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Business Profile

Debt Relief Services

Corporate Client Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Corporate Client Services continues to contact my business and personal contact numbers after repeated requests to stop contact. They do not honor requests to stop calling us and they contact us based on outdated information.

    Business Response

    Date: 04/11/2025

    We never called this client. There is another company similar to our name. I checked our system and not record of this number. To further ensure no calls made, I also placed this number on our DNC list.

  • Initial Complaint

    Date:03/11/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harassment calls, Ive asked countless times to be on a do not call list the **** on the phone straight up tell you no they will keep harassing you, I had one rep ***** at me and when you hang up they call back. I tried telling them Id contact the police for the harassment but they said they do not care and will keep calling. I know its the same company because theyre calling out of *******. Will be seeking legal ramifications for disruption of business.

  • Initial Complaint

    Date:01/31/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Harassment calls. I have asked numerous times to stop calling and they tell me they will not. I asked to be placed on their do not call list to which they responded. They will not. I spoke to one gentleman three times over a span of 3 minutes as he continued to call me after I said please stop calling me.

    Business Response

    Date: 02/03/2025

    This is not a client in our system nor have we called this client. Please remove this as it is not accurate.

    Customer Answer

    Date: 02/03/2025

    I am not there client, and they will not stop calling me trying to get me to become their client. 

    I have asked numerous times to not call me and to place me on their do not call list and one gentleman told me "he will not and does not have to do it".

    I just want them to stop calling me and harassing me. 

    Customer Answer

    Date: 02/03/2025

     
    Complaint: 22882254

    I am rejecting this response because:

    I am not there client, and they will not stop calling me trying to get me to become their client. 

    I have asked numerous times to not call me and to place me on their do not call list and one gentleman told me "he will not and does not have to do it".

    I just want them to stop calling me and harassing me.



    Sincerely,

    ***** ******

    Business Response

    Date: 02/14/2025

    This is not our client and they are not in our system.  We never show a record of calling this client. There are similar company names . I request this to be removed as this compliant is completely inaccurate.

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are repeatedly called by this vulture, praying on the very life blood of our business. Today was the latest in a string of harassing calls by ****. He called and again I said we are NOT interested in their services. He says, the call dropped so , he callas back again from a second number. We are not now, nor will we ever be interested in streamlining our debt, or restructuring. But they persist. Just listen to me, Just hear me out. Over and Over, they call and torture us over the phone with their endless need to scam us out of our hard earned money. ****, and the rest of the team that is trying to bend us over. STOP !

    Business Response

    Date: 01/23/2025

    After reviewing our records, we can confirm that we do not have anyone by the name of **** employed here at ***. Additionally, there are several companies with names similar to ours, which may have led to confusion.I have also checked our system and verified that Marshalls contact information was not  entered, but we have never made contact with him nor have any record of interaction. This claim does not match our records, and we kindly ask that you remove it, as it does not pertain to our company.

    Customer Answer

    Date: 01/23/2025

     
    Complaint: 22783866

    I am rejecting this response because: I provided the agencies phone numbers in my original complaint in which we were being contacted. We kept receiving calls from these numbers which belong to " CCS "  until we filed this complaint. After expressing to the callers, we filed a complaint to the BBB, the calls immediately ceased. In reviewing other very similar complaints, I truly hope this type of behavior stops. 

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Corporate Client Services cold called me about a loan I took out from *****************. They were persistent in calling and emailing, claiming that they have a 100% success rating renegotiating loan amounts with Specialty, and they have never gone to court. I took them up on their offer. I ended up paying *** over $16,000 but they did not fulfill their part of the contractual agreement at all. Specialty field a suite, and the state of New York froze all of our bank accounts for nearly two weeks. *** did nothing to resolve this issue, I had to step in and fix their errors. The amount of stress and issues this has caused is astronomical. We almost went completely out of business because we had no cashflow to pay our bills or our employees. They refunded about $8,000 of what they took, the remaining amount was secretly taken in a different account. They claim to provide legal services (which they do not) and also act as a bank (which they are not) and the only reason I cannot sue them into oblivion is because of how they worded their contract. This company should not exist, and frankly I dont know how they are still in business. This is a criminal enterprise that rips people off and refuses to refund their money. I want the rest of my money back.

    Business Response

    Date: 12/09/2024

    We would like to clarify that the claims made in this complaint are not accurate. *** does not present itself as a bank or a legal firm in any capacity. The client appears to have a misunderstanding of the situation, despite our multiple efforts to provide **************** the time of enrollment, we verified the account balance, which the client subsequently disputed. Although the client disagreed with the balance provided, we have no control over the accuracy of the information entered during the enrollment process. We always verify for 100% accuracy  We made it clear that the account details were incorrect and promptly advised the client of the necessary steps, including potential legal actions.However, the client chose not to follow our advice and opted to withdraw from the process. In accordance with our agreement, *** fully refunded the clients escrow account, providing a 100% reimbursement.
    We have complied with all terms outlined in the contract and have made every attempt to resolve the situation fairly and professionally.

