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Business Profile

Computer Software

GrooveKart LLC

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    11/22/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Dear Better Business Bureau,I am submitting a formal complaint about *********, a credit card processing company acquired through ************** Solution. ********* has withheld over $100,000 of our funds since August 2022, despite repeated efforts to resolve the issue.Account Details:Merchant Name: GroovePay Acquired Through: Boston Payment Solution Merchant ID: **************** Onboard Date: September 13, 2021 Last Transaction Settled: ******* 27, 2022 Total Charged Amount: $186,796 Last Payout Settlement: $40,000 (August 23, 2022)Remaining Held Amount: $100,000+Issue Summary:Account History: We began using GroovePay in September 2021, and the account was closed in ******* 2022 after the last settled transaction. Since August 2022, ********* has withheld over $100,000.Attempts to Resolve: On December 12, 2023, a representative promised resolution, but no updates have been received. Follow-up emails since ******* have gone unanswered.Escalation Efforts: Despite escalating the issue to ********** senior leadership, including the CEO and ***, we have received no response. ********* cites a high-risk classification, despite no chargebacks for over two years.Key Concerns:The legitimacy of withholding funds, especially from a closed account, is unclear.GroovePays lack of communication and failure to resolve this issue raises concerns about their business practices.The withholding of funds is severely disrupting our operations and damaging client relationships.Requested Resolution: We request that GroovePay release the withheld funds and issue a check made payable to our company at our registered address. We seek the BBBs assistance in ensuring a fair and timely resolution.Thank you for your attention to this matter.Sincerely,Systech *************** DBA: Education Order

  • Initial Complaint

    06/20/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Groove Digital is a SCAM, they will take your money and ignore your refund request until is passed the time limit.The product interface and connections are subpar. Take your money elsewhere to better alternatives, this one will leave you hanging.

  • Initial Complaint

    01/19/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I am writing on behalf of my client, Certolab SA de CV (******). On Apr 1, 2022, they signed up for Groove.cm, including Groove ecommerce. Certolab needed an efficient way to bulk update *****+ product prices. We met with ********************* and presented all the client's requirements. After he consulted with Groove developers (I understand that's ********************* and/or *************************), **** told us they support all the client's requirements, including their biggest one, CSV bulk import & price update. GrooveKart actually never had a working CSV import. It couldn't import products with Spanish accented letters or even update existing products. *** demonstrated to me that CSV works, but that's an English test for 100 products. My test only brought in 9 of 100 products, despite following all instructions. An initial request to fix CSV import was acknowledged but never acted on. Subsequent requests were denied. *** also copied developer ***** who acknowledged my first request, then never answered anything else. CSV should be such that even a non-techie can upload products. Here, it required another developer. That was not in our scope of work for Certolab, which we based on **** telling us the import works -- again, that came from GrooveKart's developers. After some back-and-forth, on Oct 13, **** wrote: "@****, please let me know the purchase date of which products from you and / or your customers so that we can appropriately issue a refund." On Dec 28, ******, ********'s owner, requested a full refund of $950.00 USD. On Dec 30, *** replied: "Good day ****** I will pass this request to a correct person and department". Since then, ****** has not heard back from Groove. On Jan 18 ****** asked to help with the refund, so I am writing on his behalf. All this has cost Certolab many months of lost revenues and extra expenses that could've been avoided if GrooveKart told us the truth about their platform. I would like to see Groove stand by their claim that "customers matter".

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BBB Rating & Accreditation

F

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Years in Business: 6

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

867 Sevilla Dr

Boca Raton, FL 33432-8119

Visit Website
(305) 205-9132

Customer Complaints Summary

5 total complaints in the last 3 years.

3 complaints closed in the last 12 months.

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