $950.00 USD. On Dec 30, *** replied: "Good day ****** I will pass this request to a correct person and department". Since then, ****** has not heard back from Groove. On Jan 18 ****** asked to help with the refund, so I am writing on his behalf. All this has cost Certolab many months of lost revenues and extra expenses that could've been avoided if GrooveKart told us the truth about their platform. I would like to see Groove stand by their claim that "customers matter".
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.