ComplaintsforGreenwise Financial Solutions

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Calls multiple times a day. Have asked them to stop and they keep calling, not leaving a voicemail and then got upset that I angrily told them to stop calling my phone number. Just stop calling. It's that simple

  Business response

  01/25/2024

  Hi ********

  I apologize for any inconvenience. I will make sure you are added to our DO NOT CALL list right away.

  Sincerely,

  Greenwise Financial

• Initial Complaint

  11/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have started calling me looking for *******, and I am not *******! Ive been told this multiple times and they keep calling. *** asked them to take me off their call list and theyve said multiple times that they have. They are calling at night and on the weekends

  Business response

  11/19/2023

  Hello,

  We are sorry for the inconvenience. We've added the phone # submitted with this comment to our do not call list. If you have other phone #'s you would like us to add please provide them and we will do so immediately.

  Thank you,

  Greenwise Financial 

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I receive multiple calls a day Ive blocked them then they call from another local number and they never leave messages. Apparently if someone doesnt answer or call back they dont want your services. I just want it to stop.

  Business response

  11/03/2023

  Hello

  I'm sorry you have received unwanted calls. If you can provide me your phone #, I will make sure you are added to our Do Not Call list right away.

   

  Thank you,

  Greenwise Financial

  Customer response

  11/03/2023

  My number is ************

  please remove from call list. Thank you!

  Business response

  12/14/2023

  Hello

   

  We have added your number to our DO NOT CALL list.

  Please allow ***** hours for it to be in effect.

   

  Thank you,

  Greenwise Financial

• Initial Complaint

  08/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Quit calling from multiple numbers . I have all their numbers on call block. So tired of thm calling from across the country. STOP it!

  Business response

  09/27/2023

  Hello

   

  We apologize for not responding sooner. We have placed your number on the *** list.

  Please reach out to us if you have any questions. Sorry for the inconvenience.

   

  Best regards,

  Greenwise Financial

• Initial Complaint

  06/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Weve been buying your turkey bacon for so long and love it. Unfortunately I dont think Ill be buying anymore. The last 3 times weve bought the bacon it has a layer of slime on it. It never used to have this so why is it happening? Very disgusting, disappointing and waist of food and money.

  Business response

  06/22/2023

  Hello-

  You must have ** mistaken with Greenwise Supermarket. We are a financial services company. We do not sell bacon or any food. We help people get out of debt.

   

  Thanks,

  Greenwise Financial Solutions

• Initial Complaint

  05/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Company emails me 10 to 15 times a day it's so annoying, no matter how many times i block the email another pops up.

  Business response

  05/02/2023

  Dear *******

  I am sorry for your experience. Can you please forward the email in question to **************************** There may be a technical glitch causing this.

  In the meantime, we have manually added your email address, ************************, to our unsubscribed list.

   

  Thank you,

  Greenwise Financial 
  

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I get emails from them all the time. At least 20 or more a day and I cant get them to stop. Ive unsubscribed and blocked the sender however, its a RoboEmail that changes part of their email each time they send a new email. At the emails are in triplets!! You cant get them to stop. I am going to have to use a new email address and Ive had this one for years.

  Business response

  04/13/2023

  Hi *********,

  I am sorry for the inconvenience. Can you forward the email to ************************************************* so we can look into the unsubscribe issue?

  We've gone ahead and manually added your email to our unsubscribe list. 

  Thanks,

  Greenwise Financial 

• Initial Complaint

  02/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The company appears to make loans at a low interest rate then they tell you they dont make loans but are a debt relief company. Then they use call spoofing to call you using fake phone numbers from all around the country.

  Business response

  03/01/2023

  Hello *****************,

  I apologize for any confusion but it seems you have ** mixed up with another company.

  Best regards,

  Greenwise Financial Solutions

• Initial Complaint

  01/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had an agreement with Greenwise Financial Solution to settle a debt on August 19, 2022 .They had withdrawn from my bank account two payments of $ ****** for Aug. 25, 2022 and October 24, 2022. **************** has called me concerning my account, however, it seem like the customer service was confuse about my account. My wife and daughter was involved in an automobile accident. I'm having a hardship making payments towards my debt because her treatment and medical condition September 22, 2022.

  Business response

  02/23/2023

  Hello,

  We have been in contact communication regarding his contact with the BBB. ************** is currently enrolled and active in our program.

  He advised us he was going to remove the complaint he filed with the BBB, which is why our response was delayed.

  On February 14, 2023 we spoke with client and client advised that "the client said they tried to remove the review but all they can do is comment again I asked if she can leave a positive review then said she will work on it "

  We are here to answer any other questions and help resolve this.

  Thank you,

  Greenwise Financial Solutions

• Initial Complaint

  10/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went with green wise financial to help consolidate my debt i have made 2 payments of 254..17 told me they would get a hold of my credit card people and stop all calls from them told i would have account on my computer tried to contact them about issues with it and got hung up on twice, im getting 4 or 5 calls a day from my credit card debts plus multiple emails from them . i wish i would have never went with this company i think there out to take money from people and not helping them

  Business response

  11/18/2022

  Dear ********,
  Going through a debt resolution program can sometimes be stressful. Especially in the beginning as your hardship is established with your creditors. We are here for you and will work hard to resolve your debts and get you on the path to financial freedom. You are still an active client with us and we are working hard on your behalf. We will make sure a senior debt coach reaches out to you to answer any of your questions. 

  Please do not hesitate to reach out to us for anything at all.

  Best regards,

  Greenwise Financial

  Customer response

  12/01/2022

   
  Complaint: 18298951
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