    Customer Answer

    Date: 12/19/2024

     
    Complaint: 22652863

    I am rejecting this response because CCS responded with lies. 

     

    "CCS does not present itself as a bank or a legal firm in any capacity". - *** collects payment and distributes it into two accounts, one labeled as reserve and the other one is a hidden account where they transfer half of the reserve funds to cover their fees. There is no transparency as to where the money goes.

    "The client appears to have a misunderstanding of the situation, despite our multiple efforts to provide **************** the time of enrollment, we verified the account balance, which the client subsequently disputed." - at the time of enrollment, MY COMPANY verified the balances with ******. I have attached email proof. *** called me months later, after a lawsuit had been filed, and claimed that they only knew about half of the balance. THIS IS A LIE, because again, I have email proof outlining the actual balances and ****** confirming it. The only clarification that *** offered was every phone call ended with ****, our account **** telling me that she will take it to her manager and call back with an update. I had to **** **** down for updates, and by that point our bank accounts were frozen.

    "Although the client disagreed with the balance provided, we have no control over the accuracy of the information entered during the enrollment process". - FALSE. You do have control, you just **** at your jobs. Once again, the correct balance was reported in the beginning, there is email proof of this. Stop lying.

    "We always verify for 100% accuracy  We made it clear that the account details were incorrect and promptly advised the client of the necessary steps, including potential legal actions.However, the client chose not to follow our advice and opted to withdraw from the process. In accordance with our agreement, *** fully refunded the clients escrow account, providing a 100% reimbursement". - you made this clear after a lawsuit had been filed against our company. You did nothing to stop them from freezing our accounts. Disappeared for weeks at a time with no updates. I opted out of your stupid program after all my accounts were frozen, which again, you made no effort to fix. I had to fix this issue myself and when I turned to *** for help, he told me that theres nothing he can do. Further proving that your company is a fraudulent company. You took over $16,000 from my account and returned $8,000 of that. Stop lying about giving a full refund, this is all on paper and is easily disputed.


    "We have complied with all terms outlined in the contract and have made every attempt to resolve the situation fairly and professionally". - lie

     

     


    Sincerely,

    ******** *****

    Customer Answer

    Date: 12/30/2024

    I really appreciate ****** and her willingness to come to a resolution regarding this situation. We spoke on the phone, came up with a solution, therefore I would like to withdraw my complaints from BBB. ****** went above and beyond to find a middle ground and we greatly appreciate that.

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company keeps contacting me about financing I never applied for and with someone's name is no even associated with my business. I told them if anyone applied for a loan it was fraud. They told me I have *** filing and that I may be struggling with merchant cash advance payments. All of this is false and I am tired of being contacted by them.

    Business Response

    Date: 12/16/2024

    This complaint is being addressed with the BBB 

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Corporate Client services called wanted to talk about reducing my payments, I told them I was not interested, they called back 5 times within a minute and would not take no as an answer

  • Initial Complaint

    Date:09/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call me on a daily basis to solicit me as a client. I have told them repeatedly for weeks to stop calling me and to remove me from their calling list yet they continue to call. It is harassment.

    Business Response

    Date: 10/08/2024

    This is not a client and we have not  called this client. This is an error.

    Customer Answer

    Date: 10/21/2024

     
    Complaint: 22343705

    I am rejecting this response because they called me repeatedly. I would tell them to stop calling me and would hang up. They would then call a second or even third time immediately. They only stopped calling me when I filed this complaint.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls me several times a day although I have demanded that they stop! For three months the same guy "****" called me 5-6 times a day. They're calls are a form of harassments and I am so frustrated with these unwanted calls!!!!

  • Initial Complaint

    Date:07/30/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 23 of 2024 I signed with Corporate client services in order to get help managing ***'s that I got involved with and needed someones assistance against the ***'s ruthless collection tactics. As I connected with CCS I felt pretty weird because they want you to pay A $3400 fee for service cost for them to even work on your file and if you miss payments theyre just as bad as the *** collectors. I dealt with a really lovely person on my file, but I got situations where I couldnt keep up because my invoices werent getting paid and I was paying money out of my pocket to keep everything going. Today I get a call saying that my account is out of their standard and they want to terminate my account or make an immediate payment today, but you know what it just felt really fishy like sort of scammy, I am not saying it is a scam but the way they treat people not good especially when you get these people from their you missed to many payment side, theyre not really nice. My suggestion would be, not to work with people like this if you can find other people interview them prior to getting involved.

    Customer Answer

    Date: 07/31/2024

    I wanted to express how I felt as the person who called me was not my usual representative and that person was a bit to aggressive for me, as I being a paying client they are being contracted to help.  My main connection did get with me today and cleared up the situation and have moved forward. To my representative thank you!  You are most kind and compassionate and able to work with some clients who got snarled by issues they didn't see coming. Issues have been resolved.

     

     

Corporate Client Services LLC is NOT a BBB Accredited Business.

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